Management, Loose-Leaf Version
Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
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Chapter 19, Problem 9DQ
Summary Introduction

To determine:

The importance of benchmarking in TQM programs.

Introduction:

Benchmarking refers to the way by which evaluation is carried on with the help of comparison. The business processes of different companies are compared so that they know where they stand technically. The companies are selected for comparison based on the selected toughest competitors. The comparison is generally made between the factors of time, cost, value, and quality of the organizations.

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Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub