A2 CHCCCS031 - Provide individualised support
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Australian Catholic University *
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Course
031
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Management
Date
Jun 23, 2024
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doc
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ASSESSMENT COVER SHEET
Course Code and Title: CHC43015-Certificate IV in Ageing Support
Student Name:
Student ID: Unit Code & Title:
CHCCCS031 - Provide individualised support.
Assessment Task Number: 2 Practical Assessment
Week Due: Extension approved: Yes No
Trainer’s Name:
All assessments must be type written in Arial
or Times Roman font
as per college guidelines.
The completed assessments must reach the trainer on or before the due date.
Extensions require prior approval from your trainer.
It is the student’s responsibility to retain a copy of any assignment submitted as the College is not responsible for lost or misplaced assignments.
It is student’s responsibility to check with relevant trainer/assessor about the assessment feedback and concerns regarding the grading/assessment outcome before the end of relevant teaching period.
Please refer to the College website for further details on assessment, marking
and appeals processes.
I declare that the work submitted is my own and I have acknowledged
any materials taken from websites, textbooks and other sources using
correct referencing style. Academic misconduct e.g. plagiarism or
collusion will be dealt with seriously as per Academic Integrity policy
and procedures.
Student Signature: Date:
Office use only
ASSESSMENT FEEDBACK:
Signature (Trainer/Assessor):
Date:
Unit Code and Name:
CHCCCS031 - Provide individualised support
Assessment item:
#2- Practical Assessment
Satisfactory
Not satisfactory
To be reassessed
Trainer:
TBA
Context and Purpose of the assessment:
This assessment will assess your skills and knowledge in the ‘
CHCCCS031 - Provide
individualised support.
’ unit of competence. The following table maps the
assessment activity against elements of performance criteria:
Question
Element
Performance Criteria
All questions 1-4
1.1-4.3
The assessment tasks for the unit assume that you will work in the Hospitality industry. Case
studies/ exercises used in this assessment reflect a workplace scenario. The student must have
access to a Computer, Printer and Microsoft Office Suite Applications for doing the assessment
for this unit. If you are not sure about any aspect of this assessment, please ask for clarification from your
assessor. If the assessment is not satisfactory, the trainer will allow one more attempt to the
assessment item. The responses to assessment questions should be in your own words and examples from
workplace should be used wherever possible.
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Practical Assessment
Overview
This assessment is done through simulated activities and must be
completed prior to the start of your vocational placement. The goal of this assessment is to assess your practical knowledge and
skills in the following:
Determining personal support requirements.
Providing support services.
Monitoring support activities.
Completing reporting and documentation.
This assessment is made up of two case studies:
Case Study 1 – Abraham 1.
Task 1.1 – Review the Client’s Individualised Support Plan
2.
Task 1.2 – Meet with the Client and Their Family and Carers
3.
Task 1.3 – Conduct Risk Assessment
4.
Task 1.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client
5.
Task 1.5 – Facilitate Support Activities
6.
Task 1.6 – Monitor Support Activities
7.
Task 1.7 – Report and Refer Client’s Progress
Case Study 2 – Henry
1.
Task 2.1 – Review the Client’s Individualised Support Plan
2.
Task 2.2 – Meet with the Client and Their Family and Carers
3.
Task 2.3 – Conduct Risk Assessment
4.
Task 2.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client
5.
Task 2.5 – Facilitate Support Activities
6.
Task 2.6 – Monitor Support Activities
7.
Task 2.7 – Report and Refer Client’s Progress
Case Study 3 – Mobility Equipment
1.
Task 3.1 – Demonstrate Assistive Technologies
You are required to:
Complete the tasks within the time allowed, as scheduled in-class roll.
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Review the instructions in each task included in this Simulated Assessment.
Determine personal support requirements.
Provide individualised support to the client, including bed bathing, dressing, undressing,
grooming, eating and drinking, etc.
Monitor support activities.
Complete reporting and documentation.
Resources required for assessment: To complete this assessment, the following has been provided in this
workbook:
Simulated direct support work environment – Lotus Compassionate Care
Clients’ individualised support plans
Organisational policies and procedures relevant to providing individualised support
Legislative requirements and written direction from the health professional relevant to
taking pre-packaged medication
Lotus Compassionate Care forms and templates, including:
o
Risk management templates, e.g., hazard identification report, health and safety
checklist, site safety inspection, risk register, etc.
o
Progress notes
o
Meeting minutes
Additionally, your assessor/training organisation must organise your access to
the following:
One volunteer to act as your supervisor
One volunteer to act as other support staff in the workplace
One volunteer to act as the individual support client or person requiring support
One volunteer to act as the client’s family/carer
Aids, devices/appliances, and equipment used by the clients
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The case studies refer to the following:
o
Hearing aid
o
Walking stick
o
Dentures o
Colostomy bag or stoma bag
o
Cold compress
o
Person hoist
o
Slide sheets
o
Hoist with slings
o
Stand-up lifter
These aids, equipment, devices/appliances may be changed to other aids, equipment,
devices/appliances depending on what is available in the training organisation/workplace.
