EBK MANAGEMENT, LOOSE-LEAF VERSION
EBK MANAGEMENT, LOOSE-LEAF VERSION
13th Edition
ISBN: 8220103768115
Author: DAFT
Publisher: YUZU
Question
Book Icon
Chapter 17, Problem 4DQ
Summary Introduction

To determine:

The importance of verbal communication in a small business.

Introduction:

Phone fear (telephonophobia, telephobia, telephone fear) is hesitance or dread of making or accepting telephone calls, truly, "fear of phones". It is thought to be a sort of social fear or social uneasiness. This is called phone aversion. From early 90s mobile phones have gone from being a self-esteem need to an essential need in the business world. Individuals and organizations ending up progressively associated with, mobile phones because it enables to perform work requirements at whatever point and wherever you may get yourself. Therefore, it is very much important to use mobile techniques as well in order to grow the business and it's not enough only to use text messaging, email and social media to build a solid relationship with customers. Over the phone discussions will definitely tied up the customer relationship to the bottom line.

Blurred answer
Students have asked these similar questions
The federal minimum wage was last updated to $7.25 in 2009. Is this enough money to live on? According to a study from the University of California Berkeley Labor Center, federal and state taxes are currently subsidizing the wages of low-wage employees to the tune of 153 billion a year. Is this fair?  Should the law be changed? Or is it true that the minimum wage should be abolished/lowered for infringing on individuals' right to contract and for causing higher unemployment?
How can businesses tailor their strategies to effectively engage and retain each type of customer—Loyalists, Mercenaries, Hostages, and Defectors—while addressing the unique challenges each group presents?
do fast
Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub
Text book image
Principles of Management
Management
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax College
Text book image
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning