OPERATIONS MANAGEMENT CUSTOM ACCESS
OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Chapter 2, Problem 29P
Summary Introduction

To explain:

Outline a cause-and-effect diagram to arrange the cause of delayed flight departure along with the detailed set of causes point out by the manager.

Introduction:

There might be any reason fora delayed flight. Passenger, technical issue, custom check, and security check are some of the important reasons that may cause delayed flight. Nature’s activities including Rain, fog may also cause the delayed of flights.

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(a) A review of crash records shows that a signalised intersection is a hazardous location because of abnormally high number of collisions. By taking Universiti Tun Hussein Onn Malaysia signalised Intersection as the study area, suggest the possible causes of the crash, and the possible study to be conducted in order to determine the actual causes. (b) Residents of a local neighbourhood have been complaining to local authority that vehicles are using their side streets as shortcut to avoid rush hour traffic. Discuss the option available to the local authority to address residents' concern.
Create a cause-and-effect diagram (fishbone diagram) to identify the potential rootcause(s) of patrons' dissatisfaction with the services of an airline.

Chapter 2 Solutions

OPERATIONS MANAGEMENT CUSTOM ACCESS

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