Operations and Supply Chain Management 9th edition
9th Edition
ISBN: 9781119320975
Author: Roberta S. Russell, Bernard W. Taylor III
Publisher: WILEY
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Chapter 2, Problem 60Q
Summary Introduction
To determine: The steps in Six Sigma-type quality improvement project employing the DMAIC technique in own personal health.
Introduction: Six Sigma refers to the program or technique used by the organizations in order to bring improvement in the processes. It helps to reduce the level of defects and hence increases the profits of the organizations.
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Walton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below:
Last Year
This Year
Prevention costs
$ 349,900
$ 617,500
Appraisal costs
$ 449,500
$ 523,200
Internal failure costs
$ 805,800
$ 520,000
External failure costs
$ 1,111,000
$ 673,200
1. Calculate the change in total cost of quality over the two-year period.
2. Is performance trending in a favorable or unfavorable direction?
Explain when is deployment of the quality function used ?
Discuss and understand tools that can be used to detect and correct quality problems.
Chapter 2 Solutions
Operations and Supply Chain Management 9th edition
Ch. 2 - Prob. 2.1ASCCh. 2 - Prob. 3.1ASCCh. 2 - Prob. 4.1ASCCh. 2 - Prob. 5.1ASCCh. 2 - Prob. 6.1ASCCh. 2 - Prob. 7.1ASCCh. 2 - Prob. 8.1ASCCh. 2 - Prob. 9.1ASCCh. 2 - Prob. 10.1ASCCh. 2 - Prob. 11.1ASC
Ch. 2 - Prob. 13.1ASCCh. 2 - Prob. 1QCh. 2 - Prob. 2QCh. 2 - Prob. 3QCh. 2 - Prob. 4QCh. 2 - Prob. 5QCh. 2 - Prob. 6QCh. 2 - Prob. 8QCh. 2 - Prob. 9QCh. 2 - Prob. 10QCh. 2 - Prob. 12QCh. 2 - Prob. 13QCh. 2 - Prob. 14QCh. 2 - Prob. 15QCh. 2 - Prob. 17QCh. 2 - Prob. 21QCh. 2 - Prob. 22QCh. 2 - Prob. 23QCh. 2 - Prob. 24QCh. 2 - Prob. 25QCh. 2 - Prob. 26QCh. 2 - Prob. 27QCh. 2 - Prob. 28QCh. 2 - Prob. 29QCh. 2 - Prob. 30QCh. 2 - Most students live in a dormitory or apartment...Ch. 2 - Prob. 32QCh. 2 - Describe, in general, how the J.D. Power Circle...Ch. 2 - Select a product that you own (like a cell phone,...Ch. 2 - Prob. 35QCh. 2 - Prob. 36QCh. 2 - Prob. 37QCh. 2 - Prob. 38QCh. 2 - Prob. 39QCh. 2 - Prob. 40QCh. 2 - Prob. 41QCh. 2 - Prob. 42QCh. 2 - Prob. 43QCh. 2 - Prob. 44QCh. 2 - Prob. 45QCh. 2 - Prob. 47QCh. 2 - Prob. 48QCh. 2 - Prob. 49QCh. 2 - Prob. 50QCh. 2 - Prob. 51QCh. 2 - Prob. 55QCh. 2 - Prob. 56QCh. 2 - Prob. 57QCh. 2 - Prob. 60QCh. 2 - Prob. 61QCh. 2 - Prob. 67QCh. 2 - Prob. 68QCh. 2 - Prob. 1PCh. 2 - The Backwoods American company in Problem 2-1...Ch. 2 - Prob. 3PCh. 2 - In Problem 2-3, if the direct manufacturing cost...Ch. 2 - Prob. 5PCh. 2 - The Colonial House Furniture Company manufactures...Ch. 2 - Prob. 8PCh. 2 - Prob. 9PCh. 2 - Prob. 10PCh. 2 - Prob. 11PCh. 2 - Prob. 12PCh. 2 - Prob. 14PCh. 2 - Prob. 1.1CPCh. 2 - Prob. 2.1CPCh. 2 - Prob. 3.1CPCh. 2 - Prob. 3.3CPCh. 2 - Prob. 3.4CPCh. 2 - Prob. 3.5CPCh. 2 - Prob. 3.6CPCh. 2 - Prob. 3.7CPCh. 2 - Prob. 3.8CPCh. 2 - Prob. 4.1CP
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Discuss different possible approaches to establishing a continuous quality improvement (CQI) capability in an organization.arrow_forwardHow can I Evaluate 2 quality-management tools or strategies used in the healthcare industry? Include the following: Explain the purpose of each tool or strategy. Explain the advantages and disadvantages of each of the tools or strategies you selected. The tool I selected is (RCA) root cause analysis and Failure Mode and Effects Analysis, also referred to as FMEAarrow_forwardWalton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below: Last Year This Year Prevention costs $ 349,900 $ 617,500 Appraisal costs $ 449,500 $ 523,200 Internal failure costs $ 805,800 $ 520,000 External failure costs $ 1,111,000 $ 673,200 1. Calculate the total cost of quality last year and this year. 2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality. 3. For this year, calculate the cost in each of the four categories as a percent of the total cost of quality.arrow_forward
