Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9781259580093
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 6P
Summary Introduction

To draw: The cause and effect diagram with the possible reasons of late delivery of part delivered from a supplier.

Introduction: Cause and effect diagram would represent the relationship between the effect and the possible cause to produce the effect. It makes the people to understand the causes of the problem.

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Prepare a cause-and-effect diagram to analyze the possible causes of late delivery of parts ordered from a supplier.
A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill         10 Room not ready at check-in         8 Room service delivery late          3 Long line at check-out   10 Week 2 Error on bill         12 Noise in hallway                2 Long line at check-out   5 Room dirty           10 Week 3 Not enough towels in room         5 Error on bill         7 Room service delivery late          6 Not enough close-up parking      2 Week 4 Room dirty           7 Error on bill         9 Room not ready at check-in         10 Long line at check-in       9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…
Analyse the risk of customer dissatisfaction with Cause and Effect Diagram for logistics service provider.
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