OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 8, Problem 6DQ
Summary Introduction
To identify: The products and services which are relatively high and poor in quality and provide reasons whether companies providing high quality are more successful.
Introduction: The extent to which the customer needs and expectations are met for which a product accomplishes its purpose for a definite period of time is known as quality.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Why people choose aesthetic over quality?arrow_forwardHow does the quality variability affect food consumption/marketing? Be as specific as possible, and use an example to support your answer.arrow_forward1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?arrow_forward
- The following are true statements about quality systems except: a. The FDA’s quality systems regulations are highly prescriptive and subject to limited interpretation b. Senior executives have ultimate legal responsibility for the effectiveness of the company’s quality system c. Companies can implement their quality systems in a progressive manner, focusing on those elements most relevant to their stage of growth d. Quality systems can be a source of competitive advantage for a companyarrow_forwardCompare and contrast the two dimensions of product quality.arrow_forwardShould loyal consumers (VLC) be offered quality products and services at premium rates because their business demand is high? Can they be allowed less service if their VLC is low? Please explain.arrow_forward
- Explain how to design high-quality product features that will satisfy customers. You may include the following in your report: a) Customer Satisfaction Measurement b) ACSI Customer Satisfaction Model c) Important Products and Services Qualityarrow_forwardInvestigate the mission of each of the following standards organizations. For each of the organizations listed, write a one-page memo to your instructor about its mission and role.a. The European Committee for Electrotechnical Standardization (CENELEC)b. European Telecommunication Standards Institute (ETSI)c. Pan American Standards Commission (COPANT)d. Bureau of Indian Standards (BID)e. Hong Kong Standards and Testing Centre Ltd. (HKSTC)f. Korea Academy of Industrial Technology (KAITECH)g. Singapore Academy of Industrial Technology (PSB)h. Standards New Zealand (SNZ)arrow_forwardSummarize and create conclusion to this statement: We all know that the first factor that the customer is looking for before buying the product is the quality of the goods. If the company decided to use low-cost materials in order to reduce the total cost of goods sold and for them to lift up the net income, then it will only result to a negative outcome. A company's overall strength can be maintained by focusing on quality. It has a wide range of effects on a business. When a company tries to save money by using low-cost raw materials, it may end up producing low-quality products with defects and errors. The cost of poor quality includes not only costs associated with product defects, but also costs associated with company procedures, practices, or operations that result in defects or errors. Poor quality can also harm your brand, impair consumer relationships, and add significant operational and financial costs.arrow_forward
- Do you believe that CEOs and business managers should be skeptical about the quality movement, or should they embrace the quality movement and try to involve their firms in as many quality initiatives as possible? Explain your answer.arrow_forwardThe top three brands in a product category typically share the market in which one of the following ratios: 1:2:3 40:30:10 3:2:1 4:2:1arrow_forwardSelect a specific product or service and discuss how the eight dimensions of quality impact its overall acceptance by consumersarrow_forward
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