A2 CHCCCS031 - Provide individualised support

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Australian Catholic University *

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031

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Jun 23, 2024

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ASSESSMENT COVER SHEET Course Code and Title: CHC43015-Certificate IV in Ageing Support Student Name: Student ID: Unit Code & Title: CHCCCS031 - Provide individualised support. Assessment Task Number: 2 Practical Assessment Week Due: Extension approved: Yes No Trainer’s Name: All assessments must be type written in Arial or Times Roman font as per college guidelines. The completed assessments must reach the trainer on or before the due date. Extensions require prior approval from your trainer. It is the student’s responsibility to retain a copy of any assignment submitted as the College is not responsible for lost or misplaced assignments. It is student’s responsibility to check with relevant trainer/assessor about the assessment feedback and concerns regarding the grading/assessment outcome before the end of relevant teaching period. Please refer to the College website for further details on assessment, marking and appeals processes. I declare that the work submitted is my own and I have acknowledged any materials taken from websites, textbooks and other sources using correct referencing style. Academic misconduct e.g. plagiarism or collusion will be dealt with seriously as per Academic Integrity policy and procedures. Student Signature: Date: Office use only ASSESSMENT FEEDBACK: Signature (Trainer/Assessor): Date: Unit Code and Name: CHCCCS031 - Provide individualised support Assessment item: #2- Practical Assessment Satisfactory Not satisfactory To be reassessed
Trainer: TBA Context and Purpose of the assessment: This assessment will assess your skills and knowledge in the ‘ CHCCCS031 - Provide individualised support. ’ unit of competence. The following table maps the assessment activity against elements of performance criteria: Question Element Performance Criteria All questions 1-4 1.1-4.3 The assessment tasks for the unit assume that you will work in the Hospitality industry. Case studies/ exercises used in this assessment reflect a workplace scenario. The student must have access to a Computer, Printer and Microsoft Office Suite Applications for doing the assessment for this unit. If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. If the assessment is not satisfactory, the trainer will allow one more attempt to the assessment item. The responses to assessment questions should be in your own words and examples from workplace should be used wherever possible. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 2
Practical Assessment Overview This assessment is done through simulated activities and must be completed prior to the start of your vocational placement. The goal of this assessment is to assess your practical knowledge and skills in the following: Determining personal support requirements. Providing support services. Monitoring support activities. Completing reporting and documentation. This assessment is made up of two case studies: Case Study 1 – Abraham 1. Task 1.1 – Review the Client’s Individualised Support Plan 2. Task 1.2 – Meet with the Client and Their Family and Carers 3. Task 1.3 – Conduct Risk Assessment 4. Task 1.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client 5. Task 1.5 – Facilitate Support Activities 6. Task 1.6 – Monitor Support Activities 7. Task 1.7 – Report and Refer Client’s Progress Case Study 2 – Henry 1. Task 2.1 – Review the Client’s Individualised Support Plan 2. Task 2.2 – Meet with the Client and Their Family and Carers 3. Task 2.3 – Conduct Risk Assessment 4. Task 2.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client 5. Task 2.5 – Facilitate Support Activities 6. Task 2.6 – Monitor Support Activities 7. Task 2.7 – Report and Refer Client’s Progress Case Study 3 – Mobility Equipment 1. Task 3.1 – Demonstrate Assistive Technologies You are required to: Complete the tasks within the time allowed, as scheduled in-class roll. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 3
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Review the instructions in each task included in this Simulated Assessment. Determine personal support requirements. Provide individualised support to the client, including bed bathing, dressing, undressing, grooming, eating and drinking, etc. Monitor support activities. Complete reporting and documentation. Resources required for assessment: To complete this assessment, the following has been provided in this workbook: Simulated direct support work environment – Lotus Compassionate Care Clients’ individualised support plans Organisational policies and procedures relevant to providing individualised support Legislative requirements and written direction from the health professional relevant to taking pre-packaged medication Lotus Compassionate Care forms and templates, including: o Risk management templates, e.g., hazard identification report, health and safety checklist, site safety inspection, risk register, etc. o Progress notes o Meeting minutes Additionally, your assessor/training organisation must organise your access to the following: One volunteer to act as your supervisor One volunteer to act as other support staff in the workplace One volunteer to act as the individual support client or person requiring support One volunteer to act as the client’s family/carer Aids, devices/appliances, and equipment used by the clients 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 4
The case studies refer to the following: o Hearing aid o Walking stick o Dentures o Colostomy bag or stoma bag o Cold compress o Person hoist o Slide sheets o Hoist with slings o Stand-up lifter These aids, equipment, devices/appliances may be changed to other aids, equipment, devices/appliances depending on what is available in the training organisation/workplace. User manuals or manufacturers’ instructions for preparing and assembling these aids, devices/appliances, and equipment Resources to conduct a risk assessment, including but not limited to: o Areas to inspect Facilities, resources, and equipment used to provide individualised support in the following areas: o Dressing, undressing, and grooming o Eating and drinking o Oral hygiene o Showering o Toileting and the use of continence aids o Using slide sheets, hoists, slings and lifters o Transferring a person between bed and chair 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 5
o Bed bathing o Shaving o Transferring a person in and out of car o Falls recovery o Taking pre-packaged medication Computer, filing cabinets, cloud storage, organisation intranet, etc. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 6
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Lotus Compassionate Care SCENARIO You are working as a support worker at Lotus Compassionate Care. Lotus Compassionate Care is committed to providing high-quality care and support to people with disability, seniors and their carers living in the Cascade Peak Community. Lotus Compassionate Care (Username: newusername Password: newpassword) As a support worker, you are required to provide individualised support to clients. This involves: Determining personal support requirements Providing support services Monitoring support activities Completing reporting documentation This case study includes scenarios relevant to providing individualised support to clients. Review each scenario carefully and respond to each appropriately by completing the tasks that follow. To assist you in completing the tasks in this assessment, access and review the following resources: Lotus Compassionate Care – Staff Handbook Lotus Compassionate Care – Client Records For the purposes of this assessment, Lotus Compassionate Care is located in your state/territory. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 7
Case Study 1 – Abraham SCENARIO Abraham is a new client at Lotus Compassionate Care. Abraham never married and has no kids of his own. Before moving to the centre, Abraham stayed with his niece, Abigail, her husband, Jacob, and their two daughters. Abigail is a stay-at-home mother, taking care of Abraham and her two kids. Abigail’s husband recently accepted a job in a different state and moved there with the rest of the family. Abraham does not want to move with them and prefers to spend the rest of his life in his hometown, where he has spent most of his life. Because of this, Abraham, Abigail, and Jacob decided that it would be best for Abraham to move to Lotus Compassionate Care, where he could be fully cared for. Due to the distance, Abigail now visits Abraham at Lotus Compassionate Care three times a month. For the purposes of this assessment, Lotus Compassionate Care is located in your state/territory. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 8
Task 1.1 – Review the Client’s Individualised Support Plan Access and carefully review the following: Abraham’s individualised support/care plan. Lotus Compassionate Care – Client Records Organisational policies and procedures for providing individualised support. Lotus Compassionate Care – Staff Handbook Task 1.2 – Meet with the Client and Their Family and Carers SCENARIO After reviewing Abraham’s individualised care plan and relevant policies and procedures, you are now ready to meet with him and his family/carer, Abigail. In this meeting, you will review and confirm with them the support requirements, goals, needs, and preferences recorded in Abraham’s Care Plan. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Meet with the client and their family and carer/s. 2. During your meeting, review and confirm their support requirements, goals, needs, and preferences while being observed by the assessor. 3. Use Lotus Compassionate Care’s Meeting Minutes Template provided along with this workbook to document the minutes of this meeting. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan. Practical skills relevant to confirming and clarifying the client’s personal support requirements, goals, needs, and preferences. OBSERVATION FORM Before starting this task, review the Case Study 1 Task 1.2 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 9
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Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the client o One volunteer to act as the client’s family/carer. Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteers on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit a copy of the minutes from your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 10
Task 1.3 – Conduct Risk Assessment SCENARIO Before proceeding with the support activities, you are required to conduct a risk assessment for Abraham. This will include identifying and assessing any risks associated with Abraham’s health, safety, and wellbeing that may affect service delivery. You will be assisting and supporting Abraham by assessing the risks present in the bathroom where he performs some of his activities for daily living (ADLs) – showering, shaving, dressing, undressing, grooming, etc. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Conduct risk assessment prior to facilitating the required support activities while being observed by the assessor and supervised by your supervisor (volunteer). 2. The risk assessment you conduct must include the following: Identifying hazards and risks associated with these hazards. Assessing the risks identified. Seeking assistance for the hazards and risks that are beyond the scope of your role and responsibilities. Reporting these outcomes to the supervisor. 3. Use the Lotus Compassionate Care Risk Assessment Templates provided along with this workbook (e.g., Hazard Identification Form, Health and Safety Checklist, Risk Register, etc.) YOU WILL BE ASSESSED ON YOUR Practical knowledge of hazards and risks in individualised support. Practical skills relevant to risk management, including identifying hazards, assessing risks, and referring risks. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 11
