One third of all quality award winners have been from the healthcare category. Undoubtedly this is due to the emphasis by the US government on the provision of quality healthcare. Three recent winners are HCM, SDH and NMHS. HCM has an 86-bed capacity and has over 800 employees in 10 counties. HCM’s core focus is on – finance and growth, service, quality, and people within its “remarkable always” culture. It is ranked in the top 100 hospitals in the country and has ranked consistently in the top 10 in the country on employee satisfaction. SDH has a 48-bed capacity with 385 employees and 394 medical staff members. Its core focus areas are – medical surgical and intensive care, birthing, emergency care, and surgical services. Its performance on pneumonia and congestive heart failure puts it in the top 10 in the country. It ranks in the top 10% in employee satisfaction. NMHS is a community owned health service. It has four hospitals, four nursing homes, 34 clinics, and over 6200 employees. It serves 24 counties and its mission is “to continuously improve the health of the people of our region”. It focuses on five key success factors – people, service, quality, financial, and growth. NMHS too ranks in the top 10% of hospitals in the country. To determine: Identify and discuss the common quality-motivated characteristics shared by these hospitals.

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One third of all quality award winners have been from the healthcare category. Undoubtedly this is due to the emphasis by the US government on the provision of quality healthcare. Three recent winners are HCM, SDH and NMHS.

HCM has an 86-bed capacity and has over 800 employees in 10 counties. HCM’s core focus is on – finance and growth, service, quality, and people within its “remarkable always” culture. It is ranked in the top 100 hospitals in the country and has ranked consistently in the top 10 in the country on employee satisfaction.

SDH has a 48-bed capacity with 385 employees and 394 medical staff members. Its core focus areas are – medical surgical and intensive care, birthing, emergency care, and surgical services. Its performance on pneumonia and congestive heart failure puts it in the top 10 in the country. It ranks in the top 10% in employee satisfaction.

NMHS is a community owned health service. It has four hospitals, four nursing homes, 34 clinics, and over 6200 employees. It serves 24 counties and its mission is “to continuously improve the health of the people of our region”. It focuses on five key success factors – people, service, quality, financial, and growth. NMHS too ranks in the top 10% of hospitals in the country.

To determine: Identify and discuss the common quality-motivated characteristics shared by these hospitals.

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