Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9781259580093
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Question
Chapter 9, Problem 12P
Summary Introduction
To determine: The typical characteristics of a pharmacy filling a prescription (service).
Introduction: Service quality helps to assess the degree of satisfaction that the customer received from the delivered service. It is the kind of evaluating the grade of how well the service delivered obeys the expectation of the customers. It also helps to identify the problems in the service and improve the client satisfaction.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Suppose you are going to have a prescription filled at a local pharmacy. Referring to the dimensions of service quality for each dimension, give an example of how you would judge the quality of the service
As a determinant of service quality assurance refers to
1. What are the determinants of service quality? 2. Explain the service quality model and each gap of the model. 3. What are prevention, appraisal, and failure (internal and external) costs.
Chapter 9 Solutions
Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
Knowledge Booster
Similar questions
- Identify and explain any FIVE service quality dimensions with ONE example from each dimension.arrow_forwarddrawing upon your analyses and discussions from Questions 1 to 3, aid Sarah in formulating a well-founded recommendation for Sick Kids Hospital. Justify your recommendation and include at least five Key Performance Indicators (KPIs) in your conclusion. You may refer to established or empirical KPIs derived from your examination of reports on similar initiatives within the healthcare sector.arrow_forwardFor a health care organization that offeres several service catagories, it is necessary to conduct service area analyses only in the most important service catagory. True/Falsearrow_forward
- Why is service quality more difficult to define than product quality? Explain with examples.arrow_forwardWhat precisely are measures for quality of service? What use do Quality of Service measurements serve?arrow_forwardPropose an explicit service guarantee for a fast-food restaurant. Clearly explain why you included the features of your service guarantee (maximum of one page). Do you think that a restaurant would adopt it? Why or why not?arrow_forward
- What do customer expectations have to do with service quality?arrow_forwarda) Differentiate between physical quality and service quality b) Discuss why quality control circles may not help to enhance quality management of service organizations?arrow_forwardTerraCycle Ltd management is keen on providing excellent quality products and services. They have asked you to examine how Service Quality and Total Quality Management could improve the quality of their Recycling Programmes. Produce a briefing paper examining the quality of the recycling/ reuse programmes offered by TerraCycle and evaluating the appropriateness of the two quality approaches for the company. Within your briefing paper, you should: Explain and differentiate between the two approaches (Service Quality and Total Quality Management). Provide an example from the recycling/ reuse programmes of how one of these two approaches is applied. Explain the appropriateness of the approach taken, what it takes to do, what it should deliver and suggest how it could be improved following the selected approach.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios