Operations and Supply Chain Management 9th edition
Operations and Supply Chain Management 9th edition
9th Edition
ISBN: 9781119320975
Author: Roberta S. Russell, Bernard W. Taylor III
Publisher: WILEY
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Chapter 5, Problem 8P
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To explain: Determine L, Lq, W, Wq and ρ given that the advisor takes 5 minutes to approve each schedule and student rate of arrival is 10 per hour.

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During registration at State University every semester, students in the college of business musthave their courses approved by the college adviser. It takes the adviser an average of 2 minutesto approve each schedule, and students arrive at the adviser’s office at the rate of 28 per hour. Compute L, Lq,W,Wq and U.
Please build and simulate the following model in ARENA.In this model, car loan applications arrive at processing center approximately every 5 minutes. At this point, 1 of 5 loan officers will review the application to ensure that it is complete. This review step usually takes 15 minutes, but can be as short as 12 minutes or as long as 18 minutes. Applications are sent to an automatic processing machine where they are processed. This process can take from 0.5 to 1.5 hours to complete, but usually requires 1 hour. It is assumed that the automatic processor can process as many applications as needed.After processing, the results are reviewed by a loan officer who will write either an acceptance or rejection document. This task usually takes 7 minutes, but can require anywhere from 5 to 10 minutes to complete.At this point the loan application process is complete, and the acceptance or rejection document is sent to the customer.Run this simulation for one 8-hour day (5 replications).
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Operations and Supply Chain Management 9th edition

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