Operations and Supply Chain Management
Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
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Chapter 3, Problem 7OQ
Summary Introduction

To explain: The difference between service processes and manufacturing processes in terms of design and operation.

Design of products and services:

The design of a product or a service takes into consideration what the customer actually wants from the product. A product or service is designed based on the effective generation and development of ideas.

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