Operations and Supply Chain Management
Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
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Chapter 3, Problem 2.2CQ
Summary Introduction

Case summary:

Dental spa is a service opening in major cities in Country UA. These are additional features among mounted TV sets with noise-free headphones, pedicures, and others. These are services that are increasing on the idea of delivering any type of services along with dentistry activities.

To explain: Some of the main areas of complexity and divergence in this type of operation which is relative to the dental clinic.

Service design:

It is the process of planning and organizing the infrastructure, planning, in order to improve the service and also the interaction between the service provider and the customer.

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