BSBPEF502 Task 3 Assessment DONE

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Magill College *

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401

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Management

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Nov 24, 2024

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BSBPEF502 Develop and use emotional intelligence Task 3 Assessment Templates Student ID Student Name First Name: Last Name: Submitting your assessment: Complete all assessment tasks, upload the Assessment Templates, and submit in Moodle for grading. Once your assessment is graded, you will receive an email notification. Check your grades and submission feedback on Moodle. Assessor’s acknowledgement: Please verify each of the following principles of assessment by placing a tick in each box. Refer to the assessor's handbook for further information if required. ☐ Authentic : I am assured that the evidence presented for assessment is the learner’s own work ☐ Valid: I am assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements ☐ Current: I am assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past ☐ Sufficient: I am assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 1 of 13

Task 3: Part 1, Steps 1 and 2 **Students: Add additional lines as needed** Emotional Intelligence Self-evaluation form Use this survey to reflect on your ability to identify the impact of your own emotions on others in the workplace. Please complete the questions below and return the form to Sayo Yoshida, Managing Director of Human Resources, within three working days. This survey should take around ten minutes to complete. Feedback must accompany the survey. Refer to the space below the survey for feedback. Name: A Indicate your BizOps Enterprises department: Team Leader for Customer Service Identify five of your emotional strengths The ability to listen to other opinions Punctuality Open-mindedness Public speaking Enthusiasm and optimism Identify five of your emotional weaknesses Disappointment Procrastinate Do not delegate Stress Embarrassment Identify two workplace stressors that affect you Disorganized work Too many projects Identify two triggers that can initiate an emotional response in the workplace. Discrimination Unresolved or persistent conflict Emotional Intelligence Evaluation statements Minimum 20 statements needed. Check the most appropriate Statement: (example) Always Sometimes Rarely Never Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 2 of 13

I display emotional self-awareness and use my intuition to guide team decisions ☒ ☐ ☐ ☐ Example or strategy: I believe in my intuitions Statement: I display a sound sense of self-worth and confidence in my role Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: I should be more confident in some situations Statement: I keep disruptive emotions and impulses under control Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: Always think a lot before stand a position Statement: I display honesty, integrity and trustworthiness Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: I consider the most important thing Statement: I am flexible in adapting to changing situations Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: Adaptable to changes Statement: I am driven to improve performance to meet my inner standards of success Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: Always do my best Statement: I seize opportunities to create better possibilities for the organisation Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: I think I don't seize all the possible opportunities. Needs to improve Statement: I see others positively and expect the best of them Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: always consider the best part Statement: I sense the emotions of others, understand their perspectives and take active interest in their concerns Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 3 of 13

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Example or strategy: I'm empathetic Statement: I get along with people of diverse backgrounds Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: Sometimes is hard to get along with different cultures, but I'm always trying to understand each other and get the best of the ambient's diversity Statement: I read the currents, decision networks and detect crucial social networks at the organisational level Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: Aware of the situations Statement: I foster a positive emotional climate Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: I try to provide a comfortable ambient Statement: I guide and motivate my team with a compelling vision and a sense of purpose Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: Encourage the team Statement: I address my team in a way that engages them Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: Creating projects that makes them interested Statement: I cultivate others’ abilities through feedback, guidance, mentoring or coaching Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: Maintaining good communication Statement: I initiate, manage and lead my team in a new direction Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: Support and encourage the team if is better to follow a new direction Statement: I resolve disagreements by including all parties, understanding different perspectives and finding a common solution that meets everyone’s needs Always ☐ Sometimes ☒ Rarely ☐ Never ☐ Example or strategy: Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 4 of 13

Improving communication skills at the workplace Statement: I generate a friendly atmosphere and model respect and helpfulness Always ☒ Sometimes ☐ Rarely ☐ Never ☐ Example or strategy: Always being polite and honest with people Reflection Check the most appropriate Areas I can improve on: (Provide at least eight areas of improvement. Then check the ones that apply to you.) ☐ Nothing needs improving ☒ Managing stress better ☒ Being more friendly and approachable ☐ Listening better ☐ Being more efficient ☐ Understanding the business better ☒ Completing tasks on time ☐ Delegating tasks more often Other – please explain - Feedback on emotional stressors identified and methods of responding. Emotional stress can be especially painful and difficult to manage. It can create more stress in other ways. Part of the reason is to think of a solution. Or discussing solutions with a good friend —a coping behavior that is often helpful and effective in solving a problem—may worsen to thinking and rumination. which is not very useful and effective In fact, introspection can exacerbate your stress levels. Therefore, it helps to have a good strategy for dealing with emotional stress as well as redirecting oneself away from introspection and avoidance of confrontation as well as an emotionally proactive approach to managing stress. Practice Mindfulness When we feel emotionally stressed You may also experience physical pain. You may feel 'heavy' in your chest, a feeling of instability in your stomach. dull headache It's normal to try to get away from these feelings, but really digging into the experience and use consciousness to really notice Finding out where these emotional responses occur physically can help. Some people noticed that the pain seemed to intensify before dissipating. But then they felt the emotional and physical pain subsided. Block Off Some Time If you find that a bit of emotional stress and moaning creep into your perception, and distractions Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 5 of 13

