EBK ESSENTIALS OF MIS
12th Edition
ISBN: 8220101459305
Author: LAUDON
Publisher: PEARSON
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Chapter 9, Problem 4RQ
Explanation of Solution
Enterprise system:
Enterprise processes provide the organization to sustain longer and also it supports the activities performed in various departments.
Example for an enterprise system:
Consider a hospital that contains an enterprise system...
Explanation of Solution
Challenges that enterprise applications pose:
Challenges of ERP:
- Cost overheads – Installation of ERP system for a business requires more money which is one of the main challenges that enterprise application pose.
- Investment in infrastructure – Allocation of suitable budget for the required system is quite difficult process.
- Appropriate training – Understanding the ERP is hard and it required more training.
Challenges of CRM:
- Training – Understanding the CRM system is hard and it required more training for the workers...
Explanation of Solution
Addressing the challenges:
- Addressing the challenge for Cost overheads: Before implementing ERP system, a detailed plan with complete breakdown of requirements should be worked out.
- Addressing the challenge for investment in infrastructure: Allocating suitable budget for infrastructure is necessary.
- Addressing the challenge for appropriate training: Addressing the challenge: Each worker should undergo completer training in order to understand the system.
Challenges of CRM:
- Addressing the challenge for Training: Each worker should undergo completer training in order to understand the system...
Explanation of Solution
Enterprise applications taking advantage of SOA, cloud computing and open sourced software:
Service Oriented Architecture (SOA):
Supple communication between distributed applications in possible because of various standards like HTTP, JavaScript, etc. and it is known as Service oriented architecture.
Cloud computing:
It is a technology that provides various services of Information technology from which the resources are fetched from Internet via web based tools or applications.
Open sourced software:
It is a software which is available for everyone. It can also be modified by the user or other developers...
Explanation of Solution
Social CRM: Social CRM tools allow a business to link conversations of their customers and their interactions from social networking sites to the CRM processes than having them in separate silos.
CRM using social networking:
Social network:
- Social network is a website or social club which allows people to interact with each other by sharing their interests, views, and events.
- It is a network that helps to keep touch with their friends, family, and people...
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