Assessment 2 Performance Management and Training
.docx
keyboard_arrow_up
School
Capella University *
*We aren’t endorsed by this school
Course
FPX3040
Subject
Management
Date
Jun 27, 2024
Type
docx
Pages
8
Uploaded by ConstableGuanaco4360
Assessment 2: Performance Management and Training
Wells Fargo Bank
Shanda Tull
Capella University
June 23
rd
, 2024
Introduction
Performance management and training are pivotal components in the operational success of any organization. For Wells Fargo Bank, a leading financial institution, these components are not just about achieving business goals but also about maintaining a culture of transparency, accountability, and continuous improvement. This paper explores the existing performance management system at Wells Fargo, evaluates its effectiveness, discusses the need for potential changes, and delves into the critical role of training in aligning with organizational goals and protecting against litigation.
Current Performance Management System at Wells Fargo Bank
Wells Fargo Bank employs a comprehensive performance management system designed to align employee objectives with the company's strategic goals. This system includes several key elements:
Goal Setting and Alignment: Employees and their managers collaboratively set individual performance goals that align with broader organizational objectives.
Continuous Feedback: The system emphasizes ongoing feedback rather than relying solely on annual performance reviews.
Performance Reviews: Formal performance evaluations occur periodically, typically semi-
annually or annually, to assess employee achievements and areas for improvement.
Development Plans: Based on performance reviews, personalized development plans are created to help employees enhance their skills and advance their careers.
Rewards and Recognition: The system incorporates mechanisms for recognizing and rewarding outstanding performance, including bonuses, promotions, and other incentives.
Communication of the Performance Management System
Wells Fargo ensures that the performance management system is well-communicated to its employees through various channels:
Employee Handbook: Detailed descriptions of the performance management processes are included in the employee handbook.
Onboarding Programs: New hires are introduced to the performance management system during their onboarding process, ensuring they understand expectations from the start.
Training Sessions: Regular training sessions and workshops are conducted to keep employees informed about any updates or changes to the system.
Internal Communications: The system is also outlined in employee handbooks, internal newsletters, and the company intranet.
Manager Support: Managers play a critical role in reinforcing the system by discussing it during team meetings and one-on-one sessions with their team members.
Effectiveness of the Current Performance Management System
While the current performance management system at Wells Fargo has several strengths, including clear goal setting and continuous feedback, there are areas that need improvement:
Employee Engagement: Despite the structured approach, there have been concerns about employee engagement and motivation, particularly in light of past scandals that have affected morale.
Transparency: Some employees feel that the performance review process lacks transparency, leading to perceptions of bias or favoritism.
Alignment with Goals: By aligning individual goals with organizational objectives, the system ensures that employees' efforts contribute to the company's success.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
Related Questions
Case Study
The Accounting Sector in South Africa:The accounting sector is the guarantor of financial reporting standards and performs a critical function in the economy. Although well-established and anchored by the world's largest accounting firms, the auditing profession has been mired in controversies relating to fraud and financial irregularities involving its clients. These have highlighted the shortcomings of the external audit and various stakeholders have called for audit reforms. Regulatory changes that are set to disrupt the industry include the mandatory rotation of auditors, which is scheduled to come into effect on 1 April 2023.
Reputational Damage:Poor accountability, specifically the failure of certain major auditing firms to report financial malpractice and fraud involving private companies and public entities, has resulted in a credibility crisis for the auditing profession. Major firms have implemented controls including audit quality monitoring systems, integrity…
arrow_forward
Case Study
The Accounting Sector in South Africa:The accounting sector is the guarantor of financial reporting standards and performs a critical function in the economy. Although well-established and anchored by the world's largest accounting firms, the auditing profession has been mired in controversies relating to fraud and financial irregularities involving its clients. These have highlighted the shortcomings of the external audit and various stakeholders have called for audit reforms. Regulatory changes that are set to disrupt the industry include the mandatory rotation of auditors, which is scheduled to come into effect on 1 April 2023.
