EBK ESSENTIALS OF MIS,
EBK ESSENTIALS OF MIS,
13th Edition
ISBN: 8220106778494
Author: LAUDON
Publisher: PEARSON
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Chapter 9, Problem 4RQ

Explanation of Solution

Enterprise system:

Enterprise processes provide the organization to sustain longer and also it supports the activities performed in various departments.

Example for an enterprise system:

Consider a hospital that contains an enterprise system...

Explanation of Solution

Challenges that enterprise applications pose:

Challenges of ERP:

  • Cost overheads – Installation of ERP system for a business requires more money which is one of the main challenges that enterprise application pose.
  • Investment in infrastructure – Allocation of suitable budget for the required system is quite difficult process.
  • Appropriate training – Understanding the ERP is hard and it required more training.

Challenges of CRM:

  • Training – Understanding the CRM system is hard and it required more training for the workers...

Explanation of Solution

Addressing the challenges:

  • Addressing the challenge for Cost overheads: Before implementing ERP system, a detailed plan with complete breakdown of requirements should be worked out.
  • Addressing the challenge for investment in infrastructure: Allocating suitable budget for infrastructure is necessary.
  • Addressing the challenge for appropriate training: Addressing the challenge: Each worker should undergo completer training in order to understand the system.

Challenges of CRM:

  • Addressing the challenge for Training: Each worker should undergo completer training in order to understand the system...

Explanation of Solution

Enterprise applications taking advantage of SOA, cloud computing and open sourced software:

Service Oriented Architecture (SOA):

Supple communication between distributed applications in possible because of various standards like HTTP, JavaScript, etc. and it is known as Service oriented architecture.

Cloud computing:

It is a technology that provides various services of Information technology from which the resources are fetched from Internet via web based tools or applications.

Open sourced software:

It is a software which is available for everyone. It can also be modified by the user or other developers...

Explanation of Solution

Social CRM: Social CRM tools allow a business to link conversations of their customers and their interactions from social networking sites to the CRM processes than having them in separate silos.

CRM using social networking:

Social network:

  • Social network is a website or social club which allows people to interact with each other by sharing their interests, views, and events.
  • It is a network that helps to keep touch with their friends, family, and people...

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reminder it an exercice not a grading work             GETTING STARTED Open the file SC_EX19_EOM2-1_FirstLastNamexlsx, available for download from the SAM website. Save the file as SC_EX19_EOM2-1_FirstLastNamexlsx by changing the “1” to a “2”. If you do not see the .xlsx file extension in the Save As dialog box, do not type it. The program will add the file extension for you automatically. With the file SC_EX19_EOM2-1_FirstLastNamexlsx still open, ensure that your first and last name is displayed in cell B6 of the Documentation sheet. If cell B6 does not display your name, delete the file and download a new copy from the SAM website. Brad Kauffman is the senior director of projects for Rivera Engineering in Miami, Florida. The company performs engineering projects for public utilities and energy companies. Brad has started to create an Excel workbook to track estimated and actual hours and billing amounts for each project. He asks you to format the workbook to make the…
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