Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
Loose-leaf for Operations Management (The Mcgraw-hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9781259580093
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 9, Problem 17DRQ
Summary Introduction

To determine: The tools that can be used in process improvement

Introduction: Quality management is managing the products, services, or activities of an organization or individual to be flawless. It helps to maintain the level of excellence in the product or service.

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Select one process or quality approach and describe how it might be used to improve a process?
Describe a process for reducing costs, improving quality, and increasing customer satisfaction?
Explain what are the process improvement consultants and what are their responsibilities ?
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