Concept explainers
a)
To generate: The additional services or improvements in service delivery for a banking.
Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.
b)
To generate: The additional services or improvements in service delivery for a higher education.
Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.
c)
To generate: The additional services or improvements in service delivery for a healthcare.
Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.
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Operations and Supply Chain Management 9th edition
- Explain the concept of the service gap model and its relevance in service quality management.arrow_forwardService requires employees to interact with customers. What are the potential challenges to provide services via the Internet? about the characteristics of service.arrow_forwardBefore, it was thought that a service-oriented architecture (SOA) was necessary for a service-oriented methodology to be implemented. The broad use of RESTful services belies the reality that they have not been standardised. What do you believe is driving the rising demand for RESTful services, and what reasons could be at play? Is there an insufficient number of guidelines to prevent their spread and adoption?arrow_forward
- Explain the service delivery system matrix?arrow_forwardDavid Jones is part of streamlining its service model has introduced new accounting, merchandise and planning systems. As a training consultant you ahve been asked to propose and justify a training option that would be appropriate to train the employees in this new service modelarrow_forwardWhat are the four potential gaps in the Service Gaps Model? What is the model designed to do?arrow_forward
- What would the ROI be when using a self-service kiosk in a hotel?arrow_forwardDiscuss and differentiate the services under SSARS and SSAES. Select three of the said services and give examples/scenarios on how such services are applied. Answer thoroughly.arrow_forward13. Which of the following is one of the three contrasting approaches to delivering on-site service? Multiple Choice Retail approach Professional approach Quality approach Production-line approach Stock market approacharrow_forward
- Discuss the various characteristics of high - contact and low contact services in operations ?arrow_forwardClarify the difference between high-contact and low-contact services. Explain how the nature of the customer's experience may differ between the two and how you might manage the differences.arrow_forwardMany terminals’ studies reported that a freight car spends an average of 62% per cent of its time in either terminal yards or intermediate yards, which is does not producing any revenue. The car spends only 14 per cent of its time in line haul operations and, of this, only 6.6 per cent in revenue producing service; from the theoretical background that you have, analyze the activities that consume most of the freight car time and assess the added value of these activities.arrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,