OPERATIONS MANAGEMENT (LL) W/CONNECT
OPERATIONS MANAGEMENT (LL) W/CONNECT
14th Edition
ISBN: 9781265502942
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 10, Problem 15DRQ
Summary Introduction

To determine: The importance of promoting and maintaining ethical behavior by managers while dealing with quality issues and does it vary depending on the product or service.

Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.

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