- Explain the concept of quality management and its role in achieving customer satisfaction and continuous improvement.arrow_forwardWalton Company has measured its quality costs for the past two years. After the company gathers its quality cost data, it summarizes those costs using the four categories shown below: This Year Last Year $ 357,000 $ 650,000 $ 445,000 $ 545,000 $ 790,000 $1,100,000 $ 680,000 Prevention costs Appraisal costs Internal failure costs 500,000 External failure costs Required: 1. Calculate the total cost of quality last year and this year. Last Year This Year Total cost of quality $ 2,692,000 $ 2,375,000| 2. For last year, calculate the cost in each of the four categories as a percent of the total cost of quality. (Round your answers to 1 decimal place.) Last Year Prevention costs 13.3 % Appraisal costs 16.5 % Internal failure costs % External failure costs 40.9 % Total percent 70.7 %arrow_forwardHow does process improvement contribute to optimizing quality assurance outcomes?arrow_forward
- Describe the four quality dimensions. Which is the most critical ?arrow_forwardExplain the role of quality in business.arrow_forwardAnalyse the issues described below using root cause analysis techniques. A travel agency has recently lost several medium-sized and large corporate customers due to complaints about poor customer service. The management team of the travel agency decided to appoint a team of analysts to address this problem. The team gathered data by conducting interviews and surveys with current and past corporate customers and gathering customer feedback data that the travel agency has recorded over time. About 2% of customers complained about errors made in their bookings. On one occasion, a customer requested a change to a flight booking. The travel agent wrote an e-mail to the customer suggesting that the change had been made and attached a modified travel itinerary. However, it later turned out that the flight reservation system had not confirmed the modified booking. As a result, the customer was not allowed to board the flight, leading to a series of severe inconveniences for the customer.…arrow_forward
- What are the primary challenges that will be encountered during Quality Assurance and Quality Control activities? How should these restrictions be reduced?arrow_forwardThe following table lists all costs of quality incurred by Sam's Surf Shop last year. Annual inspection costs Annual cost of scrap materials Annual rework cost $ 247,000 456,000 204,679 626,000 1,886,000 664,000 Annual cost of quality training Annual warranty cost Annual testing cost What was Sam's appraisal cost for quality last year? Appraisal costarrow_forwardA toy manufacturer wants to apply Six Sigma to its manufacturing process. The product will be examined by the inspection team using a predetermined standard. A product is considered defective if it doesn't satisfy a requirement. Each item may have as few as no flaws or as many as six. One product was discovered to be faulty after the inspection crew examined roughly 1000 goods. Determine the DPMO for the process and provide feedback on its suitability for six sigma.arrow_forward
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