User manuals or manufacturers’ instructions for preparing and assembling these aids, devices/appliances, and equipment
Resources to conduct a risk assessment, including but not limited to:
o
Areas to inspect
Facilities, resources, and equipment used to provide individualised support in the following areas: o
Dressing, undressing, and grooming
o
Eating and drinking o
Oral hygiene
o
Showering
o
Toileting and the use of continence aids
o
Using slide sheets, hoists, slings and lifters
o
Transferring a person between bed and chair
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o
Bed bathing
o
Shaving
o
Transferring a person in and out of car
o
Falls recovery
o
Taking pre-packaged medication
Computer, filing cabinets, cloud storage, organisation intranet, etc.
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Lotus Compassionate Care
SCENARIO
You are working as a support worker at Lotus Compassionate Care. Lotus
Compassionate Care is committed to providing high-quality care and support
to people with disability, seniors and their carers living in the Cascade Peak
Community.
Lotus Compassionate Care
(Username: newusername Password: newpassword)
As a support worker, you are required to provide individualised support to
clients. This involves:
Determining personal support requirements
Providing support services
Monitoring support activities
Completing reporting documentation
This case study includes scenarios relevant to providing individualised support
to clients.
Review each scenario carefully and respond to each appropriately by
completing the tasks that follow.
To assist you in completing the tasks in this assessment, access and review
the following resources:
Lotus Compassionate Care – Staff Handbook
Lotus Compassionate Care – Client Records
For the purposes of this assessment, Lotus Compassionate Care is
located in your state/territory.
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Case Study 1 – Abraham
SCENARIO
Abraham is a new client at Lotus Compassionate Care. Abraham never married and has no kids of his own. Before moving to the
centre, Abraham stayed with his niece, Abigail, her husband, Jacob, and their
two daughters. Abigail is a stay-at-home mother, taking care of Abraham and
her two kids. Abigail’s husband recently accepted a job in a different state and moved there
with the rest of the family. Abraham does not want to move with them and
prefers to spend the rest of his life in his hometown, where he has spent most
of his life.
Because of this, Abraham, Abigail, and Jacob decided that it would be best for
Abraham to move to Lotus Compassionate Care, where he could be fully cared
for.
Due to the distance, Abigail now visits Abraham at Lotus Compassionate Care
three times a month. For the purposes of this assessment, Lotus Compassionate Care is
located in your state/territory.
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Task 1.1 – Review the Client’s Individualised Support Plan
Access and carefully review the following:
Abraham’s individualised support/care plan.
Lotus Compassionate Care – Client Records
Organisational policies and procedures for providing individualised
support.
Lotus Compassionate Care – Staff Handbook
Task 1.2 – Meet with the Client and Their Family and Carers
SCENARIO
After reviewing Abraham’s individualised care plan and relevant policies and
procedures, you are now ready to meet with him and his family/carer, Abigail.
In this meeting, you will review and confirm with them the support
requirements, goals, needs, and preferences recorded in Abraham’s Care Plan.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Meet with the client and their family and carer/s.
2.
During your meeting, review and confirm their support requirements,
goals, needs, and preferences while being observed by the assessor. 3.
Use Lotus Compassionate Care’s Meeting Minutes Template
provided
along with this workbook to document the minutes of this meeting.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan.
Practical skills relevant to confirming and clarifying the client’s personal
support requirements, goals, needs, and preferences.
OBSERVATION FORM
Before starting this task, review the Case Study 1 Task 1.2 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task.
YOUR ASSESSOR WILL
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Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the client
o
One volunteer to act as the client’s family/carer.
Advise you on the time and location of the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteers on their role in the assessment.
Address your queries and concerns regarding this task.
EVIDENCE TO BE SUBMITTED
After completing this task, submit a copy of the minutes from
your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support
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Task 1.3 – Conduct Risk Assessment
SCENARIO
Before proceeding with the support activities, you are required to conduct a
risk assessment for Abraham. This will include identifying and assessing any
risks associated with Abraham’s health, safety, and wellbeing that may affect
service delivery.
You will be assisting and supporting Abraham by assessing the risks present in
the bathroom
where he performs some of his activities for daily living (ADLs)
– showering, shaving, dressing, undressing, grooming, etc.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Conduct risk assessment prior to facilitating the required support
activities while being observed by the assessor and supervised by your
supervisor (volunteer). 2.
The risk assessment you conduct must include the following:
Identifying hazards and risks associated with these hazards.
Assessing the risks identified.
Seeking assistance for the hazards and risks that are beyond the
scope of your role and responsibilities.
Reporting these outcomes to the supervisor. 3.
Use the Lotus Compassionate Care Risk Assessment Templates
provided
along with this workbook (e.g., Hazard Identification Form, Health and
Safety Checklist, Risk Register, etc.)
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of hazards and risks in individualised support.
Practical skills relevant to risk management, including identifying
hazards, assessing risks, and referring risks.
