Assessment 1 Guidelines_BSBPMG633

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União de Ensino Superior de Nova Mutum - UNINOVA *

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MISC

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Management

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Nov 24, 2024

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Assessment Task 1 BSBPMG633 Guidelines Provide your response to each question in the box below. Q1: Discuss any five (5) behavioural models for the role of program manager in 200-250 words. https://www.discprofile.com/fac-sup/fac-tips/model#:~:text=The%20characteristics%20of%20a%20cohesive,previous %20and%20supports%20the%20others. 1. CREATE A SYSTEM A good leader has a clear idea of the project's goals and the roles that each team member will play. Above all, everyone involved is made aware of the vision. Project managers often employ written descriptions of the duties and responsibilities of their personnel. 2. Efficient Interaction You need to come up with a plan to ensure that open communication is maintained from the start. Use all available technology, including social media sites like Facebook, Twitter, and video conferencing. 3. A PASSION FOR EDUCATION An astute project manager never stops learning from past endeavors, both her own and those of others. Recalling what has and hasn't worked in the past helps you avoid risks you've already faced by building on your experience. You have to inquire and be open to new information. 4. SET A GOOD EXAMPLE Show off the qualities you desire on your team. Being a leader involves more than just giving directions and meeting deadlines. If you want the members of your team to complete tasks on time, fulfill their commitments, and be responsible, you should act in a similar manner. 5. ABILITY TO BUILD A TEAM Before adopting a leadership style that suits each member, get to know their personalities and abilities. This enables you to use a member's skills when the timing is right. The efforts of your team are what make the project successful, even if you are ultimately in charge of its outcome.

BSBPMG633 Assessment 1 V1 Page 4 of 13

Q2: Answer the following questions: 2.1. What is program benefits management? Write your answer in 100-150 words. https://www.finance-ni.gov.uk/articles/programme-and-project-benefits-management 2.2. What are the main roles and responsibilities to program benefits management? Write your answer in 100-150 words. https://www.finance-ni.gov.uk/articles/programme-and-project-benefits-management#:~:text=Benefits%20management %20involves%20identifying%2C%20planning,agreed%2C%20realistic%20and%20time%20bounded . 2.1 Benefits management include determining, planning, measuring, and monitoring benefits from the start of a program or project investment until the last promised benefit is realized. Its objective is to guarantee that the desired results are clear, measurable, mutually agreed upon, attainable, and time-bound. Benefits realization and benefits management are often used synonymously. Benefits management is the common thread that connects effective change management with the execution of programs and projects. You must approach program, project, and change management with a benefit-driven mindset if you want to maximize the return on your change investment. Lastly, to ensure a strong management focus even after the program or project is completed, an organization's benefits realisation strategy must be integrated into corporate planning. 2.2. The following are crucial responsibilities and assignments in benefit management: • Senior Accountable Owner: accountable for ensuring that the benefits promised by the program are delivered. • The program or project manager is responsible for guaranteeing efficient daily operations, with a particular focus on achieving the intended outcomes. • company change agent or benefits manager: oversees and directs company transition plans, including outfitting employees and using new technology to provide anticipated benefits. The project management office (PMO) is in charge of maintaining a library of project or program documentation, including version control. It also reports on the status of benefit realization and provides help and advice on benefits management. • Preserving a long-term strategic board that encompasses the whole spectrum (portfolio) of organizational benefits

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BSBPMG633 Assessment 1 V1 Page 5 of 13

Q3: Answer the following questions related to strategies relevant to program management: 3.1 Explain any four (4) program management team communication strategies. (200-250 words) https://www.cio.com/article/238272/6-proven-project-team-communication-strategies.html 3.2 Discuss the negotiating styles and approaches. How can we choose an appropriate negotiation style for the situation? (300-350 words) https://www.masterclass.com/articles/negotiation-styles https://www.linkedin.com/pulse/how-can-you-choose-right-negotiation-style-opinions-on-negotiation/ 3.3 What is ethical leadership? What are the principles of ethical leadership? (200-250 words) https://www.wgu.edu/blog/what-is-ethical-leadership2001.html https://medium.com/@anfar.shafreen/five-principles-of-ethical-leadership-218eccbb4918 3.4 What are the principles of ethical leadership? (200-250 words) https://medium.com/@anfar.shafreen/five-principles-of-ethical-leadership-218eccbb4918 3.5 Discuss the learning and development strategies in detail. (100-200 words) https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-essential- components-of-a-successful-l-and-d-strategy 3.6 Explain the learning and development methods under program management. (100-200 words) https://in.indeed.com/career-advice/career-development/learning-and-development#:~:text=With %20Methods%20And%20Benefits,-Indeed%20Editorial%20Team&text=Organisations%20use%20learning %20and%20development,thus%20improves%20the%20overall%20productivity. 3.7 Discuss the five (5) risk management/mitigation strategies in 100-200 words. https://silverbulletrisk.com/en/blog-5-risk-mitigation-strategies-and-how-to-properly-manage-the-risk- mitigation/ 3.8 What is a risk management plan? Explain the steps in creating a risk management plan. (300-350 words)