Reputational Damage:Poor accountability, specifically the failure of certain major auditing firms to report financial malpractice and fraud involving private companies and public entities, has resulted in a credibility crisis for the auditing profession. Major firms have implemented controls including audit quality monitoring systems, integrity…
arrow_forward
Explain the definition of the audit expectation gap? Then, discuss some approaches toreducing the expectation gap.
arrow_forward
Switch Watches & Clock Fraud Case CASE REQUIREMENTS 1 One factor of the internal control environment when investigating fraud is “integrity and ethical values.” In what ways were integrity and ethical values slighted by Sheldon? Support your answer with evidence from the case study in this situation. 2 Describe the investigative techniques used by the forensic team to uncover the fraud. Evaluate the success of these techniques, and outline two additional measures that could have been undertaken. 3 The fraud at Switch is one of many major financial statement frauds that have occurred in recent years. Describe five factor that could explain why the falsifying of financial statements is occurring so frequently. 4 Apply the fraud triangle to this case. Speculate on the motivation/pressures, opportunity, and rationalization of Sheldon. 5 Evaluate and comment on the Board’s behaviour. Include in your evaluation the responsibility of the Board with regards to internal controls.
arrow_forward
Q1. What are the types of SWOT Analysis that the firm can perform? Explain what this analysis means, and the stages involved in detail?
Q2. Write a case study "example" of a firm or company performing SWOT analysis and what are the processes could be performed in each stage of this analysis?
arrow_forward
Exercise 22-18 (Algo) Performance measures-balanced scorecard LO A3
Midwest Manufacturing uses a balanced scorecard as part of its performance evaluation. The company wants to include information
on its sustainability efforts in its balanced scorecard. For each performance measure below, indicate the most likely balanced
scorecard perspective it relates to: customer, internal process, innovation and learning, or financial
1. Customer feedback on sustainability reputation
2. Dollar sales of green products
3. Market value
4. CO2 emissions
5. Operating cash flow
6. Percentage of energy used from renewable sources
7. Average price of green products
8. Number of solar panels installed
9. Pounds of waste recycled
10. Gallons of water used
arrow_forward
QuestionAfter the analysis of your company Amazon , please write the following sections in report form:
1.Decision making process
arrow_forward
After reading the above case study identify the major issues that Eskom is currently faced with which are the hindrance for them to meet their main objective with their talent management strategy.
arrow_forward
I need help with the following questions refering to the image below.
The information for Titan Company, shown in following chart, is available from Titan's time records and the employee's individual earnings records for the pay period ended December 22.
1. Complete the payroll register using a Social Security tax rate of 6.2 percent and a Medicare tax rate of 1.45 percent. Concerning Other Deductions, AR refers to Accounts Recievable and UW refers to United Way. Begin payroll checks in the payroll register with No. 2914.
2. Prepare the general journal entry to record the payroll. The firm's general ledger contains a Salary Expense account and a Salaries Payable account.
3. Prepare the general journal entry to pay the payroll. Assume that funds for this payroll have been transferred to Cash-Payroll Bank Account and that this entry has been made.
arrow_forward
Business Performance Management (BPM) can be seen to be the convergence of Corporate Strategic Planning and Business Intelligence (BI).
a) Provide an overview of the key steps within a Corporate Strategic Planning process, identifying any strategic planning techniques that could be employed.
b) Describe a suitable BI system that could be used directly by a senior manager to monitor company progress towards achievement of its corporate strategic plan.
arrow_forward
Topic: Management Information system
Please read and answer the different partsPlease answer the parts in the case of the operational manager in the Marketing department as how would having an insurance policy benefits your department/ employees you should answer on the prospective of your department.Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each…
arrow_forward
Subject: Logistic Management
Q#6) What is Porters Power Model explain with example?
Q#7) What is risk management & mitigation explain with example?
arrow_forward
Rubatex Corporation manufactures rubber and foam for a variety of products, including artificial turf housing and insulation, hockey helmet liners, scuba diving suits, sports sandals and mouse pads. The company was purchased by an investment firm called American industrial partners (AIP) that has so far earned only a 1 percent return on its investment. Obviously the company is having problems. Its sales are up but earnings are down. In the first three months after acquisition, the company lost $2 million on $68 million in sales. Understandably, AIP wants to know why and is demanding aggressive action.