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OBSERVATION FORM AND ASSESSOR’S CHECKLIST
Before starting this task, review the following forms provided
along with this workbook.
Case Study 1 Task 1.3 – Observation Form
This form lists all the practical skills you need to demonstrate while
completing this task.
Case Study 1 Task 1.3 – Assessor’s Checklist
This form lists the criteria your submission must address to complete this
task satisfactorily.
YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the supervisor.
o
One volunteer to act as the other support staff in the
organisation.
o
Resources to conduct risk management, including but not limited
to:
Areas to inspect
Advise you on the time and location of the assessment.
Discuss with you the requirements listed in the Assessor’s Checklist prior
to the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteers on their role in the assessment.
Address your queries and concerns regarding this task.
EVIDENCE TO BE SUBMITTED
After completing this task, submit a copy of your risk assessment
document to your assessor.
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Site Safety Inspection Form
Inspection completed by
Location
Date completed
Risk Rating Matrix
Likelihood of an accident
occurring as a result of this
hazard
Potential consequence
Negligible
Minor
Moderate
Major
Severe
1.
Almost Certain
Medium
High
High
Very High
Very High
2.
Likely
Medium
Medium
High
High
Very High
3.
Possible
Low
Medium
Medium
High
High
4.
Unlikely
Low
Medium
Medium
Medium
High
5.
Rare
Low
Low
Low
Medium
Medium
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Site Safety Inspection Checklist
AREA
Likelihood
of risk
occurring
Conseque
nce of risk
Risk rating
Comments
Bathroom (all bathrooms in the client’s residence)
Non-slip flooring.
Change bench provided (where
necessary).
Bathing aids provided where appropriate.
Wastewater drains in the floor.
Adequate storage for linen and
toiletries.
Hoist provided (where necessary)
Appliances (for example, hair drier) kept away from water.
Appliances kept out of reach of
children.
Exhaust fans are functioning.
Other comments
Recommendations
End of Site Safety Inspection Form
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Task 1.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client
SCENARIO
As per his care plan, Abraham will require the following aids,
devices/appliances, and equipment:
Hearing aid
Dentures
A walking stick or foldable walking stick
You will need to prepare and assemble these before proceeding with the
support activities. While being observed by your assessor, prepare, and assemble
aids, devices/appliances, and equipment required by the client.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan,
including the aids, devices/appliances, and equipment required by the
person.
Practical knowledge and skills relevant to preparing and assembling aids,
devices/appliances, and equipment.
OBSERVATION FORM
Before starting this task, review the Case Study 1 Task 1.4 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task. YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
Aids, devices/appliances, and equipment used by the client:
Hearing aid
Dentures
A walking stick or foldable walking stick
o
User manuals or manufacturers’ instructions for preparing and
assembling these aids, devices/appliances, and equipment.
Advise you on the time and location of the assessment.
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Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Address your queries and concerns regarding this task.
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Task 1.5 – Facilitate Support Activities
SCENARIO
After completing the necessary preparations, you are now ready to facilitate
the following support activities for Abraham:
Bed bathing
Shaving
Dressing, undressing, and grooming
Eating and drinking
Oral hygiene
Toileting and the use of continence aids
Showering
Assisting a person in taking pre-packaged medication
Additionally, for the purposes of this assessment, you will also need to
demonstrate the following:
Transferring between bed and chair
Transferring from seated to standing position
Transferring in and out of the car following safe manual handling
Assisting Abraham in falls recovery
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This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Facilitate the following support activities for the client while being
observed by the assessor.
Bed bathing
Shaving
Dressing, undressing, and grooming
Eating and drinking
Oral hygiene
Toileting and the use of continence aids
Showering
Assisting them in taking pre-packaged medication
Transferring between bed and chair
Transferring from seated to standing position
Transferring in and out of the car following safe manual handling
Assisting Abraham in falls recovery
2.
While completing this task, ensure that you:
Follow Abraham’s individualised support/care plan.
Follow the organisation’s policies and procedures for providing
support.
Follow written directions from the health professional, i.e., the
medication schedule provided.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan and
relevant service standards, policies, and procedures.
Practical skills relevant to providing individualised support.
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OBSERVATION FORM
Before starting this task, review the Case Study 1 Task 1.5 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task. YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the client (Abraham)
o
Aids, devices/appliances, and equipment.
o
Facilities, resources, and equipment used to provide
individualised support in the following areas:
Bed bathing
Shaving
Dressing, undressing, and grooming
Eating and drinking
Oral hygiene
Toileting and the use of continence aids
Showering
Assisting a person in taking pre-packaged medication
Transferring between bed and chair
Transferring from seated to standing position
Transferring in and out of the car
Falls recovery
Advise you on the time and location of the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task.
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Task 1.6 – Monitor Support Activities
SCENARIO
After facilitating the support activities for Abraham, you will need to meet with
him to get his feedback and insights on the support provided. You will also need to check for any changes in his health and wellbeing that
will require updates/improvements to be made in his care plan.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Meet with the client to monitor the effectiveness of support activities
while being observed by the assessor. 2.