https:// business.vic.gov.au /business- information/ protect-your- business/risk- management/ prepare-a-risk- manage 3.9 Discuss the elements to be included in the program vision. Explain the steps to write your leadership vision statement. (300- 350 words) https://lsaglobal.com/blog/5-components-4-criteria-effective-strategic-vision/ 3.10 Explain the following legislations that govern the leadership and management in Australia: a) Australian Work Health and Safety Strategy b) Privacy law c) Fair trading law d) Disability discrimination act 1992 e) Competition act https://employsure.com.au/guides/employment-contracts-and-legislation/employment-law-in-australia/ https://business.gov.au/legal/fair-trading/fair-trading-laws https://www.ipc.nsw.gov.au/guide-privacy-laws-nsw#:~:text=The%20Privacy%20and%20Personal %20Information,the%20Information%20Protection%20Principles%20(IPPs) https://business.gov.au/risk-management/health-and-safety/work-health-and-safety

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3.1 Encour age freque nt gatheri ngs Organi zing freque nt strateg y meetin gs allows all team memb ers to partici pate in discussions on project activities and modifications. allows all team members to share their thoughts, leveling the playing field. 2. Be welcoming When you extend an invitation to a meeting and provide an update on recent events, be sure to include everyone. 3. Be open, precise, and succinct. In some cases, communication might take a lot of time. By being open, precise, and succinct, you may prevent wasting time—both of others' and your own. 4. Foster deference Teams of people are assigned to projects for a purpose. Every participant must contribute to the project and have a purpose, regardless of their job. 3.2 The categorization of Jung Psychiatrist Carl Jung's classification identifies the various negotiation styles that are currently in use, accounting for elements like: -The degree to which an individual can control or yield control to another; -The degree to which an individual gives consideration to or disregards those with whom he has a relationship; -The belief that cooperation between the parties is optimal.Jung categorized negotiators into four styles: The combination of the controlling element and the disdain for the other is known as the restrictive style. Individuals with this attitude are often not very cooperative since they solely bargain in their own best interests. Friendly Style: This kind of negotiation blends collaboration and mutual concern. The objective of this approach is to keep a positive rapport with the opposing party. Marcodes categorization Marcondes (1993) drew inspiration for his negotiating styles model from the examination of two distinct behavioral patterns: Active negotiators take steps to persuade the opposing side to agree with their viewpoint, and they behave in this manner. Receptive negotiators work to compel the opposing party to participate in order to forge a commitment to a certain cause.

3.4 . Moral leaders show people respect Accordi ng to Imman uel Kant, it is our responsibility to treat others with respect. People should never be seen as means to an aim, but rather as ends in and of themselves. "People should be treated as having their goals set autonomously and should never be treated merely as a means to someone else's goals," according to Beauchamp and Bowie (1988). Respectful leaders also give people the freedom to be who they are. Additionally, they respect personal distinctions (Kitchener, 1984). Respect is acknowledging the contributions of others. It entails giving your subordinates your undivided attention. It is the responsibility of a leader to help followers recognize their own needs, goals, and values. Respect from a leader gives followers a sense of competence in their task. 3.5 A learning and development (L&D) strategy outlines how a business enhances the abilities, proficiencies, and talents of its employees to maintain competitiveness. It's a crucial component of the business's overarching plan. This fact sheet looks at the following factors that affect strategy for learning and development: translating policy, operational and cultural concerns, maintaining strategy relevance, and corporate strategy. It also considers the many parties involved in a company's development and learning. The information sheet concludes by examining the practical issues of implementing a T&D policy and plan. The personnel capabilities, skills, and competencies that the business needs are identified in a learning and development (L&D) strategy, along with suggestions for how they could be developed to ensure the company's long-term sustainability 3.6. Education: The superior guides and teaches trainees or subordinates in this manner in their capacity as a coach. The objectives established prior to coaching commencement dictate the content of the coaching. 2. Rotation of duties: According to Bennett, "regime rotation is a horizontal mobility device that expands managers' views of experience beyond the limited confines of their own." 3. Multi-level management: In this method, a junior board is formed to get insight into the skills of the Board of Directors (BOD). The junior board studies important subjects and advises the BOD. The younger members of the executive board gain knowledge of problem-solving techniques as a result, and the BOD gains the executives' invaluable advice. 3.7 1. Recognize the danger Accepting the danger as inevitable is sometimes the best course of action. If the prospective losses outweigh the cost of risk management, then this is the situation. Risk management is always a trade-off. 2. Preventing risks Humans have evolved to either fight and confront danger or to run away when attacked. It is referred to as the fight-or-flight reaction. The same may be said about business groups, to some degree.

