OPERATIONS MANAGEMENT (LL) W/CONNECT
OPERATIONS MANAGEMENT (LL) W/CONNECT
14th Edition
ISBN: 9781265502942
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 10, Problem 2TS
Summary Introduction

To determine: The people who are to be involved while setting quality standards.

Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.

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Who needs to be involved in setting quality standards?  Explain why they are involved.
Explain the measures that should be taken to institute successful quality improvement ?
What is the necessity for quality assurance?
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