In your discussion with the client, gather and determine the following:
The client’s feedback on support activities and whether they are
meeting their needs.
Any changes or improvements that can be made in the support
activities.
Any potential or actual risks to the client’s health, safety, and
wellbeing.
The client’s additional needs and unmet needs.
Gaps in assistive technology, including the aids, devices, and
equipment used during the support activities.
3.
After meeting the client, complete the Progress Notes to document the
client’s feedback on the support activities, their progress, and your
observations. Use
Lotus Compassionate Care’s Progress Notes
Template.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan,
including the client’s health, safety, and wellbeing.
Practical knowledge of support activities and relevant service standards,
policies, and procedures.
Practical skills relevant to monitoring support activities.
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OBSERVATION FORM & ASSESSOR’S CHECKLIST
Before starting this task, review the following forms provided
along with this workbook.
Case Study 1 Task 1.6 – Observation Form
This form lists all the practical skills you need to demonstrate while
completing this task.
Case Study 1 Task 1.6 – Assessor’s Checklist
This form lists the criteria your submission must address to complete this
task satisfactorily.
YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the client
Advise you on the time and location of the assessment.
Discuss with you the requirements listed in the Assessor’s Checklist prior
to the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task.
EVIDENCE TO BE SUBMITTED
After completing this task, submit the progress notes you
completed to your assessor.
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Progress Notes Date and time
Client information
Name
Address
Worker information
Name
Position title
Tasks or duties performed at the service
Additional notes/remarks
Reviewer/Health Professional’s signature
End of Progress Notes
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Task 1.7 – Report and Refer Client’s Progress
SCENARIO
After meeting with Abraham, you will need to meet with your supervisor to
report the outcomes of your discussion with Abraham, including the client’s
feedback on the support activities and any changes or improvements that can
be made in the individualised support delivery.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Meet with your supervisor to report the outcomes of your monitoring in
Task 1.6 while being observed by the assessor.
2.
In this meeting, report the following to your supervisor:
The client’s feedback on support activities and whether they are
meeting their needs.
Any changes or improvements that can be made in the support
activities according to the client’s feedback.
Any potential or actual risks to the client’s health, safety, and
wellbeing.
The client’s additional needs and unmet needs.
Gaps in assistive technology, including the aids, devices, and
equipment used during the support activities.
3.
In consultation with your supervisor, determine the appropriate referrals
to be made for the additional and unmet needs you have identified.
4.
Referrals may be to other health professionals, e.g., the client’s general
practitioner, psychologist, physiotherapist, nurse, for pain management,
etc. 5.
Use Lotus Compassionate Care’s Meeting Minutes Template
provided
along with this workbook to document the minutes of this meeting.
6.
When completing this task, ensure to follow your organisation’s policies
and procedures for reporting clients’ progress and referrals.
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YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan and
relevant service standards, policies, and procedures.
Practical skills relevant to reporting and referring outcomes of your
monitoring with your client.
OBSERVATION FORM
Before starting this task, review the Case Study 1 Task 1.7 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task.
YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the supervisor
Advise you on the time and location of the assessment.
Discuss with you the requirements listed in the Assessor’s Checklist prior
to the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task.
EVIDENCE TO BE SUBMITTED
After completing this task, submit a copy of the minutes from
your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support
V1.1 Page 24
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Case Study 2 – Henry
SCENARIO
Henry is 76 years old and lives with Florence, his wife, in an apartment they
have had for the past 20 years. He was diagnosed with advanced colon cancer
after experiencing severe abdominal pain, constipation, mobility issues and
weakness. He has recently undergone surgery and requires assistance with the
following:
Changing his colostomy bag
Managing his pain
Ensuring that he takes his medication on time
Shifting to difficult positions, such as when entering his car
Due to the difficulty of managing Henry’s symptoms, Florence sought home
care services from Lotus Compassionate Care.
For the purposes of this assessment, Lotus Compassionate Care is
located in your state/territory. For the purposes of this assessment,
Lotus Compassionate Care is located in your state/territory.
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Task 2.1 – Review the Client’s Individualised Support Plan
Access and carefully review the following:
Henry’s individualised support/care plan.
Lotus Compassionate Care – Client Records
Organisational policies and procedures for providing individualised
support.
Lotus Compassionate Care – Staff Handbook
Task 2.2 – Meet with the Client and Their Family and Carers
SCENARIO
After reviewing Henry’s individualised care plan and relevant policies and
procedures, you are now ready to meet with him and his family/carer,
Florence.
In this meeting, you will review and confirm with them the support
requirements, goals, needs, and preferences recorded in Henry’s Care Plan.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Meet with the client and their family and carer/s.
2.
During your meeting, review and confirm their support requirements,
goals, needs, and preferences while being observed by the assessor. 3.
Use Lotus Compassionate Care’s Meeting Minutes Template
provided
along with this workbook to document the minutes of this meeting.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan.
Practical skills relevant to confirming and clarifying the client’s personal
support requirements, goals, needs, and preferences.
OBSERVATION FORM
Before starting this task, review the Case Study 2 Task 2.2 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task.
YOUR ASSESSOR WILL
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Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the client
o
One volunteer to act as the client’s family/carer.
Advise you on the time and location of the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteers on their role in the assessment.
Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED
After completing this task, submit a copy of the minutes from
your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support
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Task 2.3 – Conduct Risk Assessment
SCENARIO
Before proceeding with the support activities, you are required to conduct a
risk assessment for Henry. This will include identifying and assessing any risks
associated with Henry’s health, safety, and wellbeing that may affect service
delivery.
You will be assisting and supporting Henry by assessing the risks present in the
bathroom,
where he performs some of his activities for daily living (ADLs) –
showering, shaving, dressing, undressing, grooming, etc.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Conduct risk assessment prior to facilitating the required support
activities while being observed by the assessor and supervised by your
supervisor (volunteer). 2.
The risk assessment you conduct must include the following:
Identifying hazards and risks associated with these hazards.
Assessing the risks identified.
Seeking assistance for the hazards and risks that are beyond the
scope of your role and responsibilities.
Reporting these outcomes to the supervisor. 3.
Use the Lotus Compassionate Care Risk Assessment Templates
provided
along with this workbook (e.g., Hazard Identification Form, Health and
Safety Checklist, Risk Register, etc.)
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of hazards and risks in individualised support.
Practical skills relevant to risk management, including identifying
hazards, assessing risks, and referring risks.
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OBSERVATION FORM AND ASSESSOR’S CHECKLIST
Before starting this task, review the following forms provided
along with this workbook.
Case Study 2 Task 2.3 – Observation Form
This form lists all the practical skills you need to demonstrate while
completing this task.
Case Study 2 Task 2.3 – Assessor’s Checklist
This form lists the criteria your submission must address to complete this
task satisfactorily.
YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the supervisor.
o
One volunteer to act as the other support staff in the
organisation.
o
Resources to conduct risk management, including but not limited
to:
Areas to inspect
Advise you on the time and location of the assessment.
Discuss with you the requirements listed in the Assessor’s Checklist prior
to the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteers on their role in the assessment.
Address your queries and concerns regarding this task.
EVIDENCE TO BE SUBMITTED
After completing this task, submit a copy of your risk assessment
document to your assessor.
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Site Safety Inspection Form
Inspection completed by
Location
Date completed
Risk Rating Matrix
Likelihood of an accident
occurring as a result of this
hazard
Potential consequence
Negligible
Minor
Moderate
Major
Severe
1.
Almost Certain
Medium
High
High
Very High
Very High
2.
Likely
Medium
Medium
High
High
Very High
3.
Possible
Low
Medium
Medium
High
High
4.
Unlikely
Low
Medium
Medium
Medium
High
5.
Rare
Low
Low
Low
Medium
Medium
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Site Safety Inspection Checklist
AREA
Likelihood
of risk
occurring
Consequenc
e of risk
Risk rating
Comments
Bathroom (all bathrooms in the client’s residence)
Non-slip flooring.
Change bench provided (where necessary).
Bathing aids provided where appropriate.
Wastewater drains in the floor.
Adequate storage for linen and toiletries.
Hoist provided (where necessary)
Appliances (for example, hair drier) kept away from water.
Appliances kept out of reach of children.
Exhaust fans are functioning.
Other comments
Recommendations
End of Site Safety Inspection Form
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Task 2.4 – Prepare and Assemble the Aids, Equipment, and Devices Required by the Client
SCENARIO
As per his care plan, Henry will require the following aids, devices/appliances,
and equipment:
Colostomy bag
Person hoist
Cold compress
You will need to prepare and assemble these before proceeding with the
support activities. While being observed by your assessor, prepare, and assemble
aids, devices/appliances, and equipment required by the client.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan,
including the aids, devices/appliances, and equipment required by the
person.
Practical knowledge and skills relevant to preparing and assembling aids,
devices/appliances, and equipment.
OBSERVATION FORM
Before starting this task, review the Case Study 2 Task 2.4 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task. 05-2024 CHCCCS031 - Provide individualised support
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YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
Aids, devices/appliances, and equipment used by the client:
Colostomy bag
Person hoist
Cold compress
o
User manuals or manufacturers’ instructions for preparing and
assembling these aids, devices/appliances, and equipment.
Advise you on the time and location of the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Address your queries and concerns regarding this task.
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Task 2.5 – Facilitate Support Activities
SCENARIO
After completing the necessary preparations, you are now ready to facilitate
the following support activities for Henry:
Bed bathing
Shaving
Changing the colostomy bag
Assisting a person in taking pre-packaged medication
Additionally, for the purposes of this assessment, you will also need to
demonstrate the following:
Assisting Henry in transferring in and out of the car
Assisting Henry in falls recovery, specifically transferring from the floor to a wheelchair
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Facilitate the following support activities for the client while being
observed by the assessor.
