Basic Business Statistics, Student Value Edition
14th Edition
ISBN: 9780134685113
Author: Mark L. Berenson, David M. Levine, David F. Stephan, Kathryn Szabat
Publisher: PEARSON
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Textbook Question
Chapter 2, Problem 45PS
The financial service call center in problem 2.44 also monitors call duration, which is the amount of time speaking to customer to the phone. The file callDuration contains the following data for time, in seconds spent by agent talking to 50 customers.
a. Construct a percentage histogram and a percentage
b. Construct a cumulative percentage polygon.
c. What can you conclude about call center performance if a call duration target of less than 240 seconds is set?
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Chapter 2 Solutions
Basic Business Statistics, Student Value Edition
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