Operations and Supply Chain Management
Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
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Chapter 3, Problem 2DQ
Summary Introduction

To explain: The way QFD approach helps and the limitations of the approach.

Quality function deployment (QFD):

It is a method developed to transform the needs of a customer into a product. It helps in clearly defining the customer requirements and converting them into detailed engineering specification and plans to transform into the required product.

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