Production and Operations Analysis, Seventh Edition
Production and Operations Analysis, Seventh Edition
7th Edition
ISBN: 9781478623069
Author: Steven Nahmias, Tava Lennon Olsen
Publisher: Waveland Press, Inc.
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Chapter 3.2, Problem 8P
Summary Introduction

To think critically about: Effectiveness and effectiveness related Key Performance Indicators (KPI’s).

Introduction: The effectiveness measures how well the resource utilization is taking place. The efficiency discusses how sound the process is in exceeding and meeting customer’s needs and expectations.

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