OPERATIONS MANAGEMENT CUSTOM ACCESS
OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Chapter 2, Problem 33P

(a)

Summary Introduction

To determine:

Develop a tally sheet or checklist of the different reason of rejection

Introduction:

Tally sheet or checklist refer to the check sheet which is used for collection information through analysis and observation. Tally sheet is used to observe how often things has happened or the things will happen to count the goods.

(b)

Summary Introduction

To determine:

Develop a pareto chart to identify more significant type of rejection

Introduction:

A pareto chart refers to the chart that have bar and line graphs. In pareto chart, individual value is represented by bars and total value is represented by line.

(c)

Summary Introduction

To determine:

Cause of most significant type of rejection using cause-and-effect diagram.

Introduction:

Cause-and-effect diagram determines the reasons why the things had has happened or might will happen after organizing effective cause into lower categories.

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At Conner Company, a custom manufacturer of printedcircuit boards, the finished boards are subjected to a finalinspection prior to shipment to its customers. As Conner’squality assurance manager, you are responsible for making a presentation to management on quality problems at the be-ginning of each month. Your assistant has analyzed the rejectmemos for all the circuit boards that were rejected during thepast month. He has given you a summary statement listingthe reference number of the circuit board and the reason forrejection from one of the following categories:A = Poor electrolyte coverageB = Improper laminationC = Low copper platingD = Plating separationE = Improper etchingFor 50 circuit boards that had been rejected last month, thesummary statement showed the following:C B C C D E C C B A D A C C C B C A C D C A C C BA C A C B C C A C A A C C D A C C C E C C A B A Ca. Prepare a tally sheet (or checklist) of the different reasonsfor rejection.b. Develop a Pareto chart to identify…
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Chapter 2 Solutions

OPERATIONS MANAGEMENT CUSTOM ACCESS

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