Understanding Business
11th Edition
ISBN: 9780078023163
Author: William G Nickels, James McHugh, Susan McHugh
Publisher: McGraw-Hill Education
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Question
Chapter 10, Problem 2VC
Summary Introduction
Case summary: Person J of A Company, which provides call centre and receptionist services for other business, had expanded from one-man company to a strength of 650 employees. Earlier A Company suffered from high-turnover rate that is usual in the cell centre industry. Thus, the Person J chose to reorganize the business to concentrate on employee satisfaction and wellness. Person J developed new set of company principles that motivated employees to think like customers and take care of each other. Person J introduced flexible schedules to and training programs Generation Y. Person J has even introduced an app to know the suggestions of the employees. Person J started a Dream On Program to help make selected employees “dreams” come true. Thus, because of the reinforcement, by A Company, employees were motivated and happy to be productive and thus are willing to stay at their jobs.
Characters in the case: The characters that in the case are A Company, and Person J.
Adequate information: A Company has restructured its business to focus more on employee satisfaction and wellness.
To discuss: Ways in which Person J increased employee motivation by understanding and adapting the motivational theories and the most appropriate theory.
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Chapter 10 Solutions
Understanding Business
Ch. 10.1 - Prob. 10.1AQCh. 10.1 - Prob. 10.1BQCh. 10.4 - Prob. 1TPCh. 10.4 - Prob. 2TPCh. 10.4 - Prob. 3TPCh. 10.4 - Prob. 4TPCh. 10.5 - Prob. 10.5AQCh. 10.5 - Prob. 10.5BQCh. 10.6 - Prob. 5TPCh. 10.6 - Prob. 6TP
Ch. 10.6 - Prob. 7TPCh. 10.6 - Prob. 8TPCh. 10.7 - Prob. 10.7AQCh. 10.7 - Prob. 10.7BQCh. 10.8 - Prob. 10.8AQCh. 10.8 - Prob. 10.8BQCh. 10.8 - Prob. 9TPCh. 10.8 - Prob. 10TPCh. 10.8 - Prob. 11TPCh. 10 - Prob. 1CTCh. 10 - Prob. 1DWSCh. 10 - 2. Look over Maslows hierarchy of needs and try to...Ch. 10 - Prob. 3DWSCh. 10 - Prob. 4DWSCh. 10 - Prob. 5DWSCh. 10 - Prob. 1TITCh. 10 - Prob. 2TITCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VC
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