are ineffective. Try scheduling some—hours per day. Perhaps—where you allow yourself to fully think about your situation and contemplate a solution. mix of hypothetical possibilities Replay fret exchanges or whatever you feel emotionally motivated to do. Taking notes is a good technique to try here. Especially if it's both exploring your inner emotional world and exploring possible solutions. Talk to your friends about the problem. if you need fully immersed and try to divert healthy attention This technique works well for two reasons. This will help you satisfy that craving in a limited context. You may also feel more relaxed for the rest of the day because you know you'll have time to focus on your emotional situation. that time was only later Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 6 of 13

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Task 3: Part 2, Step 1 BizOps Mentoring Plan Prepared for: Facilitate a mentoring session with Anton to discuss the coaching process and mentor him in those areas affecting his work performance. Department: BizOps Customer Service Department Role: Customer Service Analyst Prepared by: (include your name and title) Team Leader of BizOps Customer Service Department Background information Anton is a new employee who has been working at BizOps for only three months and has been in Australia for six months. He is very competent in his job as Customer Service Analyst, but has a lot of difficulty speaking with others in the organisation. His accent is very strong, and he is easily embarrassed when others cannot understand him, even though his English is excellent. He is often teased in a good-natured way, but he does not understand that this is the way his group members interact with each other, so he gets frustrated and raises his voice in response. He does not get angry, but he has difficulty understanding the jokes. His peers then avoid him and laugh about his ‘cranky moods’. Assist the employee to: Understand and respond to the emotional states of co-workers and to recognise emotional cues (What could you ask Anton?, What should Anton become more aware of and how could he do this?) Those with a good level of emotional intelligence promote positive change and ensure that the right attitude is developed in the organization. Thus, it contributes to the achievement of the Personal Wellbeing and Wellbeing Programme. thus ensuring satisfactory results. Identify expressions of emotions unique to their culture and the cultures of people they work with. (How could Anton use his knowledge to respond to and communicate better with co-workers?) As a manager, you need to use your emotional intelligence to identify, understand, and respond to cultural differences in emotional behavior within your team. While some cultures tend to express their emotions freely and openly. But some cultures tend to keep their emotions in check. It would be naive to assume that certain expressions of emotion are culturally neutral. Overcome any language or cultural barriers they may be encountering in The ideal is to start from top to bottom. Managers and leaders must always be willing to listen and support the involvement of all employees. both asking for opinions promotion of independence Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 7 of 13

the workplace. ( Recommend some work practices. Are there phrases Anton could use? What could he say to the team? How could he get to know the team better?) and forwarding important information to all levels The idea is to be as transparent as possible at every organizational level. This is recognizing the need for change and starting, managing and operating in a new direction. It involves interesting arguments and challenging the status quo. and find practical ways to overcome obstacles Express thoughts and feelings on a regular basis. (What opportunities could you suggest for Anton to do this?) Flexible workplaces are possible when team members are free to work in the ways they think are most effective without unnecessary restrictions on how to achieve work responsibilities When listening to the concerns of team members You will learn and understand what to do to maintain your team's morale. Understand the effects of their behaviour and emotions on others in the workplace Managing emotions is essential to leading a balanced and harmonious life. Knowing how to recognize your own emotions and those of others emotional relationship management create a satisfying relationship This skill is required in a corporate environment and to maintain professional engagement. Self-manage their emotions (What are some techniques Anton could try?) Developing emotional intelligence will help you manage the level of stress you experience at work. Practicing the emotional intelligence skills introduced here will reduce stress for both you and your coworkers. If you’re daily life is too stressful Invest in relaxation techniques, massages, hot showers at the end of the day regular exercise And meditation is a wonderful ally in reducing stress and anxiety. Don't forget about your hobbies. If you enjoy dancing, singing, playing a musical instrument, drawing, reading, writing, sewing, cooking, caring for plants, playing with animals, or playing sports, take advantage of these activities. Because these activities are good for your mental health. Task 3: Part 3, Step 1 Brief Report: Emotional Intelligence Management Practices Introduction: Why is emotional intelligence important in the workplace? (About 75-100 words) Emotions are not always what they seem. Humans are complex beings with various emotions. For example, in fact, someone who expresses anger may conceal great sorrow. Being able to read these emotions and understand where they originate is called emotional intelligence. Emotional intelligence plays a huge role in many areas of the job. Those who have never heard Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 8 of 13

