Chapter 9, Problem 7DQ

Explanation of Solution

Enterprise resource planning:

• It is nothing but a planning that joins various departments and its functions all over an organization into a single information system.
• This planning helps the employees to make their decisions on viewing the wide enterprise information about various business operations.
• The main motive is to provide common database that supports various functions used by different business departments.
• Example: Consider the departments named sales and accounting that depend on the same data for their own needs.

Supply chain management (SCM):

• Supply Chain Management is defined as design, planning, implementation and combination of all supply chain process.
• Supply chain management might help the customers (students), partners, distributors, suppliers have an organized system by which they could communicate with each other and can access the necessary data.

Customer relationship management:

Customer relationship management is a methodology that manages an organization’s communication with their customers...