Bed bathing
Shaving
Changing the colostomy bag
Assisting them in taking pre-packaged medication
Transferring to transfer from a wheelchair to a car
Assisting Henry in falls recovery, specifically transferring from the
floor to a wheelchair.
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2.
While completing this task, ensure that you:
Follow Henry’s individualised support/care plan.
Follow the organisation’s policies and procedures for providing
support.
Follow written directions from the health professional, i.e., the
medication schedule provided.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan and
relevant service standards, policies, and procedures.
Practical skills relevant to providing individualised support.
OBSERVATION FORM
Before starting this task, review the Case Study 2 Task 2.5 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task. YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the client (Henry)
o
Aids, devices/appliances, and equipment.
o
Facilities, resources, and equipment used to provide
individualised support in the following areas:
Bed bathing
Shaving
Assisting a person in taking pre-packaged medication
Transferring in and out of the car
Falls recovery
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Advise you on the time and location of the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task.
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Task 2.6 – Monitor Support Activities
SCENARIO
After facilitating the support activities for Henry, you will need to meet with
him to get his feedback and insights on the support provided. You will also need to check for any changes in his health and wellbeing that
will require updates/improvements to be made in his care plan.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Meet with the client to monitor the effectiveness of support activities
while being observed by the assessor. 2.
In your discussion with the client, gather and determine the following:
The client’s feedback on support activities and whether they are
meeting their needs.
Any changes or improvements that can be made in the support
activities.
Any potential or actual risks to the client’s health, safety, and
wellbeing.
The client’s additional needs and unmet needs.
Gaps in assistive technology, including the aids, devices, and
equipment used during the support activities.
3.
After meeting the client, complete the Progress Notes to document the
client’s feedback on the support activities, their progress, and your
observations. Use
Lotus Compassionate Care’s Progress Notes
Template.
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan,
including the client’s health, safety, and wellbeing.
Practical knowledge of support activities and relevant service standards,
policies, and procedures.
Practical skills relevant to monitoring support activities.
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OBSERVATION FORM & ASSESSOR’S CHECKLIST
Before starting this task, review the following forms provided
along with this workbook.
Case Study 2 Task 2.6 – Observation Form
This form lists all the practical skills you need to demonstrate while
completing this task.
Case Study 2 Task 2.6 – Assessor’s Checklist
This form lists the criteria your submission must address to complete this
task satisfactorily.
YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the client
Advise you on the time and location of the assessment.
Discuss with you the requirements listed in the Assessor’s Checklist prior
to the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task.
EVIDENCE TO BE SUBMITTED
After completing this task, submit the progress notes you
completed to your assessor.
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Progress Notes
Date and time
Client information
Name
Address
Worker information
Name
Position title
Tasks or duties performed at the service
Additional notes/remarks
Reviewer/Health Professional’s signature
End of Progress Notes
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Task 2.7 – Report and Refer Client’s Progress
SCENARIO
After meeting with Henry, you will need to meet with your supervisor to report
the outcomes of your discussion with Henry, including the client’s feedback on
the support activities and any changes or improvements that can be made in
the individualised support delivery.
This part of the assessment is a Role Play Activity.
STEPS TO TAKE
1.
Meet with your supervisor to report the outcomes of your monitoring in
Task 2.6 while being observed by the assessor.
2.
In this meeting, report the following to your supervisor:
The client’s feedback on support activities and whether they are
meeting their needs.
Any changes or improvements that can be made in the support
activities according to the client’s feedback.
Any potential or actual risks to the client’s health, safety, and
wellbeing.
The client’s additional needs and unmet needs.
Gaps in assistive technology, including the aids, devices, and
equipment used during the support activities.
3.
In consultation with your supervisor, determine the appropriate referrals
to be made for the additional and unmet needs you have identified.
4.
Referrals may be to other health professionals, e.g. the client’s general
practitioner, psychologist, physiotherapist, nurse, for pain management,
etc. 5.
Use Lotus Compassionate Care’s Meeting Minutes Template
provided
along with this workbook to document the minutes of this meeting.
6.
When completing this task, ensure to follow your organisation’s policies
and procedures for reporting clients’ progress and referrals.
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YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the person’s individualised support/care plan and
relevant service standards, policies, and procedures.
Practical skills relevant to reporting and referring outcomes of your
monitoring with your client.
OBSERVATION FORM
Before starting this task, review the Case Study 2 Task 2.7 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task.
YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
One volunteer to act as the supervisor
Advise you on the time and location of the assessment.
Discuss with you the requirements listed in the Assessor’s Checklist prior
to the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task. EVIDENCE TO BE SUBMITTED
After completing this task, submit a copy of the minutes from
your meeting to your assessor. 05-2024 CHCCCS031 - Provide individualised support
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Case Study 3 – Mobility Equipment
SCENARIO
In this part of the assessment, you have been requested to demonstrate the
use of the following equipment to a number of trainees at Lotus
Compassionate Care:
Slide sheets
Hoist with slings
Stand-up lifter
For the purposes of this assessment, Lotus Compassionate Care is
located in your state/territory. For the purposes of this assessment,
Lotus Compassionate Care is located in your state/territory.
