EBK ESSENTIALS OF MIS
12th Edition
ISBN: 8220101459305
Author: LAUDON
Publisher: PEARSON
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Chapter 9, Problem 3RQ
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Customer relationship management:
- Customer relationship management is a methodology that manages an organization’s communication with their customers.
- This method uses client’s history with the company to improve business relationships.
- Modern customer relationship management constructs sustainable enduring customer relationships that generate value for company and customers.
Customer relationship management important to an organization:
- Without customers, a business cannot function...
Explanation of Solution
Partner relationship management:
- Partner relationship management is a mixture of software, plans, concepts, procedures that are used by corporations to modernize business process with partners who vend their products and services.
- A successful partner relationship management creates partnership between dealers and vendors that makes a profitable relationship...
Explanation of Solution
Tools and capabilities of CRM software for sales, marketing and customer service:
- CRM is sales department: Sales department uses CRM by the following ways:
- Customer service and support: It contains a wide range of customer services that helps the customers in making a cost effective and correct use of the products. It also contains planning, training, upgrading, maintaining the products.
- Sales force automation: It is a type of program that automates business tasks like controlling inventory, sales processing, tracing the interactions of customers and analyzing the performance.
- Contact management CRM: It is a type of CRM system that provides faster access to contact information of customers. It is often used with e-mail integration and activity management.
- Opportunity management CRM: This type of CRM tool aids to manage the sales opportunities and generates accurate forecasts for the business. It organizes key sales information that is important to maximize the leads...
Explanation of Solution
Differences between Operational CRM and Analytical CRM:
| Operational CRM | Analytical CRM |
| This system is used to support front-office (direct interaction with customers) business processes. | This system analyzes customer behavior and provides business intelligence. |
| It is very efficient and it provides 3600 view of customers, personalized marketing, etc... |
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Case Study Instructions: Offshore Wind Energy in the North Sea
For this case study, students will analyze the institutional challenges and social rules surrounding offshore wind energy development in the Dutch North Sea, as explored in the case study from the textbook (pages 44-46). Additional resources in this week’s learning module will provide further perspectives on the impact of wind energy on different stakeholders.
Students should refer to the syllabus for specific guidelines regarding length, format, and content requirements.
Reflection Questions to Consider:
What are the key institutional challenges in implementing offshore wind energy in the North Sea?
How do formal and informal social rules shape the use of this shared space?
What conflicts arise between different stakeholders (e.g., fishermen, naval transport, military, and wind energy developers)?
How can policymakers balance economic, environmental, and social considerations when allocating space for wind energy?…
Alphabetic Telephone Number TranslatorMany companies use telephone numbers like 555-GET-FOOD so the number is easier for their customers to remember. On a standard telephone, the alphabetic letters are mapped to numbers in the following fashion:
A, B, and C = 2
D, E, and F = 3
G, H, and I = 4
J, K, and L = 5
M, N, and O = 6
P, Q, R, and S = 7
T, U, and V = 8
W, X, Y, and Z = 9
Write a program that asks the user to enter a 10-character telephone number in the format XXX-XXX-XXXX. The application should display the telephone number with any alphabetic characters that appeared in the original translated to their numeric equivalent. For example, if the user enters 555-GET-FOOD, the application should display 555-438-3663.
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
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- if the error in a closed-loop Servo motor system is zero, why does the motor Contimac ranning instead of stoppingarrow_forwardWhen the FCC added Color Television to the Industry Standards, they went with the system developed in the 1940s by Peter Goldman for CBS. Question 15 options: True False Part of the reason that many critics disliked 1950s gameshows was the fact that gameshows offered one of the few opportunities to see unscripted interactions with "real" (average/non-famous) people on television. Question 16 options: True False The Andy Griffith Show is an example of the "rural revival" shows that become enormously popular on 1960s American television. Question 19 options: True False During the Network Era, the hours before primetime each day were exclusively devoted to locally-produced programming, not programming dictated by an affiliate station's parent network. Question 20 options: True Falsearrow_forwardAlthough color television was not added to the industry standard until 1956, CBS had been broadcasting selected special events in color as early as 1950. Question 1 options: True False Two key factors in creating the Network Era of American television were the FCC licensing freeze and ______________. Question 4 options: The Quiz Show Scandals Habitual Viewing Operation Frontal Lobes Drop-In Viewing Least Objectionable Programming was designed to embrace the public service-oriented vision of using television to elevate mass culture and enrich viewers. Question 6 options: True False By the end of the 1950s, all three remaining networks (NBC, CBS, & ABC) were broadcasting their entire nightly programming schedule in full color. Question 9 options: True Falsearrow_forward
- 7. See the code below and solve the following. public class Test { public static void main(String[] args) { int result = 0; } result = fn(2,3); System.out.println("The result is: + result); // fn(x, 1) = x // fn(x, y) = fn(x, y-1) + 2, when y>1 public static int fn(int x, int y) { if (x <= 1) return x; else return fn(x, y-1) + 2; } } 7-1. This program has a bug that leads to infinite recursion. Modify fn(int x, int y) method to fix the problem. (2 point) 7-2. Manually trace the recursive call, fn(2,3) and show the output (step by step). (2 point) 7-3. Can you identify the Base Case in recursive method fn(int x, int y)? (1 point)arrow_forward6. See the code below and solve the following. import java.io.*; public class DataStream { } public static void main(String[] args) } DataOutputStream output = new DataOutputStream(new FileOutputStream("temp.dat")); output.writeUTF("Book1"); output.writeInt(85); output.writeUTF("Book2"); output.writeInt(125); output.writeUTF("Book3"); output.writeInt(70); output.close(); // ToDo: Read all data from temp.dat and print the data to the standard output (monitor) 6-1. This program has a compile error, and the message is “Unhandled exception type FileNotFoundException". How do you fix this error? (1 point) 6-2. Is FileNotFoundException a checked exception or an unchecked exception? (1 point) 6-3. What is the difference between checked exception and unchecked exception? (1 point) 6-4. Please complete the above program by reading all data from temp.dat and print the data to the standard output (monitor) by using System.out.print, System.out.println or System.out.printf method. (2 points)arrow_forwardWrite a program that reads a list of integers from input and determines if the list is a palindrome (values are identical from first to last and last to first). The input begins with an integer indicating the length of the list that follows. Assume the list will contain a maximum of 20 integers. Output "yes" if the list is a palindrome and "no" otherwise. The output ends with a newline. Hints: - use a for loop to populate the array based on the specified size (the first number entered) - use a for loop to check first value with last value, second value with second from end, etc. - if the values do not match, set a Boolean variable to flag which statement to output (yes or no) Ex: If the input is (remember to include spaces between the numbers): 6 1 5 9 9 5 1 the output is: yes Ex: If the input is: 5 1 2 3 4 5 the output is: C++ codingarrow_forward
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