of the term may question the validity of EQ. However, there is evidence to show a direct correlation between emotional intelligence and aspects related to the profession Studies have proven a link between emotional intelligence and career success and strong mental health. It's worth mentioning that emotional intelligence is crucial for certain roles in the workplace. Take Human Resources Example Roles like these involve resolving many conflicts and dealing with employee emotions. Management and leadership roles involve a lot of communication motivating people and work allocation All of which are enhanced with higher EQ levels. That being said, high EQs are good for all roles. A high level of emotional intelligence doesn't just benefit you in the workplace. Your ability to understand and manage your emotions can lead to a better overall view of your life and make you feel more positive about yourself and your situation. Workplace communication Adopt culturally intelligent communication behaviours appropriate to responding to a diverse workforce (What communication practices can be adopted by management and staff every day in the workplace?) Provide at least four (4).  Use clear language. When you're communicating with a multicultural audience. You must use language that is clear, concise and direct. Avoid jargon, slang, euphemisms, and colloquial expressions. “The sales report is great!” instead of saying “The sales report is a slam dunk!”  Understand the differences in body language. You might be surprised to learn that different cultures have very different practices when it comes to non-verbal forms of communication. People don't greet each other with a handshake. And some cultures find direct eye contact to be disrespectful. In addition, some cultures have different levels of comfort when it comes to personal space and touch. If in doubt, keep at least some distance between you and your coworkers. one side and hold hands with yourself  Practice listening or paraphrasing thoughtfully. When in conversation Paraphrasing or duplicating text back is a good habit. This will help clarify the meaning and eliminate any potential misunderstandings. The same is true for written communications— paraphrasing to clarify any doubts you may have.  Open and inclusive of other cultures although it is normal to attract others who share our likes and traditions. But getting to know our colleagues from multicultural backgrounds can help build relationships and open up your world to new experiences. Keep in mind that they may be new to this country and have their own challenges. Because they try to use different languages, customs and lifestyles. Provide opportunities for open communication, expression of feelings and an emotionally healthy workplace (How can you ensure a safe and healthy environment which remains positive?) Provide at least four (4) opportunities. 1. Create an atmosphere of mental safety An atmosphere of psychological safety is fundamental to the development of good working relationships and emotional health. Therefore, it is essential to clearly communicate the signs of intimidation bullying or any sexual harassment will go against your corporate values. Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 9 of 13

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Educate your team on common threats to mental and emotional health in the workplace, such as false righteousness or fraternity wars. Encourage the team to identify these issues openly discuss and ask for help Don't automatically punish people for admitting mistakes. But it helps them see their mistakes as opportunities for growth. 2. Be open-minded about emotional health Encourage open communication about burnout anxiety and depression Instead of trying to hide the problem Employees need to feel that their emotional health is being taken seriously, without stigma. You may want to invite a psychologist to describe these state signs. as well as how to prevent it. For example, your team may want to learn how to practice mindfulness at work. This is a proven way to reduce the effects of stress at work. 3. Promote balance Balance has a huge impact on emotional well-being. This involves both true work-life balance and a balanced workday. Whenever possible Give your employees flexible schedules or the option to work from home. Long travel time with heavy traffic inability to support work and family Lack of time to see a doctor, etc. are all causes of stress and anxiety that can easily be avoided when a person works on flexible hours. 4. Support physical health Healthy lifestyle exercise And good nutrition is directly related to emotional well-being. Yes, it's all personal choice. But there are things you can do to encourage a healthier lifestyle. For example, providing a comfortable kitchen with a refrigerator and microwave can encourage your team to make healthy meals rather than eating out. Buying low-calorie fruits and snacks rather than unhealthy snacks can help them make better decisions. Offering gym memberships or incentivizing your employees to take advantage of exercise training can remove some barriers to physical fitness. Develop conflict management skills within the team (What skills would be required and how can they be developed and implemented in the workplace?) Provide at least four (4) skills and suggest how they could be implemented. To develop good mood management We must first learn to notice and understand the emotions we experience. We need to be aware of the discomfort caused by certain emotions, such as sadness or anger. without the need to deny or change that mood In the end of the emotional explosion Stay calm, stay positive, and create space and time to make decisions. Try to resolve conflicts with everyone involved as quickly as possible and always foster unity and teamwork among employees. What you can do is also encourage them to proactively take action and resolve issues on their own. without having to wait for mediation from a third party Assisting others with emotional intelligence Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 10 of 13