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Task 3.1 – Demonstrate Assistive Technologies
While being observed by your assessor, demonstrate the use of
the following equipment:
Slide sheets
Hoist with slings
Stand-up lifter
To complete this task, you will need the help of a volunteers who
will act as:
The client/person you are moving
Another support worker assisting in moving the client
YOU WILL BE ASSESSED ON YOUR
Practical knowledge of the instructions for using slide sheets, hoists,
slings, and lifters.
Practical skills relevant to using slide sheets, hoists, slings, and lifters.
OBSERVATION FORM
Before starting this task, review the Case Study 3 Task 3.1 –
Observation Form
provided along with this workbook. This form
lists all the practical skills you need to demonstrate while
completing this task. YOUR ASSESSOR WILL
Organise access to the environment and resources required to complete
this assessment, including:
o
Slide sheets
o
Hoist with slings
o
Stand-up lifter
Advise you on the time and location of the assessment.
Discuss with you the practical skills listed in the Observation Form prior
to the assessment.
Brief you on your role in this assessment.
Brief your volunteer/s on their role in the assessment.
Address your queries and concerns regarding this task.
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Supplementary Questions
1.
Outline the procedures for providing support in bed bathing
, including
preparing for the bath and during the bed bath.
Base your responses on the individualised plans you followed in the case
studies.
Preparing the bath
i.
ii.
iii.
iv.
v.
Add more rows as needed.
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During the bed bath
i.
ii.
iii.
iv.
v.
Add more rows as needed.
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2.
Outline the procedures for providing support in shaving.
Base your responses on the individualised plans you followed in the case
studies.
i.
ii.
iii.
iv.
v.
Add more rows as needed.
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3.
Outline the procedures for safe manual handling for transferring in and
out of a car.
Transferring into a car
i.
ii.
iii.
iv.
v.
Add more rows as needed.
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Transferring the client out of the car
i.
ii.
iii.
iv.
v.
Add more rows as needed.
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4.
Outline the procedures for safe manual handling for assisting a person
in falls recovery.
i.
ii.
iii.
iv.
v.
Add more rows as needed.
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Assessment Workbook Checklist
TO THE CANDIDATE
When you have completed this assessment workbook, review your work, and
ensure that:
☐
You have completed the Simulated Assessments in this workbook:
☐
Case Study 1 Task 1.1
☐
Case Study 1 Task 1.2
☐
Case Study 1 Task 1.3
☐
Case Study 1 Task 1.4
☐
Case Study 1 Task 1.5
☐
Case Study 1 Task 1.6
☐
Case Study 1 Task 1.7
☐
Case Study 2 Task 2.1
☐
Case Study 2 Task 2.2
☐
Case Study 2 Task 2.3
☐
Case Study 2 Task 2.4
☐
Case Study 2 Task 2.5
☐
Case Study 2 Task 2.6
☐
Case Study 2 Task 2.7
☐
Case Study 3 Task 3.1
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☐
You have completed the Supplementary Questions in this workbook
☐
You have saved and submitted the following evidence:
☐
This completed workbook
☐
Assessment Workbook Cover Sheet signed and scanned
☐
Case Study 1 Task 1.2 – Meeting Minutes
☐
Case Study 1 Task 1.3 – Relevant Risk Assessment Document
☐
Case Study 1 Task 1.6 – Progress Notes
☐
Case Study 1 Task 1.7 – Meeting Minutes
☐
Case Study 2 Task 2.2 – Meeting Minutes
☐
Case Study 2 Task 2.3 – Relevant Risk Assessment Document
☐
Case Study 2 Task 2.6 – Progress Notes
☐
Case Study 2 Task 2.7 – Meeting Minutes
IMPORTANT:
You must achieve a satisfactory result in ALL assessment tasks to be
deemed COMPETENT for the unit/s relevant to this workbook.
To be deemed satisfactory in the assessments contained in this workbook, you
must successfully complete all the requirements listed above according to the
prescribed benchmarks provided to the assessor.
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TO THE ASSESSOR
When you have completed assessing the assessment workbook, review the
candidate’s submissions against the checklist below:
☐
The candidate has completed the Practical Assessments in this workbook:
☐
Case Study 1 Task 1.1
☐
Case Study 1 Task 1.2
☐
Case Study 1 Task 1.3
☐
Case Study 1 Task 1.4
☐
Case Study 1 Task 1.5
☐
Case Study 1 Task 1.6
☐
Case Study 1 Task 1.7
☐
Case Study 2 Task 2.1
☐
Case Study 2 Task 2.2
☐
Case Study 2 Task 2.3
☐
Case Study 2 Task 2.4
☐
Case Study 2 Task 2.5
☐
Case Study 2 Task 2.6
☐
Case Study 2 Task 2.7
☐
Case Study 3 Task 3.1
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☐
The candidate has completed the Supplementary Questions in this workbook.