Employees at the Bedford, Virginia, plant say they know something’s wrong. The plant is hot and dirty and crumbling, and they are working harder to produce items of poorer quality. Fewer than 7 of 10 orders are shipped on time, and 2% of sales are returned as defective. Built in 1924, the plant sprawls over 14 buildings, with only the offices and lunchroom air-conditioned. Equipment is…
arrow_forward
Explain and interpret the following data of team 1 and 2. 1. explain two problems of team 1 and 2 each. 2. suuggest one reasonable soution for each team.
arrow_forward
QuestionAfter the analysis of your company Toyota Motor Corporation , please write the following sections in report form:
1.Decision making process
arrow_forward
Compensation; Strategy; Market Value Jackson Supply Company is a publicly owned firm thatserves the medical supply needs of hospitals and large medical practices in six southeastern states.The firm has grown significantly in recent years as the areas it serves have grown. Jackson hasfocused on customer service and has developed an excellent reputation for speed of delivery andoverall quality of service. The company ensures that customer service is each manager’s main focusby making it count for 50% of the management bonus. The firm measures specific indicators of customer service monthly; progress toward these measures as well as others is used to determine eachmanager’s bonus. In the past several months, top management has noticed that although most managers are meeting or exceeding their customer service goals and receiving bonuses accordingly, thefirm’s stock price has been lagging while competitive firms’ stock prices have been rising steadily.Required What are the two most likely…
arrow_forward
Balanced Scorecard
Maloney Corporation manufactures plastic water bottles. It plans to grow by producing high-quality water bottles at a low cost that are delivered in a timely manner. There are a number of other manufacturers who produce similar water bottles. Maloney believes that continuously improving its manufacturing processes and having satisfied employees are critical to implementing its strategy.
Required:
a. Please create a vision and mission for Maloneys that makes sense for them .
b. Please identify, clearly and in your own words, what the Balanced Scorecard measures and its four perspectives .
c. Please identify 3 key performance measure (applicable to Maloney Corporation), as well as their corresponding measures and targets, for each balanced scorecard perspective.
arrow_forward
Scenario Referencing the scenario provided in Assessment 1, and following the guidance provided by the Strategic consultant, Maria and her team are now prepared to proceed with finalizing their business plan to launch their company. Considering how competitive the business sector is today, it is important that they are aware of their alternative organizational strategies. It is also important that they understand how to develop a sustainable competitive advantage, so as to remain financially viable. The group is considering utilizing the strategy formulation framework to aid in developing the company and its products. Further to discussion with the Strategic Consultant, Maria is aware that there are certain habits that strategic leaders must encompass but is not sure what they are. For this assessment, your group is to assume the role of Maria and her team. In doing so, you are expected to complete the following: You are required to prepare a business implementation plan for your…
arrow_forward
sanjay
arrow_forward
Quantitative Methods II - Question 6. Please answer a, b & c. Thank you
arrow_forward
1. outline five-pronged strategy crafted by rockwater in developing the scorecard
2. Outline the importance of the balance scorecard to rockwater's
arrow_forward
Q4. Please read the following case and answer the questions given at the end.
The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance by eliciting the required employee behaviors and competencies.
As an experienced human resource director, the Hotel Paris’s Lisa Cruz knew that recruitment and selection processes invariably influenced employee competencies and behavior and, through them, the company’s bottom line. Everything about the workforce—its collective skills, morale, experience, and motivation—depended on attracting and then selecting the right employees.
In reviewing the Hotel Paris’s employment systems, she was therefore concerned that virtually all the company’s…
arrow_forward
Q4. Please read the following case and answer the questions given at the end.
The Hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability.” HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance by eliciting the required employee behaviors and competencies.
As an experienced human resource director, the Hotel Paris’s Lisa Cruz knew that recruitment and selection processes invariably influenced employee competencies and behavior and, through them, the company’s bottom line. Everything about the workforce—its collective skills, morale, experience, and motivation—depended on attracting and then selecting the right employees.
