OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 8, Problem 5DQ
Summary Introduction
To determine: The appropriate quality planning and
Introduction: The extent to which the customer needs and expectations are met for which a product accomplishes its purpose for a definite period of time is known as quality.
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Suppose you manufacture 10,000 wooden pencils per day. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.
Suppose you manufacture 10,000 wooden pencils perday. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.
1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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- Discuss the steps involved in strategic quality planning.arrow_forwardBriefly describe the philosophy of Total Quality Control and Quality Cost presented by Armand Feigenbaum.arrow_forwardHow can ISO specifications support an organisation with strategic planning? How can ISO standardise?arrow_forward
- How can IT help reduce expenses and/or improve quality?arrow_forwardWhat is the necessity for quality assurance?arrow_forwardMany companies say that their goal is to provide quality products or services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?arrow_forward
- What are the different quality characteristics you (as a consumer) would expect to find in the following three products: a DVD player, a pizza, running shoes?arrow_forwardDifferentiate between performance specifications, designspecifications, and manufacturing specifications. Write sample specifications for a product or service of your choosingarrow_forward. Quality costs fall under two categories. Name each category and think of an example to illustrate the category.arrow_forward
- Discuss the potential issues and challenges in implementing Total Quality Management (TQM) that are expected to be faced by a large manufacturing organization. This organization has several sites location, where the headquarters is based in Europe, while the other branches are located in South East Asia and Middle East countries. Thus, suggest an appropriate approach to overcome the issues and possible risks of failure in TQM implementationarrow_forwardExplain what an internal quality assurance bolan should contain?arrow_forwardCost management is used to analyze the cost consequences of different design choices and to measure and report the many aspects of quality, including all of the following except: Multiple Choice Wasted labor or materials. The nature of complaints, warranty costs, and product recalls. The short- and long-term goals of sustainability. The number of service calls. Production breakdowns.arrow_forward
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