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To critically think about:
The message strategy suitable for a situation where an unsought message that describes why a failure in experiment on company’s self-managed work teams has occurred and why more experienced people should be promoted to be sent to the department manager.
Introduction:
Routine business messages:
In business communication, the routine messages check the “who, what, where, when, why, and, how” in an operation. This includes areas such as order confirmations, bug reports, contract terms, etc.
Positive business messages:
Includes the positivity in a business communication by being clear, encouraging, considerate, and straight to the point. This makes sure that the receiver interprets the intended message sent accurately and with a good mindset.
Negative business messages:
Messages that include delivering a bad news, making sure the receiver accepts the news, maintaining the benevolence of the reader, maintaining company reputation, and minimizing future correspondence on the matter.
Persuasive business messages:
Includes a situation where an attempt of changing someone’s attitudes, beliefs, or action is in consideration. These have a complex mix of listening, speaking, and tweaking the messages to align with the motivations of the audience.
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Chapter 10 Solutions
Excellence in Business Communication (11th Edition)
- Mala Corporation uses direct labor hours in its predetermined overhead rate. At the beginning of the year, the estimated direct labor hours were 16,120 hours and the total estimated manufacturing overhead was $425,680. At the end of the year, actual direct labor hours for the year were 17,355 hours and the actual manufacturing overhead for the year was $315,600. Overhead at the end of the year was _____. Please help mearrow_forwardART SUPPLIES HAS A NET INCOME OF $138,600. THE FIRM HAS $1.25 MILLION IN ASSETS AND $500,000 IN LIABILITIES. WHAT IS THE RETURN ON EQUITY?arrow_forwardgeneral accountingarrow_forward
- Ownership and profit distribution in a sole proprietorship are generally seen on its balance sheet, respectively, as: a. A personal capital account and dividends b. Common stock and dividends c. Common stock and withdrawals d. A personal capital account and withdrawalsarrow_forwardIf the contribution margin ratio for Vera Company is 28%, sales were $1,135,000, and fixed costs were $297,420, what was the income from operations? Right Answerarrow_forwardabc general accountingarrow_forward
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