OBSERVATION FORM AND ASSESSOR’S CHECKLIST Before starting this task, review the following forms provided along with this workbook. Case Study 1 Task 1.3 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task. Case Study 1 Task 1.3 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the supervisor. o One volunteer to act as the other support staff in the organisation. o Resources to conduct risk management, including but not limited to: Areas to inspect Advise you on the time and location of the assessment. Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteers on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit a copy of your risk assessment document to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 12
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Site Safety Inspection Form Inspection completed by Location Date completed Risk Rating Matrix Likelihood of an accident occurring as a result of this hazard Potential consequence Negligible Minor Moderate Major Severe 1. Almost Certain Medium High High Very High Very High 2. Likely Medium Medium High High Very High 3. Possible Low Medium Medium High High 4. Unlikely Low Medium Medium Medium High 5. Rare Low Low Low Medium Medium 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 13
Site Safety Inspection Checklist AREA Likelihood of risk occurring Conseque nce of risk Risk rating Comments Bathroom (all bathrooms in the client’s residence) Non-slip flooring. Change bench provided (where necessary). Bathing aids provided where appropriate. Wastewater drains in the floor. Adequate storage for linen and toiletries. Hoist provided (where necessary) Appliances (for example, hair drier) kept away from water. Appliances kept out of reach of children. Exhaust fans are functioning. Other comments Recommendations End of Site Safety Inspection Form 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 14
Task 1.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client SCENARIO As per his care plan, Abraham will require the following aids, devices/appliances, and equipment: Hearing aid Dentures A walking stick or foldable walking stick You will need to prepare and assemble these before proceeding with the support activities. While being observed by your assessor, prepare, and assemble aids, devices/appliances, and equipment required by the client. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan, including the aids, devices/appliances, and equipment required by the person. Practical knowledge and skills relevant to preparing and assembling aids, devices/appliances, and equipment. OBSERVATION FORM Before starting this task, review the Case Study 1 Task 1.4 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o Aids, devices/appliances, and equipment used by the client: Hearing aid Dentures A walking stick or foldable walking stick o User manuals or manufacturers’ instructions for preparing and assembling these aids, devices/appliances, and equipment. Advise you on the time and location of the assessment. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 15
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Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Address your queries and concerns regarding this task. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 16
Task 1.5 – Facilitate Support Activities SCENARIO After completing the necessary preparations, you are now ready to facilitate the following support activities for Abraham: Bed bathing Shaving Dressing, undressing, and grooming Eating and drinking Oral hygiene Toileting and the use of continence aids Showering Assisting a person in taking pre-packaged medication Additionally, for the purposes of this assessment, you will also need to demonstrate the following: Transferring between bed and chair Transferring from seated to standing position Transferring in and out of the car following safe manual handling Assisting Abraham in falls recovery 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 17
This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Facilitate the following support activities for the client while being observed by the assessor. Bed bathing Shaving Dressing, undressing, and grooming Eating and drinking Oral hygiene Toileting and the use of continence aids Showering Assisting them in taking pre-packaged medication Transferring between bed and chair Transferring from seated to standing position Transferring in and out of the car following safe manual handling Assisting Abraham in falls recovery 2. While completing this task, ensure that you: Follow Abraham’s individualised support/care plan. Follow the organisation’s policies and procedures for providing support. Follow written directions from the health professional, i.e., the medication schedule provided. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan and relevant service standards, policies, and procedures. Practical skills relevant to providing individualised support. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 18
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OBSERVATION FORM Before starting this task, review the Case Study 1 Task 1.5 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the client (Abraham) o Aids, devices/appliances, and equipment. o Facilities, resources, and equipment used to provide individualised support in the following areas: Bed bathing Shaving Dressing, undressing, and grooming Eating and drinking Oral hygiene Toileting and the use of continence aids Showering Assisting a person in taking pre-packaged medication Transferring between bed and chair Transferring from seated to standing position Transferring in and out of the car Falls recovery Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 19
Task 1.6 – Monitor Support Activities SCENARIO After facilitating the support activities for Abraham, you will need to meet with him to get his feedback and insights on the support provided. You will also need to check for any changes in his health and wellbeing that will require updates/improvements to be made in his care plan. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Meet with the client to monitor the effectiveness of support activities while being observed by the assessor. 2. In your discussion with the client, gather and determine the following: The client’s feedback on support activities and whether they are meeting their needs. Any changes or improvements that can be made in the support activities. Any potential or actual risks to the client’s health, safety, and wellbeing. The client’s additional needs and unmet needs. Gaps in assistive technology, including the aids, devices, and equipment used during the support activities. 3. After meeting the client, complete the Progress Notes to document the client’s feedback on the support activities, their progress, and your observations. Use Lotus Compassionate Care’s Progress Notes Template. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan, including the client’s health, safety, and wellbeing. Practical knowledge of support activities and relevant service standards, policies, and procedures. Practical skills relevant to monitoring support activities. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 20
OBSERVATION FORM & ASSESSOR’S CHECKLIST Before starting this task, review the following forms provided along with this workbook. Case Study 1 Task 1.6 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task. Case Study 1 Task 1.6 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the client Advise you on the time and location of the assessment. Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit the progress notes you completed to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 21
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Progress Notes Date and time Client information Name Address Worker information Name Position title Tasks or duties performed at the service Additional notes/remarks Reviewer/Health Professional’s signature End of Progress Notes 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 22
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Task 1.7 – Report and Refer Client’s Progress SCENARIO After meeting with Abraham, you will need to meet with your supervisor to report the outcomes of your discussion with Abraham, including the client’s feedback on the support activities and any changes or improvements that can be made in the individualised support delivery. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Meet with your supervisor to report the outcomes of your monitoring in Task 1.6 while being observed by the assessor. 2. In this meeting, report the following to your supervisor: The client’s feedback on support activities and whether they are meeting their needs. Any changes or improvements that can be made in the support activities according to the client’s feedback. Any potential or actual risks to the client’s health, safety, and wellbeing. The client’s additional needs and unmet needs. Gaps in assistive technology, including the aids, devices, and equipment used during the support activities. 3. In consultation with your supervisor, determine the appropriate referrals to be made for the additional and unmet needs you have identified. 4. Referrals may be to other health professionals, e.g., the client’s general practitioner, psychologist, physiotherapist, nurse, for pain management, etc. 5. Use Lotus Compassionate Care’s Meeting Minutes Template provided along with this workbook to document the minutes of this meeting. 6. When completing this task, ensure to follow your organisation’s policies and procedures for reporting clients’ progress and referrals. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 23
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YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan and relevant service standards, policies, and procedures. Practical skills relevant to reporting and referring outcomes of your monitoring with your client. OBSERVATION FORM Before starting this task, review the Case Study 1 Task 1.7 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the supervisor Advise you on the time and location of the assessment. Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit a copy of the minutes from your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 24
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Case Study 2 – Henry SCENARIO Henry is 76 years old and lives with Florence, his wife, in an apartment they have had for the past 20 years. He was diagnosed with advanced colon cancer after experiencing severe abdominal pain, constipation, mobility issues and weakness. He has recently undergone surgery and requires assistance with the following: Changing his colostomy bag Managing his pain Ensuring that he takes his medication on time Shifting to difficult positions, such as when entering his car Due to the difficulty of managing Henry’s symptoms, Florence sought home care services from Lotus Compassionate Care. For the purposes of this assessment, Lotus Compassionate Care is located in your state/territory. For the purposes of this assessment, Lotus Compassionate Care is located in your state/territory. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 25
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Task 2.1 – Review the Client’s Individualised Support Plan Access and carefully review the following: Henry’s individualised support/care plan. Lotus Compassionate Care – Client Records Organisational policies and procedures for providing individualised support. Lotus Compassionate Care – Staff Handbook Task 2.2 – Meet with the Client and Their Family and Carers SCENARIO After reviewing Henry’s individualised care plan and relevant policies and procedures, you are now ready to meet with him and his family/carer, Florence. In this meeting, you will review and confirm with them the support requirements, goals, needs, and preferences recorded in Henry’s Care Plan. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Meet with the client and their family and carer/s. 2. During your meeting, review and confirm their support requirements, goals, needs, and preferences while being observed by the assessor. 3. Use Lotus Compassionate Care’s Meeting Minutes Template provided along with this workbook to document the minutes of this meeting. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan. Practical skills relevant to confirming and clarifying the client’s personal support requirements, goals, needs, and preferences. OBSERVATION FORM Before starting this task, review the Case Study 2 Task 2.2 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 26
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Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the client o One volunteer to act as the client’s family/carer. Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteers on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit a copy of the minutes from your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 27
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Task 2.3 – Conduct Risk Assessment SCENARIO Before proceeding with the support activities, you are required to conduct a risk assessment for Henry. This will include identifying and assessing any risks associated with Henry’s health, safety, and wellbeing that may affect service delivery. You will be assisting and supporting Henry by assessing the risks present in the bathroom, where he performs some of his activities for daily living (ADLs) – showering, shaving, dressing, undressing, grooming, etc. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Conduct risk assessment prior to facilitating the required support activities while being observed by the assessor and supervised by your supervisor (volunteer). 2. The risk assessment you conduct must include the following: Identifying hazards and risks associated with these hazards. Assessing the risks identified. Seeking assistance for the hazards and risks that are beyond the scope of your role and responsibilities. Reporting these outcomes to the supervisor. 3. Use the Lotus Compassionate Care Risk Assessment Templates provided along with this workbook (e.g., Hazard Identification Form, Health and Safety Checklist, Risk Register, etc.) YOU WILL BE ASSESSED ON YOUR Practical knowledge of hazards and risks in individualised support. Practical skills relevant to risk management, including identifying hazards, assessing risks, and referring risks. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 28
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OBSERVATION FORM AND ASSESSOR’S CHECKLIST Before starting this task, review the following forms provided along with this workbook. Case Study 2 Task 2.3 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task. Case Study 2 Task 2.3 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the supervisor. o One volunteer to act as the other support staff in the organisation. o Resources to conduct risk management, including but not limited to: Areas to inspect Advise you on the time and location of the assessment. Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteers on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit a copy of your risk assessment document to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 29
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Site Safety Inspection Form Inspection completed by Location Date completed Risk Rating Matrix Likelihood of an accident occurring as a result of this hazard Potential consequence Negligible Minor Moderate Major Severe 1. Almost Certain Medium High High Very High Very High 2. Likely Medium Medium High High Very High 3. Possible Low Medium Medium High High 4. Unlikely Low Medium Medium Medium High 5. Rare Low Low Low Medium Medium 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 30
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Site Safety Inspection Checklist AREA Likelihood of risk occurring Consequenc e of risk Risk rating Comments Bathroom (all bathrooms in the client’s residence) Non-slip flooring. Change bench provided (where necessary). Bathing aids provided where appropriate. Wastewater drains in the floor. Adequate storage for linen and toiletries. Hoist provided (where necessary) Appliances (for example, hair drier) kept away from water. Appliances kept out of reach of children. Exhaust fans are functioning. Other comments Recommendations End of Site Safety Inspection Form 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 31
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Task 2.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client SCENARIO As per his care plan, Henry will require the following aids, devices/appliances, and equipment: Colostomy bag Person hoist Cold compress You will need to prepare and assemble these before proceeding with the support activities. While being observed by your assessor, prepare, and assemble aids, devices/appliances, and equipment required by the client. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan, including the aids, devices/appliances, and equipment required by the person. Practical knowledge and skills relevant to preparing and assembling aids, devices/appliances, and equipment. OBSERVATION FORM Before starting this task, review the Case Study 2 Task 2.4 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 32
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YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o Aids, devices/appliances, and equipment used by the client: Colostomy bag Person hoist Cold compress o User manuals or manufacturers’ instructions for preparing and assembling these aids, devices/appliances, and equipment. Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Address your queries and concerns regarding this task. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 33
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Task 2.5 – Facilitate Support Activities SCENARIO After completing the necessary preparations, you are now ready to facilitate the following support activities for Henry: Bed bathing Shaving Changing the colostomy bag Assisting a person in taking pre-packaged medication Additionally, for the purposes of this assessment, you will also need to demonstrate the following: Assisting Henry in transferring in and out of the car Assisting Henry in falls recovery, specifically transferring from the floor to a wheelchair This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Facilitate the following support activities for the client while being observed by the assessor. Bed bathing Shaving Changing the colostomy bag Assisting them in taking pre-packaged medication Transferring to transfer from a wheelchair to a car Assisting Henry in falls recovery, specifically transferring from the floor to a wheelchair. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 34
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2. While completing this task, ensure that you: Follow Henry’s individualised support/care plan. Follow the organisation’s policies and procedures for providing support. Follow written directions from the health professional, i.e., the medication schedule provided. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan and relevant service standards, policies, and procedures. Practical skills relevant to providing individualised support. OBSERVATION FORM Before starting this task, review the Case Study 2 Task 2.5 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the client (Henry) o Aids, devices/appliances, and equipment. o Facilities, resources, and equipment used to provide individualised support in the following areas: Bed bathing Shaving Assisting a person in taking pre-packaged medication Transferring in and out of the car Falls recovery 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 35
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Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 36
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Task 2.6 – Monitor Support Activities SCENARIO After facilitating the support activities for Henry, you will need to meet with him to get his feedback and insights on the support provided. You will also need to check for any changes in his health and wellbeing that will require updates/improvements to be made in his care plan. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Meet with the client to monitor the effectiveness of support activities while being observed by the assessor. 2. In your discussion with the client, gather and determine the following: The client’s feedback on support activities and whether they are meeting their needs. Any changes or improvements that can be made in the support activities. Any potential or actual risks to the client’s health, safety, and wellbeing. The client’s additional needs and unmet needs. Gaps in assistive technology, including the aids, devices, and equipment used during the support activities. 3. After meeting the client, complete the Progress Notes to document the client’s feedback on the support activities, their progress, and your observations. Use Lotus Compassionate Care’s Progress Notes Template. YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan, including the client’s health, safety, and wellbeing. Practical knowledge of support activities and relevant service standards, policies, and procedures. Practical skills relevant to monitoring support activities. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 37
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OBSERVATION FORM & ASSESSOR’S CHECKLIST Before starting this task, review the following forms provided along with this workbook. Case Study 2 Task 2.6 – Observation Form This form lists all the practical skills you need to demonstrate while completing this task. Case Study 2 Task 2.6 – Assessor’s Checklist This form lists the criteria your submission must address to complete this task satisfactorily. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the client Advise you on the time and location of the assessment. Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit the progress notes you completed to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 38
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Progress Notes Date and time Client information Name Address Worker information Name Position title Tasks or duties performed at the service Additional notes/remarks Reviewer/Health Professional’s signature End of Progress Notes 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 39
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Task 2.7 – Report and Refer Client’s Progress SCENARIO After meeting with Henry, you will need to meet with your supervisor to report the outcomes of your discussion with Henry, including the client’s feedback on the support activities and any changes or improvements that can be made in the individualised support delivery. This part of the assessment is a Role Play Activity. STEPS TO TAKE 1. Meet with your supervisor to report the outcomes of your monitoring in Task 2.6 while being observed by the assessor. 2. In this meeting, report the following to your supervisor: The client’s feedback on support activities and whether they are meeting their needs. Any changes or improvements that can be made in the support activities according to the client’s feedback. Any potential or actual risks to the client’s health, safety, and wellbeing. The client’s additional needs and unmet needs. Gaps in assistive technology, including the aids, devices, and equipment used during the support activities. 3. In consultation with your supervisor, determine the appropriate referrals to be made for the additional and unmet needs you have identified. 4. Referrals may be to other health professionals, e.g. the client’s general practitioner, psychologist, physiotherapist, nurse, for pain management, etc. 5. Use Lotus Compassionate Care’s Meeting Minutes Template provided along with this workbook to document the minutes of this meeting. 6. When completing this task, ensure to follow your organisation’s policies and procedures for reporting clients’ progress and referrals. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 40
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YOU WILL BE ASSESSED ON YOUR Practical knowledge of the person’s individualised support/care plan and relevant service standards, policies, and procedures. Practical skills relevant to reporting and referring outcomes of your monitoring with your client. OBSERVATION FORM Before starting this task, review the Case Study 2 Task 2.7 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o One volunteer to act as the supervisor Advise you on the time and location of the assessment. Discuss with you the requirements listed in the Assessor’s Checklist prior to the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED After completing this task, submit a copy of the minutes from your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 41
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Case Study 3 – Mobility Equipment SCENARIO In this part of the assessment, you have been requested to demonstrate the use of the following equipment to a number of trainees at Lotus Compassionate Care: Slide sheets Hoist with slings Stand-up lifter For the purposes of this assessment, Lotus Compassionate Care is located in your state/territory. For the purposes of this assessment, Lotus Compassionate Care is located in your state/territory. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 42
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Task 3.1 – Demonstrate Assistive Technologies While being observed by your assessor, demonstrate the use of the following equipment: Slide sheets Hoist with slings Stand-up lifter To complete this task, you will need the help of a volunteers who will act as: The client/person you are moving Another support worker assisting in moving the client YOU WILL BE ASSESSED ON YOUR Practical knowledge of the instructions for using slide sheets, hoists, slings, and lifters. Practical skills relevant to using slide sheets, hoists, slings, and lifters. OBSERVATION FORM Before starting this task, review the Case Study 3 Task 3.1 – Observation Form provided along with this workbook. This form lists all the practical skills you need to demonstrate while completing this task. YOUR ASSESSOR WILL Organise access to the environment and resources required to complete this assessment, including: o Slide sheets o Hoist with slings o Stand-up lifter Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief you on your role in this assessment. Brief your volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 43
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Supplementary Questions 1. Outline the procedures for providing support in bed bathing , including preparing for the bath and during the bed bath. Base your responses on the individualised plans you followed in the case studies. Preparing the bath i. ii. iii. iv. v. Add more rows as needed. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 44
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During the bed bath i. ii. iii. iv. v. Add more rows as needed. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 45
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2. Outline the procedures for providing support in shaving. Base your responses on the individualised plans you followed in the case studies. i. ii. iii. iv. v. Add more rows as needed. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 46
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3. Outline the procedures for safe manual handling for transferring in and out of a car. Transferring into a car i. ii. iii. iv. v. Add more rows as needed. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 47
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Transferring the client out of the car i. ii. iii. iv. v. Add more rows as needed. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 48
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4. Outline the procedures for safe manual handling for assisting a person in falls recovery. i. ii. iii. iv. v. Add more rows as needed. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 49
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Assessment Workbook Checklist TO THE CANDIDATE When you have completed this assessment workbook, review your work, and ensure that: You have completed the Simulated Assessments in this workbook: Case Study 1 Task 1.1 Case Study 1 Task 1.2 Case Study 1 Task 1.3 Case Study 1 Task 1.4 Case Study 1 Task 1.5 Case Study 1 Task 1.6 Case Study 1 Task 1.7 Case Study 2 Task 2.1 Case Study 2 Task 2.2 Case Study 2 Task 2.3 Case Study 2 Task 2.4 Case Study 2 Task 2.5 Case Study 2 Task 2.6 Case Study 2 Task 2.7 Case Study 3 Task 3.1 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 50
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You have completed the Supplementary Questions in this workbook You have saved and submitted the following evidence: This completed workbook Assessment Workbook Cover Sheet signed and scanned Case Study 1 Task 1.2 – Meeting Minutes Case Study 1 Task 1.3 – Relevant Risk Assessment Document Case Study 1 Task 1.6 – Progress Notes Case Study 1 Task 1.7 – Meeting Minutes Case Study 2 Task 2.2 – Meeting Minutes Case Study 2 Task 2.3 – Relevant Risk Assessment Document Case Study 2 Task 2.6 – Progress Notes Case Study 2 Task 2.7 – Meeting Minutes IMPORTANT: You must achieve a satisfactory result in ALL assessment tasks to be deemed COMPETENT for the unit/s relevant to this workbook. To be deemed satisfactory in the assessments contained in this workbook, you must successfully complete all the requirements listed above according to the prescribed benchmarks provided to the assessor. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 51
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TO THE ASSESSOR When you have completed assessing the assessment workbook, review the candidate’s submissions against the checklist below: The candidate has completed the Practical Assessments in this workbook: Case Study 1 Task 1.1 Case Study 1 Task 1.2 Case Study 1 Task 1.3 Case Study 1 Task 1.4 Case Study 1 Task 1.5 Case Study 1 Task 1.6 Case Study 1 Task 1.7 Case Study 2 Task 2.1 Case Study 2 Task 2.2 Case Study 2 Task 2.3 Case Study 2 Task 2.4 Case Study 2 Task 2.5 Case Study 2 Task 2.6 Case Study 2 Task 2.7 Case Study 3 Task 3.1 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 52
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The candidate has completed the Supplementary Questions in this workbook. The candidate has saved and submitted the following evidence: This completed workbook Assessment Workbook Cover Sheet signed and scanned Case Study 1 Task 1.2 – Meeting Minutes Case Study 1 Task 1.3 – Relevant Risk Assessment Document Case Study 1 Task 1.6 – Progress Notes Case Study 1 Task 1.7 – Meeting Minutes Case Study 2 Task 2.2 – Meeting Minutes Case Study 2 Task 2.3 – Relevant Risk Assessment Document Case Study 2 Task 2.6 – Progress Notes Case Study 2 Task 2.7 – Meeting Minutes IMPORTANT: The candidate must achieve a satisfactory result in ALL assessment tasks to be deemed COMPETENT for the unit/s relevant to this workbook. To be deemed satisfactory in the assessments contained in this workbook, the candidate must successfully complete all the requirements listed above according to the prescribed benchmarks. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 53
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Record of Assessment (Assessor’s Use Only) RECORD OF ASSESSMENT Candidate’s Name RTO Name Assessor’s Name Unit of Competency CHCCCS031 - Provide individualised support Practical Assessment - Simulated Assessment Case Study 1 – Abraham S NYS Task 1.1 Task 1.2 Task 1.3 Task 1.4 Task 1.5 Task 1.6 Task 1.7 Case Study 2 – Henry S NYS Task 2.1 Task 2.2 Task 2.3 Task 2.4 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 54
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Case Study 2 – Henry S NYS Task 2.5 Task 2.6 Task 2.7 Case Study 3 – Mobility Equipment S NYS Task 3.1 Supplementary Questions S NYS Question 1 Question 2 Question 3 Question 4 Rules of Evidence S NYS All knowledge and skills evidence submissions are valid All knowledge and skills evidence submissions are authentic All knowledge and skills evidence submissions are sufficient All knowledge and skills evidence submissions are current 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 55
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Signature Authentication Checklist This checklist will guide you in authenticating the signatures provided by the candidate in their assessment workbook and evidence submissions. Read each checklist item and tick the box only if you confirm that the item is a true and accurate reflection of the signature authentication you have conducted. Checklist Completed I have checked the signature provided by the candidate in the Assessment Workbook Cover Sheet against the signature they provided to the Training Provider. I confirm the signature provided by the candidate in the Assessment Workbook Cover Sheet matches the signature they provided to the Training Provider. I confirm ALL signatures provided by the candidate in their evidence submissions match with the signature they provided to the Training Provider. Third-Party Verification Log Instructions for the Assessor: You are required to contact all third-party personnel involved in the candidate’s assessment to verify the candidate’s performance and evidence submissions and to confirm with them whether the candidate’s evidence submissions are true and accurate. Complete this Third-Party Verification Log to document your completion of this process. When completing this log, provide all of the following required information for each third-party personnel: Name of third-party personnel contacted Role in the candidate’s assessment (e.g. workplace supervisor, observer, or candidate) Contact details (phone number or email address) Date contacted You must also confirm that third-party personnel have verified the candidate’s evidence submissions are true and accurate. 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 56
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Name of Third- party Contacted Role in the Candidate’s Assessment Contact Details (Phone number or email address) Date contacted Third-Party verifies evidence submissions of the candidate are true and accurate? Yes No Assessor’s Notes Yes No Assessor’s Notes Yes No Assessor’s Notes Yes No Assessor’s Notes Overall Result for the Relevant Workbook/s Satisfactory Not yet satisfactory Assessment Workbook – Part A (Knowledge Assessment) Assessment Workbook – Part B (Simulated Assessment) Skills Workbook Overall Result for this Unit of Competency IMPORTANT: To be deemed competent in the following unit of competency, the candidate must be marked Satisfactory in all the relevant workbook/s listed above. Competent Not yet competent CHCCCS031 - Provide individualised support 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 57
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Assessor’s comments/feedback Assessor Declaration I declare that the results recorded in this Record of Assessment are true and accurate. Assessor’s name Assessor’s signature Date signed ************ End of Assessment 2 ******************* 05-2024 CHCCCS031 - Provide individualised support V1.1 Page 58
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