OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 8, Problem 9DQ
Summary Introduction
To identify: The quality dimensions which are most likely to improve revenue and the one which reduces cost and revenue.
Introduction: The extent to which the customer needs and expectations are met for which a product accomplishes its purpose for a definite period of time is known as quality.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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- How can IT help reduce expenses and/or improve quality?arrow_forwardDifferentiate between performance specifications, designspecifications, and manufacturing specifications. Write sample specifications for a product or service of your choosingarrow_forwardThese are the major criteria for evaluating a measuring tool: validity, reliability, and practicality; provide three examples in business administration where you consider these measurement tools are used.arrow_forward
- For each of the following product, define quality from customer’s perspective and manufacturer’s perspective. Are the two perspectives different or same? Explain your observations Furniture Glass Warearrow_forwardCost management is used to analyze the cost consequences of different design choices and to measure and report the many aspects of quality, including all of the following except: Multiple Choice Wasted labor or materials. The nature of complaints, warranty costs, and product recalls. The short- and long-term goals of sustainability. The number of service calls. Production breakdowns.arrow_forwardIn each of the following, name the term defined or answer the question. Answers are listed at the bottom.1. This refers to the inherent value of the product in the marketplace and is a strategic decision for the firm.2. Relates to how well a product or service meets design specifications.3. Relates to how the customer views the ability of the product to meet his or her objectives.arrow_forward
- . Quality costs fall under two categories. Name each category and think of an example to illustrate the category.arrow_forwardCritical Thinking Quality is an important product objective, but quality can mean different things for different prod- ucts, such as durability, precision, aesthetic appeal, and so on. What does quality mean for the following products? a. Smartphone b. Pop-up tent c. Athletic wear d. Vacuum cleaner e. Pet food f. College educationarrow_forwardThe Omega Shoe Company manufactures a number of dif-ferent styles of athletic shoes. Its biggest seller is the X-Pacer running shoe. In 2008 Omega implemented a quality-management program. The company’s shoe pro-duction for the past three years and manufacturing costs are as follows. Only one-quarter of the defective shoes can be reworked, at acost of $2 apiece. Compute the manufacturing cost per goodproduct for each of the three years and indicate the annual percentage increase or decrease resulting from the quality-management program. Year 2008 2009 2010Units produced/input 32,000 34,600 35,500Manufacturing cost $278,000 291,000 305,000Percent good quality 78% 83% 90%arrow_forward
- 1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?arrow_forwardHow does the lack of quality, affects the entire organization from supplier to customer and from product design to maintenance?arrow_forwardHow is quality defined from a customer perspective?arrow_forward
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