OPERATIONS MANAGEMENT CUSTOM ACCESS
11th Edition
ISBN: 9780135622438
Author: KRAJEWSKI
Publisher: PEARSON EDUCATION (COLLEGE)
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Chapter 2, Problem 29P
Summary Introduction
To explain:
Outline a cause-and-effect diagram to arrange the cause of delayed flight departure along with the detailed set of causes point out by the manager.
Introduction:
There might be any reason fora delayed flight. Passenger, technical issue, custom check, and security check are some of the important reasons that may cause delayed flight. Nature’s activities including Rain, fog may also cause the delayed of flights.
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The manager of Perrotti’s Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered.
Problem
Frequency
Topping is stuck to box lid
17
Pizza arrives late
35
Wrong topping or combination
9
Wrong style of crust
6
Wrong size
4
Pizza is partially eaten
3
Pizza never arrives
6
a. Use a Pareto chart to identify the “vital few” delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures.b. The manager of Perrotti’s Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries:delivery vehicle broke down, couldn’t make it across town to deliver second pizza in time, couldn’t deliver four pizzas to four different customers in time, kitchen was late in producing order, got…
Chapter 2 Solutions
OPERATIONS MANAGEMENT CUSTOM ACCESS
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A cause and effect diagram may be useful in identifying the root of the issue and its repercussions.arrow_forwardExplain how poor quality of goods and services is an indicator of an inadequate control system.arrow_forward. The manager of Perrotti's Pizza collects data concerning customer complaints about pizza delivery. Either the pizza arrives late, or the wrong pizza is delivered. Problem Topping is stuck to box lid Pizza arrives late Wrong topping or combination Wrong style of crust Wrong size Pizza is partially eaten Pizza never arrives Frequency 17 35 9 6 4 3 6 a. Use a Pareto chart to identify the "vital few" delivery problems. Comment on potential root causes of these problems and identify any especially egregious quality failures. b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After 1 week, the logs included the following entries: delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was…arrow_forward
- Advise the risk manager on how to prevent accidents using fourbasic methods.arrow_forwardwhat is the general trend for incident rate? or observation of an incident rate?arrow_forwardIdentify 25 key benchmarks for hospitals within the U.S. healthcare system. Align the benchmarks into one of the three broad categories – quality, operations, and financial. If you feel the benchmark doesn’t align with these three categories, please fill in which category you would place it in. You must have at least 5 benchmarks in each broad category. Then identify the industry standard, whether the mean or median (each metric is different), and record them in a table format similar to the template provided in Table 1 (see Appendix). This is an example of identifying industry best practices and aligning healthcare facilities with evidence-based outcomes. Make sure you identify a true benchmark and not just an operating statistic. Example, the total number of beds or outpatient visits is not a benchmark. A better example of a benchmark would be “cost per bed”, or “revenue per outpatient visit.” You may not be able to find a metric for some benchmarks, but if you combine…arrow_forward
- Summarize the case study of Panera Bread. What was the issue and what was the solution? Identify the PESTEL factors in the Panera Bread case study. Here are some ideas related to the Panera Bread Company:arrow_forwardUsing a root cause diagram, what are the problems in conducting online class?arrow_forwardWould you please provide a very short scenario concerning needs analysis in the watch company? thank you so mucharrow_forward
- Azril's Pizza Bagooz (APB) is a small dining and delivery Restaurant. APB's labor forces, selected from the local residents, are temporary and part time. APB is concerned with recent complaint, as tabulated on the following tally sheet, COMPLAINT TALLY Wrong topping Topping Stuck HH HH HIH I Wrong Size Pizza Late Delivey Wrong Crust Pizza no-show Pizza Eaten II Use this data to build a Pareto chart to help identify the "vital few" problems. Next, build fishbone diagram based on the most vital problem. Do come up with at least two (2) of the solutions for the vital problem.arrow_forwardEvaluate the relationship between the housekeeping department and other departments in the hotel to provide effective quality accommodation servicesarrow_forwardProblem Chick-n-Gravy Dinner Line The operations manager of a firm that produces frozen dinners had received complaints from numerous supermarkets about the firm's Chick-n-Gravy dinners. The manager then asked her assistant, Ann, to investigate the matter and to report her recommendations. Ann's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing label, spills/mixed items, unacceptable taste, and improperly sealed packages. Next, she took samples of dinners from the two production lines and examined each sample, making note of any defects that she found. A summary of those results is shown in the table. The data resulted from inspecting approximately 800 frozen dinners. What should Ann recommend to the manager? DEFECT OBSERVED Missing Label Spill/ Mixed Unacceptable Taste Improperly Sealed Date Time Line Underfilled 5/12 0900 1 5/12 1330 2 5/13 1000 2 5/13 1345 1 5/13 1530 5/14…arrow_forward
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