Stages of the Listening Process: Evaluating and Context

1 13/16  that's 81% RETAKE THIS PRACTICE MILESTONE  13 questions were answered correctly . 3 questions were answered incorrectly . Sarah has inherited a small sum of money from her uncle and wants to invest it. She has met with a financial advisor and is now reviewing the information she received and comparing it with other options. What stage of the listening process is depicted in this example? ●    Evaluating ● Understanding ● Receiving UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Stages of the Listening Process 2 RATIONALE Sarah is in the evaluating stage. The goal of this stage is to critically assess information, which she’s doing by reviewing and comparing it with other options. Report an issue with this question From which historical period do we gain a sense that our moral character impacts our public speaking? ●   ● Remembering ● The Enlightenment  The Romans ● The New School UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → History of Public Speaking 3 RATIONALE Quintilian stressed the importance of truth and moral character in public speaking and built on Cicero’s work by arguing that public speaking was inherently moral. He stated that the ideal orator is "a good man speaking well.” Report an issue with this question David, a wedding oﬃciant, is performing a wedding ceremony for a couple in front of their family and friends. What should David's primary concern be regarding his attire for the occasion? ●  ● The Classical Period ● Choosing casual attire that he feels comfortable in ● Choosing attire that is expensive UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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CONCEPT → Presentation 4 RATIONALE David should choose attire that doesn’t distract and is in keeping with how family and friends would dress for this occasion. Report an issue with this question John is a political candidate running for oﬃce. He gives a rally speech to a crowd of supporters in a small town in the Midwest. In his speech, he touches on various issues affecting the local community, such as job creation, infrastructure development, and education reform. He emphasizes his personal connection to the town and presents himself as a true representative of the people's interests. What is the environmental context of John's speech?  ●  ● Choosing attire that is impressive to the audience  Choosing attire that doesn't distract from the ceremony UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Context: Situation, Environment, Culture, and Bias 5 RATIONALE The environmental context refers to the physical space and venue of an event. In this example, it is a small town in the Midwest. Report an issue with this question Mark is giving a sales pitch at a trade show in a large convention center. Nearby, there are booths and lots of people walking around and talking. What type(s) of interference is Mark experiencing, and how should he proceed?   ●  ● John's political campaign  His personal connection to the town ● Issues affecting the local community ● A small town in the Midwest UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Noise and Interference RATIONALE The crowds walking around and talking are an external interference when Mark is giving his sales pitch. He needs to make sure he can be heard, so he should check his microphone and make sure he is speaking loud enough.   ● Mark is experiencing internal interference because the crowds make him nervous. He should take a few deep breaths and continue his sales pitch. ● Mark is experiencing external interference from the crowds walking around and talking. He should speak up so people can hear him and check to make sure the volume on his microphone is turned up.  Mark is experiencing both internal and external interference, so he should stop speaking and wait for the crowds to subside. ● Mark is experiencing asynchronous interference from his environment and should ask convention staff for help. UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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6 CONCEPT → Being a Serious and Open-Minded Listener Report an issue with this question Which of the following best describes judgment in listening? RATIONALE Judgment should come after all evidence has been heard and understood and is therefore ready to be evaluated in the making of a decision. ●   ● The interpretation of the speaker's body language ● The reduction of misunderstandings and conﬂicts  The evaluation of evidence in the making of a decision ● The temporary suspension of associations UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

7 CONCEPT → Avoiding Plagiarism Report an issue with this question When would it be permissible to quote another person’s work and not be accused of plagiarism? RATIONALE The only way to avoid plagiarism is to cite the source of the work you’re quoting. ●   ● If you paraphrase the work in your own words  If you cite the original source of the work you’re quoting ● If you copy and paste only a sentence or two without quoting the whole paragraph or excerpt ● If you spoke with the person and got permission UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

