If the employees will find quantitative or anecdotes evidence more compelling. Introduction: Participative control approach allows the manager and employees to work at par and participating in management decisions. Managers follow several methods of communication with employees. In the case of Participative control approach, the managers need to involve employees in their decision making; hence they need to provide evidence for the problems raised.

Question

You’re a manager who employs a participative control approach. You’ve concluded that corrective action is necessary to improve customer satisfaction, but first you need to convince your employees that the problem exists. What kind of evidence do you think employees will find more compelling: quantitative measurements or anecdotes from your interactions with customers? Explain your answer

Answer 1

Question

Chapter 19, Problem 2DQ

Summary Introduction

To determine:

If the employees will find quantitative or anecdotes evidence more compelling.

Introduction:

Participative control approach allows the manager and employees to work at par and participating in management decisions. Managers follow several methods of communication with employees. In the case of Participative control approach, the managers need to involve employees in their decision making; hence they need to provide evidence for the problems raised.

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