Develop self-awareness in others and encourage self-reflection (What processes could be implemented, how should they be supported, how will this help?) Provide at least six (6) ways to help or encourage others. Keep an open mind when you can control your emotional world. You will be able to adjust to the emotions of others more. in being a successful leader You have to be curious about the new people and what they have to offer. This shows that you can be a team player and not necessarily be number one all the time. The more open you are to others. The more creative you are, the more creative you will be. Take into account your strengths and weaknesses. Self-aware individuals know their own strengths and weaknesses and can work from that area. Keeping this in mind means you know when to seek help and when you can handle the situation yourself. Stay focused. An important part of leadership is building relationships. But you can't do it if you're distracted. Train yourself to stay focused for long periods of time without being sucked into social media, email, or other minor distractions to improve your productivity. Set Boundaries Leaders have to put strong limits in place. warm to others But don't speak when necessary. Be serious about your work and interests. and keep the boundaries firm to maintain the integrity of the goals and tasks you put into it. Know your emotional triggers. Self-aware individuals are able to identify their emotions as they occur. Don't suppress your emotions or deny their reasons. instead of bending and bending with them and fully processed before communicating with others Embrace your instincts Successful people learn to trust their instincts in making decisions and take the risks associated with those choices. Your instinct depends on the survival of the fittest and the need for success. They will tell you what to do next. So learn to trust your instincts. Practice self-discipline. Good leaders tend to be disciplined in all areas of life. This trait gives them the lasting focus needed to be a strong leader. Encourage and develop emotional self-management (How to lead by example, and what development opportunities are there?) Provide at least four (4) examples for encouraging other, four (4) ways to lead by example and four (4) development opportunities Self-reflection gives the brain a chance to rest in the midst of chaos. Unravel and classify through observation and experience. Consider possible interpretations and create meaning. Self-reflection is one of the most important characteristics that differentiates humans from other animals. It is through self-reflection that we are able to analyze situations, modify behaviors, create problem-solving strategies and put ourselves in the other's shoes. Self- reflection enables us to anticipate our actions and understand their consequences before they Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 11 of 13

occur. She is also responsible for making us evaluate our mistakes and change strategies that don't work. When we believe in our competencies and capabilities, we can achieve our goals more efficiently and simply. Examples for encouraging other Ask them. Explain exactly what you need, by when, and why. Involve them. Ask them what it will take for them to get involved. Trust them. Give them the autonomy to decide how the work will be done, within certain parameters. Inspire them. Ways to lead by example Get your hands dirty. Do the work and know your trade. Watch what you say. Respect the chain of command. Listen to the team. Take responsibility. Let the team do their thing. Development opportunities Networking events. Professional networking groups or organizations. Bachelor's or master's degree programs. Industry training courses. Job assignments. Implementing emotionally intelligent tasks in the workplace Align emotional intelligence tasks or strategies with workplace policies and procedures (What to be aware of, offer examples) Provide at least four (4) policies or procedures with examples. According to WHS law: Provide and maintain safe facilities. (machinery and equipment) Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 12 of 13

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Provide and maintain safe working systems, such as controlling access to risk areas and providing fall protection systems. Ensure safe use, handling, storage or transportation of plants or substances. Keep the workplace you manage and control in a safe environment. Free from health hazards (e.g. make sure fire exits are not blocked and the workplace is generally tidy). Provide adequate wellness facilities in any workplace. that you manage and control Provide information, advice, training or supervision to your employees to work safely and without health risks. Consider team members emotions when making operational decisions (How can emotions be considered in the decision-making process?) About 80-100 words including at least two (2) different emotions . Emotions Shape Decisions via the Depth of Thought. In addition to influencing the content of thought, emotions also influence the depth of information processing related to decision making. We all know that our emotions affect our decisions. In fact, scientists have found that without emotions we become completely ineffective at making decisions. Emotions also impact teamwork. That's a big reason why recent research shows emotional intelligence is one of the strongest predictors of success at work. For example, if you’re feeling happy, you might decide to walk home via a sunny park. But if you’d been chased by a dog as a child, that same sunny park might trigger feelings of fear, and you’d take the bus instead. There may be logical arguments to be made either way, but in the moment, the decision is driven by your emotional state. Different emotions affect decisions in different ways. If you’re feeling sad, you might be more willing to settle for things that aren’t in your favor, such as not putting yourself forward for promotion, or remaining in an unhealthy relationship. But sadness can also make you more generous — research shows that unhappy people are more likely to be in favor of increasing benefits to welfare recipients than angry people, who are lacking in empathy. Greystone College Australia: BSBPEF502 Task 3 Assessment Templates Version 1.0122 Page 13 of 13

BSBPEF502 Task 3 Assessment DONE

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