SITXMGT001 Student Logbook

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First published 2020 RTO Works www.rtoworks.com.au hello@rtoworks.com.a u 0452 157 557 © 2020 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. Hospitality Works is a subdivison of RTO Works. It is a suite of training and assessment resources developed for the Hospitality Industry.

Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email: info@hilton.edu.au | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578 Version 1.0 – Updated on 01 Nov 2020 About this Student Logbook This Student Logbook is where you will record evidence of the knowledge and skills you have developed during your training for this unit. It also serves as a handy reference guide on what you need to do during your assessment and how you should go about doing it. Student details section Fill in the table below: Student Name: Shreyan Acharya Student ID: HA22SA003 Trainer/Assessor name: Shilpi Date of Submission: 30/08/2023 Completing your reflective reports You are expected to complete a reflective report for each of the eight scenarios described in the Student Assessment Guide for this unit. A template has been provided for each report. Each report follows a similar format – it begins with a series of questions and then asks you to reflect on your experiences. Try to think about the highlights of each scenario when you are writing your reflection. You might also find the following questions useful: • What skills and techniques did I use? • What policies and procedures did I follow? • How did I ensure efficiency, safety and quality? • How did I ensure that my team met quality standards? • What did I learn during the service and how might I apply it in future? • What might I do differently next time? At the end of each template, you will find a supervisor endorsement. Supervisor declaration Your workplace supervisor’s feedback forms an important part of the assessment process and it is essential you have your supervisor complete their section of each of your reflective reports and fill in the supervisor declaration after the summary section. Keep in mind that, if you are completing your assessment in your Hilton academy kitchen, your trainer will be your workplace supervisor and should endorse your journal. Without their endorsement, your Logbook will be incomplete and it is likely to be returned to you for resubmission. Logbook summary There are a number of requirements you must fulfil within your assessment process, so a Logbook Summary has been provided. Make sure you keep this section up to date – it will help you keep track of any outstanding requirements. What do I need to demonstrate? During your assessment for this unit, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include: • monitoring and improving workplace operations by:

SITXMGT001 Monitor work operations o monitoring the achievement of your organisation’s goals o monitoring the achievement of your organisation’s quality assurance standards o identifying quality problems and issues and making appropriate adjustments to procedures o proactively consulting with colleagues about ways to improve efficiency and service levels o exploring potential for new technologies and other innovations in improving efficiency and service levels o providing feedback to colleagues and management o identifying and evaluating current and emerging industry trends and practices and applying them to your own work situation o improving sustainability of day-to-day operations planning and organising workflow by: o assessing current workloads o scheduling work to maximise efficiency and customer service o operating within budgetary constraints o delegating work according to delegation principles o assessing workflow and progress against agreed objectives o providing colleagues with feedback and coaching to prioritise workload o providing feedback to management regarding staffing needs monitoring and 3 experiences with team members o challenging and testing ideas within the team o providing feedback, coaching and support o completing and submitting records • solving problems and making decisions by: o identifying and analysing workplace problems (operational and customer service) o initiating short-term resolutions o analysing problems for long-term impacts and potential solutions o encouraging team member participation in problem resolution o follow-up on effectiveness of solutions. Tips for completing this logbook • Read through your logbook (and your SITHKOP005 assessment) before you get started and make sure that you understand what you need to do. If you are unsure, speak to your assessor and/or workplace supervisor. • Stay up to date! Complete a logbook entry at the end of each service period and ask your supervisor to do the same. Providing organised, complete evidence forms part of your assessment. o monitoring the efficiency of your team o monitoring your team’s service levels supporting team members by: o monitoring team and individual performances o sharing information, knowledge and Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email: info@hilton.edu.au | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578

• Stay in touch with your assessor. Ask questions, raise issues, check in, communicate. Most importantly, ask for help if you are having trouble! Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia. Email: info@hilton.edu.au | Website: www.hilton.edu.au RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578 SITXMGT001 Monitor work operations 4

SITXMGT001 Monitor work operations 6 Logbook assessment summary Use this list to keep track of your progress. Please note that you may identify more than one scenario for a service session. Student name: Shreyan Acharya _____________________________________________________________ Student number: HA22SA003______________________________________________________________ I have completed a reflective report for each of the following situations. Evidence has been provided. Situation Date Reflective report Endorsed by supervisor ☐ Monitoring and improving workplace operations ☐ ☐ ☐ Innovation ☐ ☐ ☐ Sustainability ☐ ☐ ☐ Planning and organising workflow ☐ ☐ ☐ Monitoring and supporting team members ☐ ☐ ☐ Problem solving ☐ ☐ ☐ Contingency planning ☐ ☐ ☐ Performance management ☐ ☐ Supervisor Declaration Section Note for student: Please note, that one of these declarations must be completed by each workplace supervisor who oversaw at least one of your scenarios. If you completed all your shifts (and therefore scenarios) at the one venue then you would only submit one. If your logbook contains entries from different kitchens and venues then please have each supervisor you work under complete one at the end of all your designated shifts. Please provide this page to your workplace supervisor at the completion of your required shifts. This needs to be completed in addition to the supervisor endorsement section of your reflective reports. One copy has been provided in this logbook but you can make additional copies as needed. Supervisor name: shilpi Position:

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