OPERATIONS MANAGEMENT CUSTOM ACCESS
OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
bartleby

Concept explainers

Question
Book Icon
Chapter 2, Problem 23P

(a)

Summary Introduction

To determine:

From the given data the time a new employee will take to assemble the second window if management estimates correct assumptions along with the time the 16th will take to accomplish the task.

Introduction:

From the given data, it has been observed that the main complaint is regarding the late delivery of the pizza and less complaint is regarding the Pizza is partially eaten.

(b)

Summary Introduction

To determine:

Develop a cause-and-effect diagram for the given data.

Introduction:

The manager of the Pizza store is trying to understand the root cause of the problem and organized a meeting with all the delivery boys and asked the causes of the late delivery of the pizza. After 1 week, drivers submit their reports and describes the root cause of the problem which will be discussed in the cause-and-effect diagram.

Blurred answer
Students have asked these similar questions
The manager of Perrotti’s Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Frequency Topping is stuck to box lid 17 Pizza arrives late 35 Wrong topping or combination 9 Wrong style of crust 6 Wrong size 4  Pizza is partially eaten 3 Pizza never arrives 6 a. Use a Pareto chart to identify the “vital few” delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures.b. The manager of Perrotti’s Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries:delivery vehicle broke down, couldn’t make it across town to deliver second pizza in time, couldn’t deliver four pizzas to four different customers in time, kitchen was late in producing order, got…
Describe three recent situations in which you were directlyaffected by poor product or service quality.
What role does quality management planning play in ensuring the supply chain is error-proof?

Chapter 2 Solutions

OPERATIONS MANAGEMENT CUSTOM ACCESS

Knowledge Booster
Background pattern image
Operations Management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
  • Text book image
    MARKETING 2018
    Marketing
    ISBN:9780357033753
    Author:Pride
    Publisher:CENGAGE L
    Text book image
    Marketing
    Marketing
    ISBN:9780357033791
    Author:Pride, William M
    Publisher:South Western Educational Publishing
Text book image
MARKETING 2018
Marketing
ISBN:9780357033753
Author:Pride
Publisher:CENGAGE L
Text book image
Marketing
Marketing
ISBN:9780357033791
Author:Pride, William M
Publisher:South Western Educational Publishing