Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 3.2, Problem 12P
Summary Introduction

Interpretation: The reason behind the KPIs proposed by Mr. GR and CX (1992) has not been very widely implemented.

Concept Introduction:

Key Performance Indicators, often called KPIs refers to the type of measure that is used to determine the performance of a firm against its strategic goals. KPI technique can be used to analyze the operational performance of an organization, departments, and projects against the target.

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