Basic Business Statistics, Student Value Edition
14th Edition
ISBN: 9780134685113
Author: Mark L. Berenson, David M. Levine, David F. Stephan, Kathryn Szabat
Publisher: PEARSON
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Textbook Question
Chapter 2, Problem 21PS
The financial service call centre in problem 2.20 also monitors call duration, the amount of time spent speaking to customers on the phone. The file callDuration contains the following data for time, in seconds, spent by agent talking to 50 customers:
a. Construct a frequency distribution and a percentage distribution.
b. Construct a cumulative percentage distribution.
c. What can you conclude about call centre performance if a call duration target of less than 240 seconds is set?
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Chapter 2 Solutions
Basic Business Statistics, Student Value Edition
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