Concept explainers
(a)
To determine:
Develop a tally sheet or checklist of the different reason of rejection
Introduction:
Tally sheet or checklist refer to the check sheet which is used for collection information through analysis and observation. Tally sheet is used to observe how often things has happened or the things will happen to count the goods.
(b)
To determine:
Develop a pareto chart to identify more significant type of rejection
Introduction:
A pareto chart refers to the chart that have bar and line graphs. In pareto chart, individual value is represented by bars and total value is represented by line.
(c)
To determine:
Cause of most significant type of rejection using cause-and-effect diagram.
Introduction:
Cause-and-effect diagram determines the reasons why the things had has happened or might will happen after organizing effective cause into lower categories.
Want to see the full answer?
Check out a sample textbook solutionChapter 2 Solutions
OPERATIONS MANAGEMENT CUSTOM ACCESS
- Assess the pros and cons of Sam’s decision to use focus groups to generate the list of questions for service quality in place of using standard scale, SERVQUAL.?arrow_forwardExplain what an internal quality assurance bolan should contain?arrow_forwardWhy the quality control officer wants a written record of spoiled materials?arrow_forward
- Why are formal approaches used, and what do they hope to accomplish?Using specifications requires at least four input parameters.arrow_forwardOf the four categories in a typical COQ report, which category of quality cost is the most damagingto the organization? Why is this the case?arrow_forwardplease answer within 30 minutes. its urgent.arrow_forward
- Use of ISO 9004:2018 Quality Maturity Model for Achieving High Performance in my company Give guidance on methodology for this study. Specify:• Research methods to be used (quantitative, qualitative or mixed methods).• Research design to be followed• Sampling procedure and Sample Size• Data collection procedure and instrument development• Statement of ethical clearancearrow_forwardWhat kind of validation and verification will be employed in a customer relationship management system?arrow_forwardWhat Is acceptable quality level (AQL)?arrow_forward
- discuss the 8 principles of a Quality Management Systems, utilising practical examples for each principle (You can an existing company for application purposes). 1.Customer focus 2. Leadership 3. Involvement of people 4. Process approach 5. Systems approach 6. Continual improvement 7. Factual approach to decision making 8. Mutally beneficial suppliers relationsarrow_forwardTerraCycle Ltd management is keen on providing excellent quality products and services. They have asked you to examine how Service Quality and Total Quality Management could improve the quality of their Recycling Programmes. Produce a briefing paper examining the quality of the recycling/ reuse programmes offered by TerraCycle and evaluating the appropriateness of the two quality approaches for the company. Within your briefing paper, you should: Explain and differentiate between the two approaches (Service Quality and Total Quality Management). Provide an example from the recycling/ reuse programmes of how one of these two approaches is applied. Explain the appropriateness of the approach taken, what it takes to do, what it should deliver and suggest how it could be improved following the selected approach.arrow_forwardThe American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).arrow_forward