In reviewing the Hotel Paris’s employment systems, she was therefore concerned that virtually all the company’s…
arrow_forward
Nametso Senwelo, founder of Sunflower Desserts, reviewed performance her business andobserved the following for the past financial years: High growth and low market share product offerings. She needs a lot of cash needs but is currently generating little cash She needs to increase the market shareGive Nametso advise on how to grow her company's market share and turn it into a "Star" usingthe BCG matrix.
arrow_forward
Full form of CPSC?
arrow_forward
Recommendations on what wells fargo could have done different during the 2016 scandal and recommendations so it doesnt happen again
arrow_forward
please answer 5 questions below, my deadline is coming in tomorrow
Information are all in 2 pictures
arrow_forward
what can we conclude about cost leadership strategy?
(I am a student, I will expose this, and I want to give a conclusion)
arrow_forward
In 2015, Keenan Company paid dividends totaling $3,600,000 on net income of $10.8 million. Note that 2015 was a normal year and that for thepast 10 years, earnings have grown at a constant rate of 10%. However, in 2016, earnings are expected to jump to $14.4 million and the firm expects to have profitable investment opportunities of $8.4 million. It is predicted that Keenan will not be able to maintain the 2016 level of earnings growth because the high 2016 earnings level is attributable to an exceptionallyprofitable new product line introduced that year. After 2016, the company will return to its previous 10% growth rate. Keenan’s target capital structure is 40% debt and 60% equity.a. Calculate Keenan’s total dividends for 2016 assuming that it follows each of the following policies:1. Its 2016 dividend payment is set to force dividends to grow at the long-run growth rate in earnings.2. It continues the 2015 dividend payout ratio.
3. It uses a pure residual dividend policy (40% of the…
arrow_forward
Investors are looking for better-quality disclosure around pay-for-performance metrics, particularly sustainability metrics linked to risk management and strategy. Discuss
arrow_forward
Q.1.1 Identify the competitive advantage strategy applied in each of the following short scenarios. Motivate your choice based on your readings and the scenario. Q.1.1.1 The Village bank has lowered their banking fees for customers by emailing them their monthly statements instead of printing them and posting them each month. Q.1.1.2 A luxury car manufacturer has recently been awarded an NCAP 5 rating for the safety of one of their models. They are aggressively marketing the safety of this car so that customers will be willing to purchase these expensive cars despite their cost. Q.1.1.3Universities are using the power of IT and telecommunications infrastructure to open virtual campuses to expand their student base.
arrow_forward
Assessment
Problem set 2.2.1
Analyze each problem and show your solutions in an orderly manner.
1. Mutual funds for ABC Company have Php500,000 available for one of the
three investment alternatives in the stock market: a black-chip stock offering,
a growth-stock offering, and a venture-stock offering. The environment of the
investment can assume any of the three future events, and ABC has no
information about the response of the market. The payoff table of ABC
Company is presented below:
The trend
Stock type
in the
stock
Black chip
Growth
Venture
market
Affluent
Php250,000
Php375,000
Php500,000
Moderate
75,000
150,000
100,000
growth
Moderate
decline
-50,000
-150,000
Breakdown
-300,000
-400,000
-500,000
Advise the company on the best alternative to adopt using the minimax
regret criterion.
