OPERATIONS MANAGEMENT CUSTOM ACCESS
OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
bartleby

Videos

Textbook Question
Book Icon
Chapter 2, Problem 6P

Founded in 1970, ABC is one of the world’s largest insurance companies with locations in 28 countries. Given the following description, flowchart the new policy setup process as it existed in 1970: Individual customers who wanted to set tip a new policy would visit one of ABC’s 70 branch offices or make con tact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ division in London. In addition, a customer might also fill mil the application at home and send it directly to any number of ABC locations, which would then transfer it to the London operation. Once received, XYZ separated the various parts of the application, then scanned and digitized it. The electronic image was then retrieved from a server and delivered to an associate’s desktop client computer. The associate was responsible for entering the information on the form into the appropriate database. If the information supplied on the application was complete, a confirmation notice was automatically printed and sent to the customer. If the information was incomplete, then another associate, trained to deal with customers on the telephone, would call the customer to obtain the additional information. If the customer noticed something wrong on the confirmation notice received, she or he would either call a toll-free number or send in a letter describing the problem. The Customer Problem Resolution division dealt with problems arising at this point. An updated confirmation notice was sent to the customer. If the information was correct, the application transaction was complete.

Blurred answer
Students have asked these similar questions
Wal Mart, although they are not a manufacturing company, uses sophisticated computer software to forecast sales and order products to be stocked in their stores so that they do not run out of the things shoppers are looking for. What kind of software system does Wal Mart likely use? Group of answer choices a) Inventory control b) Just-in-time ordering c) E-procurement d) Materials Requirement Planning (MRP)
Please answer correct explain plz asap
Explain the key elements of the service marketing mix (7Ps) and their relevance to service businesses.

Chapter 2 Solutions

OPERATIONS MANAGEMENT CUSTOM ACCESS

Knowledge Booster
Background pattern image
Operations Management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Process selection and facility layout; Author: Dr. Bharatendra Rai;https://www.youtube.com/watch?v=wjxS79880MM;License: Standard YouTube License, CC-BY