8 Report an issue with this question Jason is shopping for a new car. He has researched the market, set a budget, read reviews, and test-driven several different cars. What skill is Jason using to make his decision? RATIONALE Jason is using his critical thinking skills to gather information, analyze his options, and make the best decision. ●   ● Paraphrasing  Critical thinking ● Metacognition ● Active listening UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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CONCEPT → The Importance of Listening 9 Report an issue with this question Kim occasionally looks down to take notes in class, but most of the time, she keeps her eyes focused on the professor and asks questions when she needs clarification. What ethical listening behavior is Kim exhibiting? RATIONALE By taking notes unobtrusively, keeping good eye contact, and asking questions when needed, Kim is actively listening. ●   ● Courtesy ● Silence  Active listening ● Open-mindedness UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Listening and Speaking Ethically 10 Report an issue with this question Kate is giving a status report to management on the project she is directing and is spending quite a bit of time explaining certain details in the report. She notices that people are yawning and looking at their watches or phones. What type of feedback is Kate receiving from her audience and why? ●   ● Kate is getting verbal feedback letting her know that they have concerns about this project.  Kate is getting nonverbal feedback from her audience because they are bored and want her to move on. ● Kate is getting nonverbal feedback because the audience is confused by the detail in the report. UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Feedback: Visual and Verbal Cues 11 RATIONALE Kate is getting nonverbal feedback because the audience wants her to move on from the detail she is explaining. Report an issue with this question When Amanda spoke in front of her class for the first time, she noticed that many of her classmates were nodding their heads in agreement with her. What was Amanda experiencing? ●  ● Kate is getting both verbal and nonverbal feedback because the audience wants more information about the project. ● Amanda was experiencing receiving a decoded message. UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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CONCEPT → Speaker and Message 12 RATIONALE The feedback the audience provided to Amanda was nonverbal in the form of nodding their heads to show her that they agreed with her. Report an issue with this question What is the most detrimental effect of focusing on style over substance when listening?   ●   ● Amanda was experiencing peace of mind. ● Amanda was experiencing receiving a message from her audience in the form of feedback.  Amanda was experiencing anxiety because no one in the audience was asking questions.  The listener becomes distracted by nonessential elements that pull them away from the most pertinent UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Causes of Poor Listening 13 RATIONALE When a listener focuses on delivery style over substance, they become distracted and don’t listen as closely to the content being presented, causing them to miss essential elements of the message. Report an issue with this question Jamal is a scientist presenting his research findings to a group of other researchers.  ●  information in the conversation or presentation. ● The listener focuses on the speaker’s appearance. ● The listener is inﬂuenced by confirmation bias. ● The listener does not take notes to evaluate what they heard. UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

CONCEPT → Audience 14 Which of the following demographics would have the greatest impact on how the audience receives his message? RATIONALE How knowledgeable the other researchers are about Jamal’s field will impact how well they can understand the scientific research he’s presenting, which in turn will impact how they respond to his message. Report an issue with this question  ●  ● The age of the other researchers ● What university the other researchers are aﬃliated with  Whether the other researchers are knowledgeable about Jamal’s field ● The religious beliefs of the other researchers UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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CONCEPT → Benefits of Public Speaking Charles is the executive director of a small nonprofit that works to help clean up trash in the community. He recently spoke at a Rotary Club meeting about the goals and needs of this nonprofit. After he spoke, three people contacted him to volunteer their services. What public speaking benefit is described by this example? RATIONALE This is a networking benefit because Charles was able to connect with more people and resources to aid his nonprofit. Report an issue with this question  ● Career ● Global ● Personal  Networking UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

15 CONCEPT → Giving Effective Criticism Which of these statements describes what it means to give effective criticism? RATIONALE The goal of effective criticism is to provide a clear and positive path forward so the recipient can improve. To succeed, the speaker must address the behavior that needs changing and avoid personal attacks or blaming that could cause the recipient to become defensive. ●   ● Effective criticism focuses on using evaluative language to give feedback.  Effective criticism addresses the behavior that needs changing and avoids personal attacks or blaming. ● Effective criticism uses “you” statements to get the message across. ● Effective criticism focuses on pointing out what an individual did wrong. UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

16 Report an issue with this question Emily made a video of herself teaching and submitted it to an employer as part of her job application for a training position at a company. What type of channel will Emily use in this example? RATIONALE An asynchronous computer-mediated presentation is given over a computer and can be watched in multiple locations at different times. ●    Asynchronous computer-mediated ● Synchronous computer-mediated ● Face-to-face co-located ● Asynchronous face-to-face UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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CONCEPT → Channel Report an issue with this question About Contact Us Privacy Policy Terms of Use © 2023 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. UNIT 1 — PRACTICE MILESTONE 1  Download Practice Milestone PDF 13/16 

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