
EBK ESSENTIALS OF MIS,
13th Edition
ISBN: 8220106778494
Author: LAUDON
Publisher: PEARSON
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Chapter 9, Problem 3RQ
Explanation of Solution
Customer relationship management:
- Customer relationship management is a methodology that manages an organization’s communication with their customers.
- This method uses client’s history with the company to improve business relationships.
- Modern customer relationship management constructs sustainable enduring customer relationships that generate value for company and customers.
Customer relationship management important to an organization:
- Without customers, a business cannot function...
Explanation of Solution
Partner relationship management:
- Partner relationship management is a mixture of software, plans, concepts, procedures that are used by corporations to modernize business process with partners who vend their products and services.
- A successful partner relationship management creates partnership between dealers and vendors that makes a profitable relationship...
Explanation of Solution
Tools and capabilities of CRM software for sales, marketing and customer service:
- CRM is sales department: Sales department uses CRM by the following ways:
- Customer service and support: It contains a wide range of customer services that helps the customers in making a cost effective and correct use of the products. It also contains planning, training, upgrading, maintaining the products.
- Sales force automation: It is a type of program that automates business tasks like controlling inventory, sales processing, tracing the interactions of customers and analyzing the performance.
- Contact management CRM: It is a type of CRM system that provides faster access to contact information of customers. It is often used with e-mail integration and activity management.
- Opportunity management CRM: This type of CRM tool aids to manage the sales opportunities and generates accurate forecasts for the business. It organizes key sales information that is important to maximize the leads...
Explanation of Solution
Differences between Operational CRM and Analytical CRM:
Operational CRM | Analytical CRM |
This system is used to support front-office (direct interaction with customers) business processes. | This system analyzes customer behavior and provides business intelligence. |
It is very efficient and it provides 3600 view of customers, personalized marketing, etc... |
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You will write a program that allows the user to keep track of college locations and details about each location. To begin you will create a College python class that keeps track of the csollege's unique id number, name, address, phone number, maximum students, and average tuition cost.
Once you have built the College class, you will write a program that stores College objects in a dictionary while using the College's unique id number as the key.
The program should display a menu in this order that lets the user:
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Construct a frequency polygon density estimate for the sample in Question 1, using bin width determined by Sturges’ Rule.
Chapter 9 Solutions
EBK ESSENTIALS OF MIS,
Ch. 9.2 - Prob. 1CQ1Ch. 9.2 - Prob. 2CQ1Ch. 9.2 - Prob. 3CQ1Ch. 9.2 - Prob. 4CQ1Ch. 9.3 - Prob. 1CQ2Ch. 9.3 - Prob. 2CQ2Ch. 9.3 - Prob. 3CQ2Ch. 9.3 - Prob. 4CQ2Ch. 9 - Prob. 1IQCh. 9 - Prob. 2IQ
Ch. 9 - Prob. 3IQCh. 9 - Prob. 1RQCh. 9 - Prob. 2RQCh. 9 - Prob. 3RQCh. 9 - Prob. 4RQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8HMPCh. 9 - Prob. 9HMPCh. 9 - Prob. 11HMPCh. 9 - Prob. 12CTPCh. 9 - Prob. 13CSQCh. 9 - Prob. 14CSQCh. 9 - Prob. 15CSQCh. 9 - Prob. 16CSQCh. 9 - Prob. 17CSQCh. 9 - Prob. 18MLMCh. 9 - Prob. 19MLM
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