EBK MANAGEMENT, LOOSE-LEAF VERSION
EBK MANAGEMENT, LOOSE-LEAF VERSION
13th Edition
ISBN: 8220103768115
Author: DAFT
Publisher: YUZU
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Chapter 17, Problem 2ED
Summary Introduction

Case summary:

Firoz is an accountant who has excellent skills in accountancy but fails to communicate well. He does not understand what the clients say over the phone. He needs a close observation of everything being communicated.

He was recruited by Beatrice, however, works with Cathy. Cathy is not satisfied with his communication skills and wants to get rid of him. However, she is satisfied with his preparations for financial reports and reconciliation statements.

Characters in the case:

  • Firoz, an accountant
  • Beatrice, a partner of the business
  • Cathy, manager of Firoz
  • Adequate information:

    As an accountant, Firoz performs the required job but he lacks in communication skills.

    To determine:

    The solutions to be taken with the performance of Firoz.

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