2. A certain village, in anticipation of possible losses due to flu-related sickness
among its residents, is faced with three possible options: (1) stock 2000 units
of type A flu vaccine only, (2)…
arrow_forward
SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON
Related Questions
- Case Study The Accounting Sector in South Africa:The accounting sector is the guarantor of financial reporting standards and performs a critical function in the economy. Although well-established and anchored by the world's largest accounting firms, the auditing profession has been mired in controversies relating to fraud and financial irregularities involving its clients. These have highlighted the shortcomings of the external audit and various stakeholders have called for audit reforms. Regulatory changes that are set to disrupt the industry include the mandatory rotation of auditors, which is scheduled to come into effect on 1 April 2023. Reputational Damage:Poor accountability, specifically the failure of certain major auditing firms to report financial malpractice and fraud involving private companies and public entities, has resulted in a credibility crisis for the auditing profession. Major firms have implemented controls including audit quality monitoring systems, integrity…arrow_forwardCase Study The Accounting Sector in South Africa:The accounting sector is the guarantor of financial reporting standards and performs a critical function in the economy. Although well-established and anchored by the world's largest accounting firms, the auditing profession has been mired in controversies relating to fraud and financial irregularities involving its clients. These have highlighted the shortcomings of the external audit and various stakeholders have called for audit reforms. Regulatory changes that are set to disrupt the industry include the mandatory rotation of auditors, which is scheduled to come into effect on 1 April 2023. Reputational Damage:Poor accountability, specifically the failure of certain major auditing firms to report financial malpractice and fraud involving private companies and public entities, has resulted in a credibility crisis for the auditing profession. Major firms have implemented controls including audit quality monitoring systems, integrity…arrow_forwardExplain the definition of the audit expectation gap? Then, discuss some approaches toreducing the expectation gap.arrow_forward
- Switch Watches & Clock Fraud Case CASE REQUIREMENTS 1 One factor of the internal control environment when investigating fraud is “integrity and ethical values.” In what ways were integrity and ethical values slighted by Sheldon? Support your answer with evidence from the case study in this situation. 2 Describe the investigative techniques used by the forensic team to uncover the fraud. Evaluate the success of these techniques, and outline two additional measures that could have been undertaken. 3 The fraud at Switch is one of many major financial statement frauds that have occurred in recent years. Describe five factor that could explain why the falsifying of financial statements is occurring so frequently. 4 Apply the fraud triangle to this case. Speculate on the motivation/pressures, opportunity, and rationalization of Sheldon. 5 Evaluate and comment on the Board’s behaviour. Include in your evaluation the responsibility of the Board with regards to internal controls.arrow_forwardQ1. What are the types of SWOT Analysis that the firm can perform? Explain what this analysis means, and the stages involved in detail? Q2. Write a case study "example" of a firm or company performing SWOT analysis and what are the processes could be performed in each stage of this analysis?arrow_forwardExercise 22-18 (Algo) Performance measures-balanced scorecard LO A3 Midwest Manufacturing uses a balanced scorecard as part of its performance evaluation. The company wants to include information on its sustainability efforts in its balanced scorecard. For each performance measure below, indicate the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial 1. Customer feedback on sustainability reputation 2. Dollar sales of green products 3. Market value 4. CO2 emissions 5. Operating cash flow 6. Percentage of energy used from renewable sources 7. Average price of green products 8. Number of solar panels installed 9. Pounds of waste recycled 10. Gallons of water usedarrow_forward
- QuestionAfter the analysis of your company Amazon , please write the following sections in report form: 1.Decision making processarrow_forwardAfter reading the above case study identify the major issues that Eskom is currently faced with which are the hindrance for them to meet their main objective with their talent management strategy.arrow_forwardI need help with the following questions refering to the image below. The information for Titan Company, shown in following chart, is available from Titan's time records and the employee's individual earnings records for the pay period ended December 22. 1. Complete the payroll register using a Social Security tax rate of 6.2 percent and a Medicare tax rate of 1.45 percent. Concerning Other Deductions, AR refers to Accounts Recievable and UW refers to United Way. Begin payroll checks in the payroll register with No. 2914. 2. Prepare the general journal entry to record the payroll. The firm's general ledger contains a Salary Expense account and a Salaries Payable account. 3. Prepare the general journal entry to pay the payroll. Assume that funds for this payroll have been transferred to Cash-Payroll Bank Account and that this entry has been made.arrow_forward
- Business Performance Management (BPM) can be seen to be the convergence of Corporate Strategic Planning and Business Intelligence (BI). a) Provide an overview of the key steps within a Corporate Strategic Planning process, identifying any strategic planning techniques that could be employed. b) Describe a suitable BI system that could be used directly by a senior manager to monitor company progress towards achievement of its corporate strategic plan.arrow_forwardTopic: Management Information system Please read and answer the different partsPlease answer the parts in the case of the operational manager in the Marketing department as how would having an insurance policy benefits your department/ employees you should answer on the prospective of your department.Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each…arrow_forwardSubject: Logistic Management Q#6) What is Porters Power Model explain with example? Q#7) What is risk management & mitigation explain with example?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON