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Jun 21, 2024

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1 Milestone Three: Analysis of CSR and ESG Policies at Amazon Sandy Chew Snhu OL-750-X3135 Org Leadership Capstone 24TW3 Dr. Jayaram Madireddy
2 Milestone Three: Analysis of CSR and ESG Policies at Amazon Introduction The paper introduces the readers to the situation where the essence of CSR and ESG policies is focused within the scope of today's business practices. The paper's primary goal is to provide an in-depth review of Amazon's CSR and ESG policies. As the principal examination object, Amazon enables readers to conclude the role and significance of CSR and ESG in a well- known corporation worldwide. Further, the intro reminds us that a company's success is driven by the quality of its CSR and ESG policies in an economy where ethical and sustainable business strategies are raised to the top by consumers, investors, and regulatory bodies. This segment lays the foundation for the following sections, which involve Amazon's strategies and initiatives, showing how corporate responsibility and sustainability concepts emerge, most notably in a business world that is constantly changing and evolving. CSR and ESG Policy Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) are the operating components that support modern business governance, depicting the company's attitude toward good business conduct, sustainability, and stakeholder engagements. CSR directors monitor the charity donations, community involvement, and the ethics they integrate into their business to boost their reputations and society (Malinauskaite & Jouhara, 2024). On the other hand, ESG includes a vast area of environmental, social, and governance issues that the organization has to integrate with its corporate strategy and operations to create value that would benefit all the stakeholders in the long run (Dathe et al., 2022). Among the top- notch corporations in the world with a broad business market, Amazon adopted a multi-stranding approach of CSR and ESG integrated with their primary business strategies. The company's
3 approach, where development, sustainability, and social accountability are essential, extends from operations to supply chain and corporate culture. Amazon works to develop and operationalize its CSR and ESG policies to be multi- dimensional and proactive. By involving stakeholders such as employees, customers, investors, and the local community, it tries to understand where issues are (Wang, 2024). The key priorities. Using continuous interaction with concerned parties, Amazon frames its policies and conducts its business with a view to how these can tackle environmental issues, ensure social fairness, and enable the operation of a sound governance system, as can be illustrated by Amazon through projects to minimize its carbon emissions, such as investing in renewable energy and using sustainable packaging (Malinauskaite & Jouhara, 2024). It also supports policies to raise public awareness on the issue of climate change all over the globe. Amazon's CSR and ESG policies significantly affect the organization's management and other departments in the company. The legal and compliance team is committed to observing the environmental laws and drives sustainability through responsible corporate conduct. The supply chain management team works with suppliers to implement fair labor practices and hedge on ethical sourcing. In addition, Amazon's approach to transparency is uncovered in its way of writing down the risks of its operations, primarily those related to environmental and social issues (Dathe et al., 2022). By giving a heads-up and employing remediation methods, Amazon displays responsibility and goodwill to the stakeholders and the environment as it minimizes potential effects. And Amazon's CSR and ESG practice shows its ability to recognize that nobody can be successful alone in the business world, as success depends on social responsibility. Through the adoption of this kind of approach in the core of Amazon's corporate strategy and these principles at its operations, the company tries to create sustainable value for its
4 stakeholders while at the same time addressing global challenges and contributing to the welfare of society. Desired Culture While keeping both innovation and customer-centricity in mind, Amazon's desired culture encompasses a dynamic blend of creativity, openness to risk-taking, and inclusivity, aiming to create a workplace where people can unlock their full potential and drive the positive change that the customers need. Key Elements of Amazon's Desired Culture Several vital elements characterize Amazon's desired culture: Innovation and Risk-Taking:  Amazon is about innovation, which requires every employee to be creative and be free to experiment and take calculated risks (Yeung & Ulrich, 2020). This bolsters innovation and promotes agility, putting the organization in a front-row seat to stay competitive in an ever-changing market. Customer Obsession:  This means that all Amazon activities are focused on customer satisfaction. Workers should always keep customers' interests before anything else, motivating them to continue the effort and achieve service excellence. Bias for Action:  Amazon encourages decision-making over deliberation, a culture of being decisive and working at the speed of the day. This philosophy leads to quick and efficient decision-making and execution, which are critical prerequisites for the e-commerce industry (Wang, 2024). Inclusivity and Diversity:  Amazon attaches excellent significance to diversity to promote innovativeness and keep a positive working atmosphere. The business ensures inclusivity by implementing programs intended for recruiting and retaining diverse professionals and mapping
5 an environment where everyone can feel at home and have equal opportunities for all employees (Yeung & Ulrich, 2020). Leadership Efforts Amazon leadership certainly plays a significant role in endowing and sustaining the Atmosphere they consider psychically just as compelling. Empowerment of Employees:  At Amazon, managers implement strategies such as decentralizing authority, giving autonomy, and educating the nation about the ownership culture to facilitate talent growth (Modisane, 2023). An office is not only an environment to foster creativity and discipline but also an environment that personalizes the employees and makes them feel like they are the owners and the key drivers of this change. Relationship between Desired Culture and CSR/ESG Policies : Ethical practices and favorable CSR/ESG policies are imperative in increasing the happiness of stakeholders (Modisane, 2023). Leading Amazonians to understand that a similar link exists shows that these are indispensable factors. Amazon constructs a central platform of corporate goals, social concerns, and environmental responsibility to have a culture that promotes corporate values in a business and society environment (Modisane, 2023). Through these approaches, we have included CSR and ESG as vital elements in our enterprise sustainability structure, and the CEO will have a secure future. Communication Strategies The communication function must be emphasized as the medium of the organization's CSR and ESG activities dissemination. Communication strategies are set to be a point whereby the business goals and objectives are communicated to get a buy-in from the stakeholders and let them understand the goods and services offered by the organization (Azevedo, 2022). These
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