Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 3.2, Problem 9P
Summary Introduction

To think critically about: Types of organizations facing challenges in aligning operational KPIs and strategic priorities.

Introduction: Key Performance Indicators (KPI’s) are utilized by organizations to assess performance in organizations. They are used as measurable values that enable the organization to measure the success of the performance, these are used to evaluate: key objectives, departmental performance, overall performance, and individual performances. Aligning operational KPI’s with strategic priorities is essential to ensure the organization is headed down the right path, however certain organization face difficulties in doing so.

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