3. Risk mitigat ion Risk control constit utes the third tactic. It's a little like taking a chance, only bigger. The company is going to actively work to manage the risk. This method aims to pinpoint and minimize adverse effects. 4. Shift the liability To the degree that risks are predictable, companies can manage them. While severe weather events and other similar situations may appear unpredictable, they are becoming predictable. This implies that businesses are able to transfer or share risk. The most popular method for doing this is via insurance plans. 5. Keep an eye on everything The most crucial tactic to master is the last one. Lucrative businesses keep an eye on everything. They serve as an early warning system by keeping an eye out for new trends. 3.8 How risks will be evaluated and how the outcomes of the risk management procedures will be shared must be specified in the risk management plan. It's also critical that the report includes a list of the hazards at each stage: Planned Risk Management • Identification of risks; • Analysis of qualitative risks • Analysis of quantitative risk • Risk monitoring; • Risk response planning; • Risk response plans' implementation; Documenting not just the danger itself but also the various risk management measures used and their relative efficacy is crucial. This is also the place to document lessons learnt. The procedures for carrying out risk management tasks are outlined in a risk management plan. As we've seen, it outlines the roles and duties as well as the risk management technique. 3.9 Similar to a mission statement, a vision statement provides employees and other stakeholders with a clear way to understand the meaning and goals of your business. In contrast to a mission statement, which explains the who, what, and why of your organization, a vision statement addresses the anticipated long-term impacts of your company's operations. Determining the participants in the process is the first step in creating a vision statement. It is quite easy to ascertain each team member's vision in a small business. In a bigger organization, you may have to exercise more discernment while ensuring that a range of employee viewpoints are included. 3.10. A)The Australian Strategy for Workplace Health and Safety The Australian Strategy is driven by two key components. Regardless of their line of work or employment arrangement, all workers have the first right to a safe and healthy workplace; and second,

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b) Law on privacy Privacy law govern s the regulat ion, storage, and use of personally identifiable information, financial information, and healthcare data about persons that may be collected by public or private organizations, governments, or other individuals. c) Law on fair dealing A national legislation known as the Competition and Consumer Act 2010-external site (the Act) establishes fair trade practices and dictates how Australian firms must interact with their clients, rivals, and suppliers. d) The 1992 Disability Discrimination Act The handicap Discrimination Act 1992 (DDA) prohibits discrimination against an individual on the basis of their handicap in a variety of public settings, such as the workplace, educational institutions, services, housing or apartment purchases, and public places. e) Act of competition The area of law known as competition law controls anti-competitive actions taken by companies with the goal of promoting or maintaining market competition. Competition laws are enforced by both public and private enforcement. The legal term for competition law in the US is "antitrust law." It was once called as "trade practises legislation" in the UK and Australia, but it is referred to as "anti-monopoly law" in China and Russia. It's called both antitrust and . .

3.11 Explain three (3) types of program vision with real-life examples. (100-150 words) https://www.brex.com/blog/vision-statement-examples/ https://www.projectmanager.com/blog/guide-writing-perfect-vision-statement-examples#:~:text=%E2%80%9COur %20vision%20is%20to%20create,furnishings%20that%20suit%20everyone's%20lifestyle . References: Please use references at the very end of your assessment work. No referencing= Not Satisfactory BSBPMG633 Assessment 1 V1 Page 6 of 13

3.11. An organization's vision may be defined by starting with its purpose, examining the course that will be followed in the future and the manner in which the goals will be achieved, and idealizing a future state that is feasible for the business to achieve. Mickey "Create a world where everyone can feel like a child" is the vision. Coke. "Quench the world's thirst." is the vision. FuelBras "To be one of the five largest integrated energy companies in the world and the preferred choice of its stakeholders" is the stated vision for 2030. Copenhagen In "To become a group that acts in the package, through a portfolio of high-quality products, by powerful brands, with distinctive qualities," is the organization's vision. Lastex "To become a benchmark organization, acknowledged as the finest choice for clients, staff, the community, vendors, and financiers,

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BSBPMG633 Assessment 1 V1 Page 7 of 13

Reference https://www.zendesk.com.br/blog/importancia-do-customer-experience/ https://www.csacademy.com.br/o-que-e-customer-experience-um-guia-com-tudo-o-que-voce- precisa-saber-sobre-experiencia-do-cliente https://www.espm.br/cursos/dynamic/atualizacao/trends/customer-experience-cx-conceitos- ferramentas-e-aplicabilidade-abr/ https://br.hubspot.com/blog/service/customer-experience https://www.zendesk.com.br/lp/nb-support/?utm_source=google&utm_medium=Search- Paid&utm_network=g&utm_campaign=SE_AW_LA_BR_PTB_N_Sup_NB_Core_Zeta_All_H&matchtyp e=b&utm_term=customer %20experience&utm_content=608878057172&theme=&gad=1&gclid=Cj0KCQiAr8eqBhD3ARIsAI e-buOga73Y7UD65V6m0Vn13KuhLFg3_BdlW6pUdICrfTj2MRRNjzM9774aAv- iEALw_wcB&demoStep=personal https://www.docusign.com/pt-br/blog/customer-experience