Chapter 17, Problem 1DQ

Summary Introduction

To determine:

Organizational benefits of managers cultivating an open communication climate.

Introduction:

Communication, whether it is through formal channels or informal channels, is what keeps an organization on its feet. In an open communication climate, employees have complete freedom to talk freely and to express their opinions on important matters, voice their complaints, and offer suggestions and ideas to their superiors. Employees are free to speak amongst themselves on vital policy decisions and production, marketing or personnel concerns. This way, information is passed on without any distortion throughout the organization.