☐
The candidate has saved and submitted the following evidence:
☐
This completed workbook
☐
Assessment Workbook Cover Sheet signed and scanned
☐
Case Study 1 Task 1.2 – Meeting Minutes
☐
Case Study 1 Task 1.3 – Relevant Risk Assessment Document
☐
Case Study 1 Task 1.6 – Progress Notes
☐
Case Study 1 Task 1.7 – Meeting Minutes
☐
Case Study 2 Task 2.2 – Meeting Minutes
☐
Case Study 2 Task 2.3 – Relevant Risk Assessment Document
☐
Case Study 2 Task 2.6 – Progress Notes
☐
Case Study 2 Task 2.7 – Meeting Minutes
IMPORTANT:
The candidate must achieve a satisfactory result in ALL assessment
tasks to be deemed COMPETENT for the unit/s relevant to this
workbook.
To be deemed satisfactory in the assessments contained in this workbook, the
candidate must successfully complete all the requirements listed above
according to the prescribed benchmarks.
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Record of Assessment (Assessor’s Use Only)
RECORD OF ASSESSMENT
Candidate’s Name
RTO Name
Assessor’s Name
Unit of Competency
CHCCCS031 - Provide individualised support Practical Assessment - Simulated Assessment
Case Study 1 – Abraham
S
NYS
Task 1.1 ☐
☐
Task 1.2
☐
☐
Task 1.3
☐
☐
Task 1.4
☐
☐
Task 1.5
☐
☐
Task 1.6
☐
☐
Task 1.7
☐
☐
Case Study 2 – Henry
S
NYS
Task 2.1 ☐
☐
Task 2.2
☐
☐
Task 2.3
☐
☐
Task 2.4
☐
☐
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Case Study 2 – Henry
S
NYS
Task 2.5
☐
☐
Task 2.6
☐
☐
Task 2.7
☐
☐
Case Study 3 – Mobility Equipment
S
NYS
Task 3.1
☐
☐
Supplementary Questions
S
NYS
Question 1 ☐
☐
Question 2
☐
☐
Question 3 ☐
☐
Question 4 ☐
☐
Rules of Evidence
S
NYS
All knowledge and skills evidence submissions are valid
☐
☐
All knowledge and skills evidence submissions are authentic
☐
☐
All knowledge and skills evidence submissions are sufficient
☐
☐
All knowledge and skills evidence submissions are current
☐
☐
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Signature Authentication Checklist
This checklist will guide you in authenticating the signatures provided by the candidate in their
assessment workbook and evidence submissions.
Read each checklist item and tick the box only if you confirm that the item is a true and accurate
reflection of the signature authentication you have conducted.
Checklist
Completed
I have checked the signature provided by the candidate in the Assessment
Workbook Cover Sheet against the signature they provided to the Training
Provider.
☐
I confirm the signature provided by the candidate in the Assessment Workbook
Cover Sheet matches the signature they provided to the Training Provider.
☐
I confirm ALL signatures provided by the candidate in their evidence submissions
match with the signature they provided to the Training Provider.
☐
Third-Party Verification Log
Instructions for the Assessor:
You are required to contact all third-party personnel involved in the candidate’s assessment to
verify the candidate’s performance and evidence submissions and to confirm with them whether the
candidate’s evidence submissions are true and accurate.
Complete this Third-Party Verification Log to document your completion of this process. When
completing this log, provide all of the following required information for each third-party personnel:
Name of third-party personnel contacted
Role in the candidate’s assessment (e.g. workplace supervisor, observer, or candidate)
Contact details (phone number or email address)
Date contacted
You must also confirm that third-party personnel have verified the candidate’s evidence
submissions are true and accurate.
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Name of Third-
party
Contacted
Role in the
Candidate’s
Assessment
Contact
Details (Phone
number or
email address)
Date
contacted
Third-Party verifies
evidence submissions
of the candidate are
true and accurate?
Yes ☐
No ☐
Assessor’s Notes
Yes ☐
No ☐
Assessor’s Notes
Yes ☐
No ☐
Assessor’s Notes
Yes ☐
No ☐
Assessor’s Notes
Overall Result for the Relevant Workbook/s
Satisfactory
Not yet
satisfactory
Assessment Workbook – Part A (Knowledge Assessment)
☐
☐
Assessment Workbook – Part B (Simulated Assessment)
☐
☐
Skills Workbook
☐
☐
Overall Result for this Unit of Competency
IMPORTANT: To be deemed competent in the following unit of
competency, the candidate must be marked Satisfactory in all
the relevant workbook/s listed above.
Competent
Not yet
competent
CHCCCS031 - Provide individualised support ☐
☐
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Assessor’s comments/feedback
Assessor Declaration
I declare that the results recorded in this Record of Assessment
are true and accurate.
Assessor’s name
Assessor’s signature
Date signed
************ End of Assessment 2 *******************
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