Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
Principles of Operations Management: Sustainability and Supply Chain Management (10th Edition)
10th Edition
ISBN: 9780134181981
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter 15, Problem 2.1VC
Summary Introduction

Case summary:

The case deals about the scheduling process in Company HR. It is one of the largest restaurants in the world, which contains 1,100 seats and 160 servers. Person KH, who is the general manager of Company HR, is more conscious about the scheduling process. He wants their servers to be more effective at the same time he wants the employees to be treated fairly. Considering many factors, they would calculate the number of servers to fulfill the demand requirement.

To determine: The factors to be considered while forecasting weekly sales.

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QUESTION 1The table below shows the sales figures for a brand of shoe over the last 12 months.Months SalesJanuary 69February 75March 86April 92May 95June 100July 108August 115September 125October 131November 140December 150a. Using the following, forecast the sales for the months up to January the following year:-i. A simple three month moving average. ii. A three period weighted moving average using weights of 1, 2 and 3. Assign thehighest weight to the most recent data. iii. Exponential Smoothing when α= .6 and the forecast for March is 350.iv. Determine which of the three forecasting technique is the most accurate usingMAD.  b. The following table shows the number of televisions sold over the last ten years at alocal electronic store.YEAR TV SALES1 1502 3003 4804 6005 6306 6407 7008 8259 90010 980i. Using trend projection, develop a formula to predict sales for years 11 and 12. Youhave to show all working. You will need to develop a table to calculate the slope andthe intercept.…
QUESTION 1 The table below shows the sales figures for a brand of shoe over the last 12 months. Months             SalesJanuary             69February            75March                86April                   92May                    95June                 100July                   108August              115September       125October            131November        140December       150 a. Using the following, forecast the sales for the months up to January the following year:-i. A simple three month moving average. ii. A three period weighted moving average using weights of 1, 2 and 3. Assign thehighest weight to the most recent data. iii. Exponential Smoothing when α= .6 and the forecast for March is 350.iv. Determine which of the three forecasting technique is the most accurate using MAD
1. The FedEx Company supports its global network, the company has 51 customer service call centers, whose service goal is to answer 90% of calls within 20 seconds. With million daily calls, FedEx makes extensive use of forecasting models for the number of calls, average handling time, and staffing decisions and to ensure the highest customer satisfaction. Question: Being an Operational Manager, guide with reasons for the company to use appropriate forecasting models.
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