HRM 3301 unit 3 ppt -

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Columbia Southern University *

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3302

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Communications

Date

Nov 24, 2024

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pptx

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Uploaded by vsedwards2019

No One is Listening Anymore! Virginia S. Townzen (314741) Columbia Southern University HRM 3301-22.02.01-S2 Professor 02/05/2024

Contents • Pg. 3 - Listening • Pg. 4 - Five Step Process • Pg. 5 - Hearing vs Listening • Pg. 6 - Purpose for Listening • Pg. 7 - Non-verbal & Verbal Cues • Pg. 8 - Improvements • Pg. 9 - Listening Styles • Pg. 10 - Barriers to active listening • Pg. 11 – Statistically • Pg. 12 - Questions to ask • Pg. 13 - REFERENCES

Listening: A Form of Communication "We were given 2 ears and 1 mouth, so we could listen twice as much as we speak." Hearing without listening is the same as, “in one ear and out the other.”

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Five Step Process to Effective Listening Receiving Attending Understanding Responding Recalling

Hearing vs. Listening 2 Goals of every Conversation  To gain understanding of what the conversation is about.  To convey interest, engagement and caring to the other person (Abrahams, R & Groysberg, B (2021).

Purpose for Listening Comprehend Discern Analyze Appreciate Support

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What kind of Listener are You? NonVerbal Cues:  Smile  Eye Contact  Posture  Mirroring  Body Language Verbal Cues:  Positive Reinforcement  Questions  Remembering  Reflection  Clarifying  Summarizing

Improvement of Listening Skills

Listening Styles Our listening style is influenced by our culture, gender, personality, and life experiences.  Critical Listeners  People-Oriented Listeners  Task-Oriented Listeners  Rational Listeners  Analytical Listeners

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Barriers to Active Listening Avoid this type of Listening • Narcissistic Listening • Aggressive Listening • Selective Listening • Eavesdropping • Pseurdo- Listening

Statistically Speaking

Questions You Should ask to Improve your Listening Skills  Are you giving 100% attention to the speaker?  Are you listening to gain an understanding or to respond?  Are you open to change your mind?  Have you been open minded to receive the message?  Are you aware of differences & similarities? (culture, gender, & personality)  Have you taken into account for what is not being said?

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REFERENCES  Abrahams, R & Groysberg, B (2021). How to become a better listener. Harvard Business Review. Retrieved on 02/07/2024 from: https://hbr.org/2021/12/how-to-become-a-better-listener  Coleman, L., King, T., & Turner W. (2021). Competent Communication.  Cuncic, Arlin, M.A. (2022). 7 Active Listening techniques for better communication. Very Well Mind. Retrieved on 02/07/2024 From: https://www.verywellmind.com/what-is-active-listening-3024343  Fuller, K. (2021). The Difference between Hearing and Listening. Psychology Today. Retrieved on 02/07/2024 Retrieved on 02/07/2024 from: https://www.psychologytoday.com/us/blog/happiness-is-state-mind/202107/the-difference-between-hearing-and-listening  McCornack, S., & Morrison, K. (2022). Reflect & relate: An introduction to interpersonal communication (6th ed.). Bedford/St. Martin’s. Retrieved on 02/07/2024 from: https://online.vitalsource.com/#/books/9781319395827

HRM 3301 unit 3 ppt -

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