Excellence in Business Communication (11th Edition)
Excellence in Business Communication (11th Edition)
11th Edition
ISBN: 9780133544176
Author: John V. Thill, Courtland L. Bovee
Publisher: PEARSON
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Chapter 10, Problem 10bPYSMFA
Summary Introduction

To determine:

Strategic messaging to apply skills of persuasion.

Introduction:

When handling business messages, maintaining calmness, professionalism, and skill to apply appropriate strategies are of crucial importance. It is by this method a firm can guarantee its attributes with credibility to its consumer.

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