HIM 365 Addressing the Squeaky Wheel chapter 19

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How do I respond to guys in 100 words? To address conflicts effectively, we must first identify their sources. The conflict model identifies six main conditions that cause conflicts in organizational settings: incompatible goals, differentiation, interdependence, scarce resources, ambiguous rules, and communication problems. Incompatible goals often cause conflict. In organizations, department managers' different compensation plans can lead to conflicting work objectives. Each division of work has its own goals, which can interfere with the goals of others (10.3 Causes and Outcomes of Conflict). Another source of conflict is differentiation. Differentiation refers to differences among individuals regarding their beliefs, values, experiences, and preferences. Generational diversity often leads to workplace conflict. Conflicting beliefs may even form based on stereotypes and false expectations about coworkers from different backgrounds. Conflict due to differentiation may…

Based on research, why is Ava’s initial assertiveness in her discussions with the mayor more acceptable?   Multiple Choice   Ava is a woman while the mayor is a man.   Both Ava and the mayor are women.   There are men present in the discussions.   Ava is a man while the mayor is a woman.   There are women present in the discussions.

Explain the following terms with respect to The Leadership Challenge by Kouzes & Posner, 2007. Use proper references. Embracing the social networking Modelling the way Inspiring a shared vision Challenging the process Enabling others to act Encouraging the heart

Bullying is most commonly a subtle form of O a. psychological aggression and intimidation. • b. physical and psychological aggression O c. physical aggression only O d. mobbing and harshness Oe. harshness     Dawn was a shy, dependable, responsible person who preferred to work by herself. Based on this description, Dawn is high on ___and low on ____ a. agreeableness, emotional stability b. agreeableness, self-monitoring с.conscientiousness, self-monitoring d.conscientiousness, extraversion e. locus of control, extraversion

By performing the role of a liaison, Mr.Mohammed maintains a network of contacts and information sources. Which of the following statements are correct about Mr. Mohammed in this regard? i) Motivate, communicate and encourage team spirit ii)Involuntarily respond to pressures iii)Attend meetings, conferences and informal personal contacts with outside agencies a. i) and iii) O b. ii) and iii) O c. i) and ii) o d. Only ii)

1)A style of managing conflict in which reaching commitment and consensus is paramount is referred to as Select one: a.Compromise b.Avoidance c.Accommodation d.Collaboration e.Competition   2)All of the following are considered causes of conflict except:  Select one: a.Synergy b.Perceptual differences c.Values d.Beliefs 3)According to Mann and Akehurst non-verbal communication can be misleading. Select one: True False