Basic Business Statistics, Student Value Edition
14th Edition
ISBN: 9780134685113
Author: Mark L. Berenson, David M. Levine, David F. Stephan, Kathryn Szabat
Publisher: PEARSON
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Chapter 2, Problem 95PS
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years, In particular, the flooring department had expended from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the received 50 complaints concerning installation. The number of days between the receipt of the complaint and the resolution of the complaint of the complaint and the resolution of the complaint for the 50 complaints, stored in Furniture, are:
a. Construct a frequency distribution and a percentage distribution.
b. Construct a histogram and a percentage
c. Construct a cumulative percentage distribution and plot a cumulative percentage polygon(ogive).
d. On the basis of the results of
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One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a frequency distribution and a percentage…
One of the major measures of the quality of service provided by an organization is the speed with which the organization responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. A business objective of the company was to reduce the time between when the complaint is received and when it is resolved. During a recent year, the company received 50 complaints concerning carpet installation. The data from the 50 complaints, represent the number of days between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a histogram and a percentage polygon.
One of the major measures of the quality of service provided by an organization is the
speed with which the organization responds to customer complaints. A large family-held
department store selling furniture and flooring, including carpet, had undergone a major
expansion in the past several years. In particular, the flooring department had expanded from 2
installation crews to an installation supervisor, a measurer, and 15 installation crews. A
business objective of the company was to reduce the time between when the complaint is
received and when it is resolved. During a recent year, the company received 50 complaints
concerning carpet installation. The data from the 50 complaints, represent the number of days
between the receipt of the complaint and the resolution of the complaint:
54 5 35 137 31 27 152 2 123 81 74 27
11 19 126 110 110 29 61 35 94 31 26 5
12 4 165 32 29 28 29 26 25 1 14 13
13 10 5 27 4 52 30 22 36 26 20 23
33 68
Construct a cumulative percentage distribution and…
Chapter 2 Solutions
Basic Business Statistics, Student Value Edition
Ch. 2 - A categorical variable has three categories, with...Ch. 2 - The following data represent the responses to two...Ch. 2 - The following table, stored in Smartphones Sales,...Ch. 2 - The Consumer Financial Protection Bureau reports...Ch. 2 - In addition to the impact of Big Data, what...Ch. 2 - This table represents the summer power-generating...Ch. 2 - Timetric’s 2016 survey of insurance...Ch. 2 - A survey of 1,520 Americans adults asked “Do you...Ch. 2 - A study of selected Kickstarter projects showed...Ch. 2 - Do special recommendations increase ad...
Ch. 2 - Construct an ordered array, given the following...Ch. 2 - Construct an ordered array, given the following...Ch. 2 - Planning and preparing for the unexpected,...Ch. 2 - Data was collected on salaries of compliance...Ch. 2 - The file NBACost contains the total cost ($ ) for...Ch. 2 - The file Utility contains the following data about...Ch. 2 - How much time do commuters living in or near...Ch. 2 - How do the average credit scores of people living...Ch. 2 - One operation of a mill is to cut pieces of steel...Ch. 2 - Call centers today play an important role in...Ch. 2 - The financial service call centre in problem 2.20...Ch. 2 - The file Bulbs contains the life (in hours) of a...Ch. 2 - The file Drink Contains the following data for the...Ch. 2 - A survey of online shoppers revealed that in 2015...Ch. 2 - How do college students spend their day? The 2016...Ch. 2 - The Energy Information Administration reported the...Ch. 2 - The Consumer Financial Protection Bureau reports...Ch. 2 - The following table indicates the percentage of...Ch. 2 - Timetric’s 2016 survey of insurance...Ch. 2 - A survey of 1,520 American adults asked “Do you...Ch. 2 - A study of selected Kickstarter projects showed...Ch. 2 - Do special recommendations increase ad...Ch. 2 - Construct a stern-and-leaf display, given the...Ch. 2 - Construct an ordered array, given the following...Ch. 2 - The following is a stern-and0-leaf display...Ch. 2 - The file NBACost contains the total cost in$ for...Ch. 2 - The file MobileSpeed contains the overall download...Ch. 2 - The file Utility contains the following data about...Ch. 2 - As player salaries have increases, the cost of...Ch. 2 - The following histogram and cumulative percentage...Ch. 2 - How much time do Americans living in cities spend...Ch. 2 - How do the average credit scores of people living...Ch. 2 - One operation of a mill is to cut pieces of steel...Ch. 2 - Call centers today play an important role in...Ch. 2 - The financial service call center in problem 2.44...Ch. 2 - The file Bulbs contains the life (in hours) of a...Ch. 2 - The data stored in Drink represents the amount of...Ch. 2 - The following is a set of data from a sample of...Ch. 2 - The following is a series of annual sales...Ch. 2 - Movie companies need to predict the gross receipts...Ch. 2 - Data were collected on the typical cost of dining...Ch. 2 - The file Mobile contains the overall download and...Ch. 2 - A Pew Research Center survey found a noticeable...Ch. 2 - How have stocks performed in the past? The...Ch. 2 - The file NewHomeSales contains the number of new...Ch. 2 - The file Movie Attendance 16 contains the yearly...Ch. 2 - The Super Bowl is a big viewing event watched by...Ch. 2 - Using the sample of retirement funds stored in...Ch. 2 - Using the sample of retirement funds stored in...Ch. 2 - Prob. 60PSCh. 2 - Using the sample of retirement funds stored in...Ch. 2 - Prob. 62PSCh. 2 - Using the sample of retirement funds stored in...Ch. 2 - Prob. 64PSCh. 2 - Using the sample of retirement funds stored in...Ch. 2 - Prob. 66PSCh. 2 - Prob. 67PSCh. 2 - Prob. 68PSCh. 2 - Prob. 71PSCh. 2 - Prob. 72PSCh. 2 - Examine the following visualization, adapted from...Ch. 2 - Prob. 75PSCh. 2 - Prob. 76PSCh. 2 - How do histograms and polygons differ in...Ch. 2 - Why would you construct a summary table?Ch. 2 - What are the advantages and disadvantage of using...Ch. 2 - Compare and contrast the bar chart for categorical...Ch. 2 - What is the difference between a time-series plot...Ch. 2 - Why is it said that the main feature of a Pareto...Ch. 2 - What are the three different ways to break down...Ch. 2 - How can a multidimensional table differ from a...Ch. 2 - What type of insights can you gain from a...Ch. 2 - Prob. 86PSCh. 2 - What is the difference between a time-series plot...Ch. 2 - The following table shown in the TextbookCosts...Ch. 2 - The following table represents the market share...Ch. 2 - B2B marketers in North America were surveyed about...Ch. 2 - The owner of a restaurant that services...Ch. 2 - Suppose that the owner of the restaurant in...Ch. 2 - The following data represents the pounds per...Ch. 2 - The Air Travel Consumer Report, a monthly product...Ch. 2 - One of the major measures of the quality of...Ch. 2 - The file DomesticBeer Contains the percentage...Ch. 2 - Prob. 97PSCh. 2 - The file CDRate contains the yields for one-year...Ch. 2 - The file CEO 2016 includes the total compensation...Ch. 2 - Prob. 100PSCh. 2 - What was the average price of a room at two-star,...Ch. 2 - The file Protein contains calorie and cholesterol...Ch. 2 - The file Natural Gas contains the U.S. monthly...Ch. 2 - The data stored in Drink represent the amount of...Ch. 2 - Prob. 105PSCh. 2 - A/B testing allows business to test a new design...Ch. 2 - Referring to the results from Problem 2.100 on...
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