Operations and Supply Chain Management 9th edition
9th Edition
ISBN: 9781119320975
Author: Roberta S. Russell, Bernard W. Taylor III
Publisher: WILEY
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Chapter 2, Problem 42Q
Summary Introduction
To explain: The reason why this process does not affect the sales.
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Look for product that has been existing in the market for more than 10 years . Research on how the product was able to sustain its market for the past 10 years . Present remarkable changes in the product with pictures and relate how the changes had affected the company in its operation . Determine the role of quality in the changes made throughout the years
Summarize and create conclusion to this statement:
We all know that the first factor that the customer is looking for before buying the product is the quality of the goods. If the company decided to use low-cost materials in order to reduce the total cost of goods sold and for them to lift up the net income, then it will only result to a negative outcome. A company's overall strength can be maintained by focusing on quality. It has a wide range of effects on a business. When a company tries to save money by using low-cost raw materials, it may end up producing low-quality products with defects and errors. The cost of poor quality includes not only costs associated with product defects, but also costs associated with company procedures, practices, or operations that result in defects or errors. Poor quality can also harm your brand, impair consumer relationships, and add significant operational and financial costs.
1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?
Chapter 2 Solutions
Operations and Supply Chain Management 9th edition
Ch. 2 - Prob. 2.1ASCCh. 2 - Prob. 3.1ASCCh. 2 - Prob. 4.1ASCCh. 2 - Prob. 5.1ASCCh. 2 - Prob. 6.1ASCCh. 2 - Prob. 7.1ASCCh. 2 - Prob. 8.1ASCCh. 2 - Prob. 9.1ASCCh. 2 - Prob. 10.1ASCCh. 2 - Prob. 11.1ASC
Ch. 2 - Prob. 13.1ASCCh. 2 - Prob. 1QCh. 2 - Prob. 2QCh. 2 - Prob. 3QCh. 2 - Prob. 4QCh. 2 - Prob. 5QCh. 2 - Prob. 6QCh. 2 - Prob. 8QCh. 2 - Prob. 9QCh. 2 - Prob. 10QCh. 2 - Prob. 12QCh. 2 - Prob. 13QCh. 2 - Prob. 14QCh. 2 - Prob. 15QCh. 2 - Prob. 17QCh. 2 - Prob. 21QCh. 2 - Prob. 22QCh. 2 - Prob. 23QCh. 2 - Prob. 24QCh. 2 - Prob. 25QCh. 2 - Prob. 26QCh. 2 - Prob. 27QCh. 2 - Prob. 28QCh. 2 - Prob. 29QCh. 2 - Prob. 30QCh. 2 - Most students live in a dormitory or apartment...Ch. 2 - Prob. 32QCh. 2 - Describe, in general, how the J.D. Power Circle...Ch. 2 - Select a product that you own (like a cell phone,...Ch. 2 - Prob. 35QCh. 2 - Prob. 36QCh. 2 - Prob. 37QCh. 2 - Prob. 38QCh. 2 - Prob. 39QCh. 2 - Prob. 40QCh. 2 - Prob. 41QCh. 2 - Prob. 42QCh. 2 - Prob. 43QCh. 2 - Prob. 44QCh. 2 - Prob. 45QCh. 2 - Prob. 47QCh. 2 - Prob. 48QCh. 2 - Prob. 49QCh. 2 - Prob. 50QCh. 2 - Prob. 51QCh. 2 - Prob. 55QCh. 2 - Prob. 56QCh. 2 - Prob. 57QCh. 2 - Prob. 60QCh. 2 - Prob. 61QCh. 2 - Prob. 67QCh. 2 - Prob. 68QCh. 2 - Prob. 1PCh. 2 - The Backwoods American company in Problem 2-1...Ch. 2 - Prob. 3PCh. 2 - In Problem 2-3, if the direct manufacturing cost...Ch. 2 - Prob. 5PCh. 2 - The Colonial House Furniture Company manufactures...Ch. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Prob. 11PCh. 2 - Prob. 12PCh. 2 - Prob. 14PCh. 2 - Prob. 1.1CPCh. 2 - Prob. 2.1CPCh. 2 - Prob. 3.1CPCh. 2 - Prob. 3.3CPCh. 2 - Prob. 3.4CPCh. 2 - Prob. 3.5CPCh. 2 - Prob. 3.6CPCh. 2 - Prob. 3.7CPCh. 2 - Prob. 3.8CPCh. 2 - Prob. 4.1CP
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- You are designing a supermarket website, which allows users to do their groceries online. The best way to test your design is by having the users go through your product as you watch them try to buy their groceries. Explain the primary focus needs to be concerned with when users are involved in the usability testingarrow_forwardGive an example of the kind of ordinal data that may be gathered in a test of the usability of a productarrow_forwardIf most consumers cannot identify any difference in quality among similar products, consumers will be most likely to choose which product to buy based on: the price of the product. the firm's cost of production. the size of the producing firm. geographic origin of the product.arrow_forward
- The following are true statements about quality systems except: a. The FDA’s quality systems regulations are highly prescriptive and subject to limited interpretation b. Senior executives have ultimate legal responsibility for the effectiveness of the company’s quality system c. Companies can implement their quality systems in a progressive manner, focusing on those elements most relevant to their stage of growth d. Quality systems can be a source of competitive advantage for a companyarrow_forwardExplain how to design high-quality product features that will satisfy customers. You may include the following in your report: a) Customer Satisfaction Measurement b) ACSI Customer Satisfaction Model c) Important Products and Services Qualityarrow_forwardYou wish to compete in the super premium ice cream market. The task is to determine the wants of the super premium market and the attributes/hows to be met by their firm. Use the house of quality concept. Market research has revealed that customers feel four factors are significant in making a buying decision. A "rich" taste is most important followed by smooth texture, distinct flavor, and a sweet taste. From a production standpoint, important factors are the sugar content, the amount of butterfat, low air content, and natural flavors.arrow_forward
- How important is quality to the company, given its current growth situation?arrow_forwardReact to these statements:The customer must have the power to decide if he is willing to pay more for the quality of a product. Therefore, it is reasonable to integrate an acceptable level of quality approach with which the customer can use warranties to repair any product defect. Companies must assume a total quality management approach regardless of the cost of implementation, since a deviation from this approach implies serious damage to the company's reputation.arrow_forwardWrite a brief paragraph that describes one or two test-taking tips that you have found helpful when preparing for exams.arrow_forward
- The typical cost-of-quality (COQ) report for a manufacturing company consists of four categories: (1) prevention costs, (2) appraisal costs, (3) internal failure costs, and (4) external failure costs. Discuss what should be included in a COQ report for a service organization/company. Your discussion should include at least three elements/factors within each category. Provide detailed justifications and reasons for the factors selected.arrow_forwardOne of the products Company Miraitowa manufactured and plans to sell in Tokyo is vacuum insulated water bottles with a picture of the Olympic Mascot on. Discuss the four different ways in which a customer can perceive the value of vacuum insulated water bottles.arrow_forwardHow does quality assurance differ from quality control? Quality assurance refers to the project team to following the policies and procedures outlined by quality control documentation for creating deliverables satisfying the human needs for which the project was undertaken. Quality control outlines the policies and procedures required for the project team to follow so that the deliverables satisfy the human needs for which the project was undertaken. The PMBOK uses quality assurance and quality control interchangeably because they essentially have the same meaning. Quality assurance specifies how to build quality into project deliverables, and quality control refers to following quality assurance specifications. Please choose one number.arrow_forward
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