Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9781259580093
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 1TS

What trade-offs are involved in deciding on whether to offer a product or service guarantee?

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Explain the trade offs that are involved in deciding on whether to offer a product or service guarantee.
What aspects of a product or service design make it attractive?
What are the core benefits should a product/service provides?
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